Business ProfileforGood Ranchers LLC

I placed Order Number: ****** on Order Date: 2023/04/09. The order arrived on Thu, Apr 13, 2023. I reached out to Good Ranchers on 4/13/2023 using the contact information they provided on the website [email protected] to alert the company that my order had significant issues upon arrival. I immediately took pictures and recorded a video that I shared in the email. Specifically, some of the items such as the two orders of bacon, were visibly not packaged at all in the order. Additionally, three of the five boxes I received contained warm, thawed chicken. I took videos and pictures to demonstrate that the meat was warm, thawed, and that items were missing. Below, I will detail the extent to which I continuously reached out and the lack of response from the company. I followed up Mon, Apr 17, 2023 at 5:02 AM after not hearing back from the company. I called the company on 4/19/2023 and 4/21/2023 - Both times the line rang and moved to a voicemail that shared they were too busy to take my call. I have not been able to reach the company is resolve and rectify the issue. One of the issues with my order is an observed pattern, as this is the second time this mistake has been made (not sending the complete order paid for. I will attach a PDF of the communication to reflect my efforts to reach out to the company, which also detail the issue in great detail. I expect that this company will now take steps to fix the issue and provide a good faith gesture so that I consider ordering form them in the future.