Customer ReviewsforUnited RV Center

Thanks for the outstanding review and feedback regarding your experience with our online parts team and in particular the kudos for our packaging expert that prepared your shipment.

We work hard to ensure quality in how we prepare shipments to avoid costly damage and loss in transit and we are happy to hear that our logistics met your expectations.

It is so rewarding to hear that our standards stood up to your high standards and it is encouraging to know that the time and effort our fulfillment team puts into their job performance is catching the attention of our valued customers like yourself.

We will be sure to recognize ***** for he accuracy, attention to detail and ensuring our customers a World-Class experience.

We look forward to assisting with your RV Parts and Supplies needs in the future and we appreciate your business and you supporting our small business.

Best Regards,

***************************

E-Commerce Manager

United RV Center

Thank you so much for taking the time to share your experience with us on the Better Business Bureau!

We are thrilled to hear that you found our services fantastic and that your open box water heater was a perfect fit for your needs.

At United RV Center, providing high-quality products and exceptional service is our top priority, and we are delighted that we could meet your expectations. Your kind words mean a lot to us, and we appreciate your trust in us for your RV repair needs.

If you have any further questions or require assistance in the future, please don't hesitate to reach out. We look forward to serving you again and ensuring your continued satisfaction.

Thank you once again for choosing United RV Center

Thank you very much for your glowing BBB review regarding your recent experience with our United RV Center online parts team!

We're delighted to hear that ********************* from our online parts department was able to assist you in sourcing the door panels for your RV refrigerator, despite the initial challenges with them being almost impossible to source recently.

Providing exceptional service and ensuring customer satisfaction are top priorities for us at United RV, and we're thrilled that ***'s dedication to world class customer service resulted in your happiness.

We look forward to serving you again in the future and being your first choice for all your RV needs. If you ever need anything else, please don't hesitate to reach out.

Happy Camping and Safe Travels!

We sincerely appreciate your taking the time to share your experience with United RV on the Better Business Bureau platform. It is very gratifying for us to receive such positive feedback from valued customers like yourself.   We are delighted to hear that our team consistently provides you with great customer service, timely assistance, and efficient shipping for your business needs. 100% Customer satisfaction is our top priority, and we are thrilled to know that our efforts have met your expectations.

It is particularly encouraging to learn that your will-call orders, including direct pickups from our warehouse, have been seamless experiences for you. Our commitment to transparency and communication is underscored by the prompt notification of any issues that *** arise, ensuring a swift resolution process.  Your mention of our orders being typically ready within 2-3 hours is a testament to our team's dedication to efficiency and commitment to meeting our customers' needs promptly. 

We are genuinely grateful for your loyalty and trust in United RV for your business requirements. Rest assured that we remain dedicated to providing you with the same level of exceptional service in the future.

Thank you once again for choosing United RV. We look forward to continuing to serve your business needs and maintaining the high standards that have earned us your positive feedback.

Best Regards,

***************************

United RV Center

E-Commerce Manager

Good Afternoon ******,

Thank you for taking the time to share your feedback regarding your positive experience with our Company on the Better Business Bureau!  We are delighted to hear that you found our customer service to be the best you have ever had. Ensuring our customers 100% satisfaction is our utmost priority, and we are thrilled to have met your expectations.

It's great to know that our team went above and beyond to promptly replace the unit with the correct model and deliver it to you immediately. Your kind words are truly appreciated, and we will certainly pass on your thanks to the entire United RV team.   We apologize again for the mix-up with the original shipment and appreciate your patience and understanding while we worked out an expedient solution for you.

If there's anything else we can do for you, now or in the future, or if you have any further feedback, please feel free to reach out. We value your business and look forward to serving you again in the future.

Warm regards,

***************************

United RV Center

ECommerce Manager

The consumer purchased an ******************* RV Air Conditioner ****** BTU-White-*****-066 Item #**-0079 order #****** on October 20th and paid $34.55 (not $99.00) for shipping insurance that protects the item against loss or physical damage in transit, while the product is in the care and custody of a 3rd party shipping provider, ***** in this case.    The shipment was delivered 10/26/23 at 9:32 AM.   The customers complaint has nothing to do with shipping damage, it is an installation issue and in no way is the shipping insurance for loss or damage involved with installation issues or manufacturer warranty concerns.

2 weeks later after installation the customer reported a concern with the cooling capacity of the ** unit.   He was then advised correctly, per the ******* 2-year Manufacturers Warranty that starts on the date of purchase, and also according to our own return policy, that once an electronics or appliances are installed, they are fully covered by the manufacturers warranty and was referred to address the warranty concerns through the proper channel, which is through *******, the manufacturer of the Air Conditioner and under the terms of the Manufacturers Warranty.    United RV Center has no control over the manufacturers warranty or the process involved and United RV Center did not design, manufacturer or warranty the Air Conditioner, nor did our qualified, factory trained and certified technicians install it, nor did United RV Center cause the unit to fail.

United RV Center does not cover any parts or labor costs, trip charges, service charges, etc associated with warranty service or repairs, during or after, the ******* manufacturers warranty period.    If properly addressed under the Terms and Conditions of the manufacturers warranty, there would be no charge to the consumer for failures covered under the ******* Manufacturers Warranty.

