ComplaintsforTrade More
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I attempted to use TradeMore to sell my apple watch. I sent them a black apple watch 2nd generation. They emailed me saying I sent the wrong device. I assume maybe I had the wrong generation. They send me back my watch with a different band and did not return my band. Upon further research, it appears this business is running a scam where they tell you the device you sent is the wrong device , rescind their offer, and steal the band off the device and send you a completely different device with no explanation.Customer response
04/14/2023
what are you asking for clarification onInitial Complaint
12/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 11/28/22 I purchased a new phone from ******** They had a pro for trade in my iPhone 12 pro. I received my new pixel 7 pro and the trade in kit fory iPhone. I sent my iPhone 12 pro to ******* and it was received on 12/8/22 at ******* return center. The status of my trade in hasn't changed and it shows I haven't sent the phone back even though *** tracking number 1Z096V4Y0614708679 clearly shows it was delivered. I have reached out to ******* 4-5 times over the phone and sent support messages numerous times and received no help. I'm now showing my next bill to be over 200 dollars with charge backs to my account as if I never sent the phone to them. I don't know what else to do as I followed through with what I was supposed to do but now it's like I have ******* my iPhone 12 pro for free and nobody is helping me. I sent the executive relations a message with my issue and still nobody has reached out to me to help.Initial Complaint
03/18/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I sent my iPhone to them in a return box that they sent me! While in shipping process the box/item was damaged! The only way of contact with these ppl is email and I have emailed to let them know since they sent me the box *** is sending them a claim check for MY PHONE!!! I want my money for my phone I have attached a photo colleague of website with order number pic of box that was shipped along with pic of my phone with iD # My phone was basically brand new iPhone 12 256gb over a $1000 phone
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
4801 Mercantile Dr Bldg 17
Fort Worth, TX 76137
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.