ComplaintsforGood Ranchers Inc.

• Initial Complaint

  04/21/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed Order Number: ****** on Order Date: 2023/04/09. The order arrived on Thu, Apr 13, 2023. I reached out to Good Ranchers on 4/13/2023 using the contact information they provided on the website [email protected] to alert the company that my order had significant issues upon arrival. I immediately took pictures and recorded a video that I shared in the email. Specifically, some of the items such as the two orders of bacon, were visibly not packaged at all in the order. Additionally, three of the five boxes I received contained warm, thawed chicken. I took videos and pictures to demonstrate that the meat was warm, thawed, and that items were missing. Below, I will detail the extent to which I continuously reached out and the lack of response from the company. I followed up Mon, Apr 17, 2023 at 5:02 AM after not hearing back from the company. I called the company on 4/19/2023 and 4/21/2023 - Both times the line rang and moved to a voicemail that shared they were too busy to take my call. I have not been able to reach the company is resolve and rectify the issue. One of the issues with my order is an observed pattern, as this is the second time this mistake has been made (not sending the complete order paid for. I will attach a PDF of the communication to reflect my efforts to reach out to the company, which also detail the issue in great detail. I expect that this company will now take steps to fix the issue and provide a good faith gesture so that I consider ordering form them in the future.

  Business response

  06/09/2023

  Hi Erica,

  I apologize for the experience you have had with your last order. We have addressed the issue with orders arriving in a thawed state and we look forward to implementing our new packaging at the end of June! I will be waiting on your response since I would be more than happy to issue a replacement for the thawed order you received. Since we have not spoken I refunded your last order since this is not the standard we ever want to leave with you. I hope this solution was acceptable, looking forward to hearing from you soon!

• Initial Complaint

  04/10/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order when they had a promotion for free bacon for a year. When I choose my box and added to the cart to purchase there was two promotions shows “chicken for a year” and “bacon for a year”. So I placed the order and my first box came no problem. Received my meat, two extra pounds of bacon and a box of chicken. Everything was great. Came time for my second box. Order went through but I was only given the bacon. Not the chicken. Customer service is telling me it was a one time promo yet it cleared said for a year. Bait and switch, misleading sales tactic and dishonorable company trying to portray themselves as an honest company

• Initial Complaint

  11/26/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  charging my bank card well after service has been cancelled, this is fraud. company need to remove all my information from their system so I can never be charged in the future

  Customer response

  12/26/2022

  Better Business Bureau:
  
  This letter is to inform you that Good Ranchers LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/26/2022 and assigned ID ********.
  
  Regards,
  
  

• Initial Complaint

  06/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered the ‘Cattleman’ package, Good Ranchers charged my credit card on June 1, 2022, shipped my order on June 8th and it did not arrive until the afternoon of June 13th. It was supposed to arrive frozen, or at least still cold, when it arrived at my house it was completely thawed and warm to the touch, the meat was inedible. I immediately called Good Ranchers, but they were closed, I then sent them an e-mail, they sent an auto reply that they would respond in 48-72 hours, as of today, 6/17, I have not had a response. I also called and left a voice mail asking them for a refund to my order each day starting on Tuesday 6/14. The order amount was $199, I am asking for a full refund of the meat that myself and my family is unable to eat, as it was rancid by the time it got to us. I would also like to cancel my subscription. My order number is #******.

  Business response

  06/20/2022

  Hi Sara-

  It was great speaking with you.  Once again I apologize about the condition your order arrived in.  Please know this is not our standard.  We are confident after the switch to FedEx we can get our products to our customers in a timely manner.  I issued you a full refund today and placed an order for you a new Cattleman Box free of charge.  Thank you for your patience and understanding as we grow and move forward.

  -Jenny, GR Customer Experience Team

• Initial Complaint

  06/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered from goodranchers.com. (MY ORDER NUMBER IS #******) I ordered almost $200 worth of wagyu raw meat burgers. It took three emails to get someone to even give me a tracking number. 2 weeks have passed and UPS at 9:20 at night delivered a box of rotten meat. It's stunk so bad I don't even know how you UPS could have even delivered it but of course we opened it anyway and there was blood-soaked boxes empty bags were dry ice should have been and it was absolutely disgusting and I'm sure extremely hazardous. I have emailed good ranchers so many times I cannot count and I cannot get a response. SO BASICALLY THEY ARE STEALING MY MONEY! I HAVE PICTURES IF Y'ALL ARE INTERESTED. I BELIEVE THIS IS CRIMINAL.

