ComplaintsforCrains Auto Salvage

• Initial Complaint

  10/18/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I dont live anywhere near this business. I had a disabled vehicle that was supposedly picked up by this company. I signed a bill of sale for $500 in September and still havent received payment. I just received a text from someone in the area of the vehicle asking if Im selling it ? Apparently it was NOT towed as they said as someone is able to access the vehicle and get my info ! I have contacted this business numerous times with ZERO response ! I call and supposedly a check has been sent but it has not and Im assuming at this point that the vehicle has NOT been towed as I wa told !

• Initial Complaint

  01/03/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  On 2/25/22 a motor and transmission was delivered to R&M automotive, from *************** salvage ******************************************************************* *****************/************ and their partners us motor store.**m ***************************************************************** 888-444-9002/888-391-5521.The motor and trans was supposed to have **me from the same salvage car with only 58k miles, 3 months free replacement, one year parts. During the installation the shop informed me that the fluid in the transmission was black as motor oil which should have been red with that few of miles. **** the car up on 5/28/22 two weeks later I informed the shop that the transmission was acting improperly. Less than 3 months on 8/17/22 in less than 3K miles it quit working all together. I called the salvage ** and I was told the warranty started when it was delivered not when I picked the car up. I inform them that this was more than warranty that I was **ncerned that they had fraudulently sent me a transmission that was totally wore out. After weeks and months of getting the runaround and threatening to file a **mplaint did they offer to give me a transmission if I paid shipping which would have been approximately $300. With **ntinued runarounds I had to purchase a transmission from another source and pay for labor again. I paid $1,395 for the parts from ***** and $1,749 for labor. I have emails, text messages supporting this also a voice message from the shop about the **ndition of the fluid in the transmission. If I had a phone number I **uld forward these. I have tried to attach these but I am unable, everytime I try I lose everything. This is the 3rd time filling this out!! Thanks *********************** ************

  Business response

  01/25/2023

  According to our records we tried to help him, he had an expired warranty date. 
  If you want, tell him to contact us again and we'll see how we can help him. ask for **************
  
  As a company it is our desire to be able to serve our customers well. 
  
  Thank You for reaching out to **.
  

  
  

   

  ***** Crains
  Sales Manager
  AAA Crains Auto Salvage LLC |**** ************ |********** 76111
  P:************ | *************************************
  

  
  

  Customer response

  01/31/2023

  Complaint: 18654966
  
  I am rejecting this response because: I started phone calls text and emails 8-17-22. They sent me a wore out transmission and are taking advantage of the length of time it takes to get any work done on an automobile by saying the warranty had expired. ***** finally agreed to send me a transmission but I had to pay the shipping. Asked her how many miles is on the transmission and how much was shipping no reply for a while then stated that she had to find one. 9:30 22 I'll talk to a another salesperson, ******, as if I was a new customer asking for the same transmission and she said they did have one. I called ***** back stating such but she said they had to check out the transmission. September 23rd she said she needed to send me a picture to verify that it would work September the 28th I text her and asked about the transmission again transmission, also made phone calls. October the 5th finally sent me pictures by email I told her that it looked like mine and asked again how many miles was on it and shipping no reply I then talk to her and told her that I had to get my car on the road and had ordered from another company and I would be filing a complaint with BBB **** she sent me emails with the mileage and asked about transportation I told her it was too late that I had done ordered one so she said sorry. It has been one continuous run around after another.
  
  Regards,
  
  ***************************

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