Customer ReviewsforGood Ranchers LLC

They delivered a box of chicken over a weekend and it was delayed. Chicken is not a food that can sit in a box of dry ice for an extra period of time. They did not respond to my emails when I sent them my concern. Be careful eating this food after it thaws out in a delivery truck that is delayed over the weekend.

Hi Ryan, I’m truly sorry to hear about your recent experience; this is far from the standard we strive to achieve. I attempted to reach out regarding the delivery you received, as consuming thawed meat is a significant health concern. Your satisfaction is our top priority, and we stand by our 100% satisfaction guarantee. Please respond to the emails we’ve sent so we can address this issue promptly and make it right for you. We look forward to ensuring your needs are fully taken care of.

Dissatisfied with service. Ordered 2 boxes, only got 1 delivered and it was not the items that I ordered. I was able to get a refund, and customer service was helpful, but I will not do business with this company again.

I want to sincerely apologize for the inconvenience you experienced with the incorrect items you received. I understand how frustrating and disappointing this situation must have been for you. We deeply regret the error and any inconvenience it may have caused. Our team has issued a refund for the order, and I hope this helps in alleviating some of the frustration you experienced. If there is anything else you need or if there are any other concerns you would like to address, please feel free to reach out to us. We are here to assist you and ensure that your future experiences with us are nothing short of excellent. Thank you for your understanding and patience.

Personally I feel the selections of meats available from good ranchers tastes better than what I can get at chain grocery stores. They could improve by: 1. Having better cooling packages for shipping. 2. Only the chicken packages leak for me. And consistently leak. I solve this by thawing the chicken on a plate to catch the juice. Maybe the Chicken vac machine needs inspection? All the chickens leak. Not the end of the world. P.s. It would be nice to be more open about your sourcing other than somewhere in the USA

Thank you for sharing your experience with us. We're glad to hear that you find our meats to be superior in taste compared to what you find at chain grocery stores. We sincerely apologize for the inconvenience you've encountered with the leaking chicken packages. We understand how frustrating this can be, and rest assured, we take quality control very seriously. Our team is constantly inspecting our sealing machines to ensure that each package is securely sealed to prevent any leakage during transit. Your feedback will be taken into account as we continue to improve our packaging methods. In regards to transparency about our sourcing, we appreciate your feedback. While we do list one of our ranchers on our "about" page, we understand your desire for more information. It's important to us to maintain strong relationships with the family ranches we partner with, many of whom prefer to keep their names private. However, please know that we are committed to sourcing our meats from family ranches across the USA, and we strive to uphold the highest standards of quality and ethical practices in our sourcing process. If you have any further questions or concerns, please don't hesitate to reach out. We're here to ensure that you have the best experience possible with Good Ranchers.

While I'm aware this company has the right to charge as they see fit, Not sure I agree with charging one time purchase more than a member. Pricing should be same across the board. I was going to "try them out" by purchasing a "first box". Good Ranchers should offer their members perks of course but not at the expense of "potential" customers. While I'm sure the quality is great, These boxes are still very expensive. Maybe instead of penalizing first time/one time customers, give them incentives to buy more.

Absolutely, we understand your concern and appreciate your feedback. Our aim is to provide value and convenience to all our customers, whether they're trying us out for the first time or have been with us for a while. We apologize if our pricing structure has caused confusion or disappointment. We do offer membership perks as a way to reward our loyal customers, but we definitely don't want to penalize new or one-time customers. Your suggestion of providing incentives for first-time purchases is something we'll take into consideration for future promotions. Regarding our subscription model, we believe it offers the best value for customers who plan to enjoy our products regularly. Not only does it provide access to discounted prices, but it also offers the convenience of automatic deliveries tailored to your schedule. And as you mentioned, one of the perks of our subscription service is the flexibility to cancel at any time without penalties. We'd be more than happy to assist you in starting a subscription if you're interested. It would allow you to enjoy our products at the subscription price and benefit from the ease of having your orders delivered regularly. If you have any questions or concerns about our subscription service or anything else, please don't hesitate to reach out. We're here to help!

The meat was great. The packaging was not. Roughly 60% leaked, so much for the marinade on the chicken. Will not stop me from giving them another chance.

Thank you for your feedback and for supporting Good Ranchers! We're thrilled to hear that you enjoyed our products. However, we're sorry to learn about the leaking packages you experienced. Rest assured, we take such matters seriously and are committed to resolving this issue promptly for you. I'll be reaching out via email to address your concerns and ensure your satisfaction. We appreciate your business and look forward to continuing to supply you and your family with high-quality American meats!