ComplaintsforTexas Towing Wrecker Service Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On January 22, **** I contacted this tow company because they cut impounded my car after I was in a collision. I was trying to get a company to buy it for scrap. I met the tow truck driver from ******.com along with my parents at the impound shown on website for ************************. We had called 3x that morning to confirm price to get it out. We show up on ****** Dr., pay the fee of ******, and were ready to turn around and sell it to the tow company that met us there. Only to find out that the car wasn't even there. Apparently they have 2 locations. So my parents and I and the tow truck drive to a different location with the receipt of payment only to be told her couldn't bring his truck into their yard. And if I wanted them to do it it would cost me another 275. I was forced to leave without my car. This was a huge blow as I had borrowed this money from my parents with promise of immediate payback once the car was sold. When I called the impound company the lady was so rude to me she said " you have the key you could've driven outta the yard yourself". Then she told me If I didn't come get it by 8am The next day it would be re impounded. The car has 2 flat tires and it had been raining. I told her I'd be up there to get it myself. Got off the phone and cried. So the next day, Tuesday 23rd, I tried to arrange with another company to go get car. I was unsuccessful. So around 11pm on Tuesday night I got a ride to this impound and spoke with a man named **. He told me that it had not been re impounded and that if I come back the following morning at sunrise he'd have it moved to gate so that I could have it towed. I was so thankful for him. I show up Wednesday morning bright and early ( on my b-day) to find out they weren't going to move it to gate. The man told me that allowing a tow truck in the property depended on how nice they were and walked away. They have reimpounded and want ****** more Dollars
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.