![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforFit the Orem Friendswood
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/13/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
9/23 arrived at Friendswood loc to discuss 6wk enrollment. I signed up and issued my cc. The next morning prior to orientation I showed up and requested a cancellation. After reading I should consult my Dr., and I was just second guessing plan for me. This was less than 24 hours but they informed me that I could not cancel and that if I did they would only give me $300 of $600 back. This is after she left and was on the phone with someone for a bit. I explained that I had not received any meal plans or even a tour of the facility I was literally signed up for two of the opening hours. I asked if there was a billing person I could speak to. They gave me an email for “Friendswood”general but to address to Linda ****** So I sent Linda ***** an email six times did not get a response until I posted a complaint on ****** & their ******** page! To be fair they did say to allow 3 days for a response She then responded via email with a questionnaire for me to fill out. With questions like “are you aware you will not receive a refund if you attended any classes” which I did not!! One of the questions was about the classes (that I nvr attended) but did not have a NA option not was it allowing me to submit the form without answering a class question. I submitted then followed up w an email Linda *****, letting her know that issue. I still haven’t heard anything back at all & I I’ve messaged them an additional four times. It’s been at least 2 weeks and no response. There is no phone number to call for billing department. This is not a way to conduct businessInitial Complaint
09/23/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The advertisement for this program makes it look like their 6 week program is free but that is contingent on you losing 25lbs or 6% body fat. I have always struggled with losing weight and fat so that was not my goal in doing the challenge I just wanted to give myself the push I needed to become more active. Before the orientation I had no idea there was going to be a $600 deposit but once I was there they began to coherence me into signing up despite sharing my weight loss issues I did not have the full 600 then and nor do I have it now so they have been charging my card 200 every 2 weeks since September 03 2022 They have changed the name of where they are charging from twice It was Fit Theorem now its I love Kick Boxing and I have not received any communication back from their billing department since September 09 2022 besides for the automated response and I fear this is all a scam.Initial Complaint
09/21/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I saw their ad on a free 6 challenge they had on social media and went to the gym for orientation. I was told I had to make an accountability deposit of 600 dollars which will be refunded back to me once the challenge ends. I was told to show up in class 3 times a week and was given the goal in writing. The challenge ended but they are refusing to refund my money back. I have tried to reach out to them but was not contacted by upper management. Can provide pictures if needed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.