As noted in our published return policy:  (Available for review at *******************************************************)

Returns
You can return items sold on parts.unitedrv.com. Most items are eligible for return within 30 days. The customer pays the shipping cost on the return item.  To return an item, follow this process:

If your item is not returnable through the portal, you may need to contact the manufacturer to process a return. 

Click the following link for items that need to be returned to the manufacturer.

Information for items that must be returned to the manufacturer can be found here - Also items that require manufacturer assistance for warranty repairs in your area - ****************************************************************************

The following parts must be returned to the manufacturer in the event of a return. In some cases the manufacturer will assist in arranging warranty repairs in your area by an authorized service center for their product.

Products Air Conditioners, Refrigerators, Water Heaters, Generators, ********************* Systems, Surge Protectors, Air Compressors, Hitches & Tow Bars, Toilets, Washers & Dryers, Sealants.

Contact information for Manufacturers can be found below:
******* Air Conditioners
**************************************************

Respectfully,

***************************

United RV Center

E-Commerce Manager

As we discussed in great detail, you had the unit installed and working for well over a month prior to experiencing an issue with the ******* product.  I pointed you to the manufacturer for assistance under manufacturers warranty and even provided you with the contact information for *******, I provided you with a link to the ******* service provider locator to find an authorized ******* service center in your area and also provided you with the ******* owners manual for the ** you purchased which clearly states that the unit is fully covered by a manufacturers warranty starting on the date of purchase.

I showed you that our return policy clearly states that once an appliance is installed any issues must be directed to the manufacturer of the product and we discussed that we are United RV Center, not *******, and that we do not provide a manufacturers warranty for ******* products, the Manufacturer, ******* does.

You acknowledged that as a "certified boat mechanic" you are very familiar with manufacturers warranty and how they work, so you were very well aware that once you installed the ** yourself, rather than having a qualified HV** technician, authorized by the manufacturer to install their products, that you were responsible for the installation and any related concerns, especially since per your acknowledgement, the ** was installed and working fine for over 6 weeks after the date of purchase.

You even referenced not letting the manufacturer know that you installed it yourself due to concerns they might void the manufacturers warranty since you were aware that they are supposed to be installed by a factory authorized technician.

Our only solution we provided was NOT to drive to our shop to have the unit diagnosed by a qualified factory authorized technician, we offered you a number of solutions, all of which entail following the manufacturers warranty policy, which you were very clear with me that you refused to do, because it was an inconvenience on you.

We did provide every resource and solution we have available to us, under the circumstances, considering the item was installed and working for a period of time and you refused every option and solution we offered, all of which was documented in text and is archived internally for posterity in case we need to reference back to it at a later date.   I personally spent the better part of an entire afternoon, speaking back and forth with you myself and you just refused to work with us and the manufacturer who warranties the products they offer.

We did not build, design or manufacture the ** you purchased, our qualified service technicians did not install it and we also did not cause the electrical item to fail.    This was fully a manufacturers warranty concern and you did not want to follow their express policies regarding their manufacturers warranty process, which had you agreed to, ******* would have covered any defect in product or workmanship that was not due to an installation issue, and you would likely have already receive the replacement ** from ******* or they would have at least already have approved whatever repairs were needed, if any, with the ** unit that you installed yourself.

Best Regards,

***************************

We sincerely appreciate you taking the time to share your wonderful experience with us on the Better Business Bureau. It's refreshing to hear that you're pleased with the service you received from United RV Online Parts Team and, specifically, ************************

We're delighted that ******** swift response and commitment to resolving the issue exceeded your expectations. Providing exceptional customer service is at the forefront of our values, and we're thrilled to know that our efforts have made a positive impact on your experience with us.

Your trust in us as your go-to source for RV supplies means a lot to our team. It motivates us to continually improve and deliver the highest level of service possible. Rest assured that we're always here to assist you with any future needs or inquiries you might have.

Thank you once again for your kind words and for choosing United RV Online Parts Team to assist with your RV needs.

Safe travels and happy camping!

***************************

E-Commerce Manager

Thank you so much for taking the time to share your positive experience with ********************* and our United RV Online Parts team!   We truly appreciate your kind words and the 5-star rating you have given us on BBB.

********************* is an important member of our customer service team, and is dedicated to providing a top notch customer experience for our customers.   We are thrilled to hear that he provided you with excellent assistance during your recent purchases.

Our team takes great pride in delivering prompt and reliable service to our valued customers, and we are delighted to know that *** lived up to your expectations.  We understand how crucial it is to have a smooth and seamless purchasing process, and we strive to ensure that every customer has a the same positive experience with our online parts team.

Moreover, we are delighted that you have found us to be a reliable parts supplier. Providing high-quality products and top-notch service is our priority, and we are delighted to know that you trust us for your RV parts needs.

Your feedback means a lot to us, as it reinforces our commitment to providing exceptional customer service. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to *** or any of our team members. We are always here to help.

Once again, thank you for choosing us as your supplier, and we look forward to serving you again in the future!

Best Regards

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United RV Center - E-Commerce Manager