ComplaintsforInsutx Insulation
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Complaint Details
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Initial Complaint
07/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We hired Insutx Insulation to do a removal of our old blow-in insulation, and an installation of new spray foam insulation in our attic. There have been issues from beginning to end. The removal job took several days and $1080 more than quoted. The spray foam job was delayed, and done incorrectly. We paid Insutx in full, $11,953.00, and have been trying to contact the Owner, ***********************, since the installation, about 12 weeks now. His crews disconnected and damaged our metal **** ducts and tore off the insulation wrapped around them. His crews did a bad job and an inspector detailed all of the deficiencies in a 20 page report. We paid extra for spray above our back porch, and it was blatantly not done. His crews broke our shop vacuum, and utility light. They also got spray foam on our washer and dryer and our new extra long, heavy duty extension cord. I have called countless times, left voicemails, sent emails, text messages, ******** messages, mailed out letters with tracking, but only once in the last 12 weeks, have we been able to get ahold of **************. He refused to take proper accountability and responsibility for the job and the damage left by his crews. We are requesting a refund for the work not done, a reimbursement for the **** ****, a replacement of the broken tools, and to complete and repair his botched job. In the file attached "Insutx Summary BBB" we have described a full summary with more in depth detail of the entire situation. We want to give ************** the opportunity to fix this situation with some conditions. ************** must provide us a copy of his liability insurance, as he promised before, he must be able to complete the job without the removal our interior ceilings, and refund, reimburse and replace for the damage left. If he chooses not to meet the conditions listed, we will demand a refund of $6,949.25, which is the amount we paid for the spray foam installation, so that we can hire real professionals to fix the bad job.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.