  Business response

  06/09/2022

  Hi Tiffany,

  I am so sorry about this and do understand your frustration.  It is my understanding you spoke to Sandra today, a member of our customer experience team.  She told me that she explained to you the issues we have been having with UPS delivering our perishable product within a reasonable time frame.  We have since switched over to FedEx and are confident we will have much better results.  Sandra said she was able to get you a replacement box ordered along with an additional free box of burgers.  I hope you feel this will rectify the problem in a satisfactory manner, we are so sorry you had this experience.  Please feel free to reach out to me directly if you have any further issues.  My direct email is j*********************

  -Jenny *****, Good Ranchers

• Initial Complaint

  06/06/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order with the Good Rancher. The company accepted my order and my payment for the order. I have not received the order and all of my communications with the company have not been responded to. After my first contact the status of the order was changed to shipped. I have not received any communication with tracking numbers. I am disappointed and would like a full refund for the orders that I have not received. It is my hope that your business can help with this resolution.

  Customer response

  06/07/2022

  Better Business Bureau:
  
  This letter is to inform you that Good Ranchers LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/6/2022 and assigned ID ********.
  
  Regards,
  
  

• Initial Complaint

  05/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Product was not received when promised making it undesirable and unusable.

  Business response

  05/09/2022

  Hi Chris,

  We apologize for any inconvenience you were caused by your shipment being held and delayed two days by FedEx.  Our company has issued you a full refund and we are currently in the process of switching over to UPS, in hopes to avoid or limit these type of issues.  Thank you for your understanding.

• Initial Complaint

  04/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Good Ranchers did not send the product that I purchased. I feel they are fraudulent. I contacted them and they did not reply to second email. I am including photos below. Also, I am now finding many other complaints on the internet about this company. They pretend to be "forthright" by saying they are donating 10 meals to somewhere. But they are not even sending the order that was described to the client. We spent $183 for a very small itty bitty steaks. This was misleading. At first I requested $100 back. This WAS NOT $183 worth of meat. But now after all the ignoring and trouble filing with PayPal, I would like a FULL refund.

  Business response

  04/12/2022

  Hi Sandy,

  On March 8, Sandy you ordered the Better Than Organic Chicken Box along with the bistro filet medallions, at this time you also signed up for a four week subscription instead of a one time purchase.  I have attached proof here of the order that you placed.  You can see from the photos that you attached here that you got exactly what you ordered.  You reached out to our customer service team stating that you got the wrong order and didn't sign up for a subscription, the CS team asked you for photos of your purchase which we still haven't received until this BBB complaint was filed.  Our team cancelled your subscription for you and assured her she would no longer be receiving any orders.  I feel like you possibly thought she ordered the Rancher Classic but possibly ordered the chicken box by mistake.  We understand that accidents happen and I have issued you a full refund for your purchase.  Thank you for your patience as we have been working with you to get this resolved.

• Initial Complaint

  11/09/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have recently started their Rancher's Classic monthly order. The meat is wonderful and my husband and I love it. However, customer service is non-existent. I have been locked out of my account and have sent several, meaning more than 10 emails to their customer service department about this. I have also called several times to speak speak with someone, at different times in the day. These calls have all been between 9-6 pm, You can only leave a message. No one has ever answered. The complaint I have with them is that they send me the meat with no warning. It will just show up on my door step one day. The problem with this is that it has sat on my door step all day. I live in Arizona where it gets really hot. I have received meat that is not frozen when I get home from work. Mind you that my husband works from home and could have easily put it in the freezer when it arrived, if we knew it was coming. Another thing that would be helpful is to have the deliver drivers text or at least ring the bell when the meat is delivered.

  Business response

  04/11/2022

  
  Sent: Monday, April 11, 2022 9:41 AM
  
  Subject: [External]Customer ID ********

   

  Good Morning 

   

  I have made several attempts by phone and email to contact Lisa ****** to rectify her customer experience with Good Ranchers, but I have been unsuccessful at getting any type of response back from her.  I am not sure how to proceed from here.

   

   

  ***Please make note of our new mailing address below…

   

  Jenny *****

  Good Ranchers, LLC

  ********* ************** ********* ****  * ** *** *** ***** *** ************ ***** *****

  713-582-****

  **********************

  www.goodranchers.com

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