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ComplaintsforBolle Brands
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased Bolle sunglasses from an authorized Bolle retailer. Shortly after, I realized the lens was defective. I tried to contact Bolle to get it resolved and this is where I realized this company is terrible.I submitted a warranty claim to them and have heard nothing for months. I tried to call them, but none of the numbers let you leave a message for customer service and their website doesnt have a message option that works. I contacted them via ******** and someone finally got back to me and told me the shop would help me (which is not the case).*** spent hundreds of dollars on this brand and they are simply not worth it. Their warranty is meaningless and its impossible to get the support they claim to offer.Initial Complaint
05/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased three pair of sunglasses from the Bolle website on April 3, 2023 (BOUS00071302). I received the order and tried on the glasses and discovered that two pair do not fit my face and attempted to visit the website, login to my account, and select items to return and was unable to do so following the instructions provided on the Bolle website (************************************************************************). My failed attempt to initiate return was on April 18, 2023. I received an email indicating my case (case #********) was created. I waited a couple days to receive a response before attempting to contact the customer service number provided on the ********************** website ****************). I dialed the phone number provided and was added to a queue. I waited on hold for ***** minutes before being transferred. The phone rang a few times before the call was disconnected. This happened two more times. I ordered a larger pair of sunglasses I thought would fit on April 20, 2023 (order #BOUS00071734). I attempted to speak with someone a few more times by phone and experienced the long hold time, transfer and disconnect before giving up and opting to file a BBB complaint. I initiated two cases for the second order I want to return after verifying I could not select the sunglasses and initiate a return using per the return instructions provided on the Bolle website. I received an auto-generated response for the first case (case #********) indicating I would have to go to the place of purchase to get after-sale support from the authorized seller. This alerted me I needed to resubmit the request for assistance. I submitted a second request for assistance using the contact form on Bolle website (***************************************************). I was issued a new case (case # ********) on April 30, 2023. I included a reference to my first case # for the the first order and indicated I want to get return authorization numbers for both orders, so I can return within the 30-day return window.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.