Business ProfileforOne Behavioral formerly Texas Behavioral Health

I have been a patient with Texas Behavioral in Pearland since I was 16-17yrs old when I left the hospital in Bellaire. I am now 24 yrs old & never have I ever experienced an awful visit until today. I personally dislike virtual calls because it makes me feel like I’m being watched or recorded & so I feel uncomfortable & unsafe. As a paying patient that’s seeking help & guidance at a place that’s supposed to help others & get their lives back on track, I expected the employees to be more helpful & professional. Instead I got a frustrated front desk employee going back & forth with me & having so much attitude. Of course if someone is piling their ** on me, I’m going to get frustrated as well. I called 2 DAYS IN A ROW to confirm my appointment as an in office appointment & both times I got told it was a for sure in office appointment. When I get there my whole appointment is as changed to virtual & I was super upset that no one contacted me 24hrs before to let me know that way I had the time to reschedule especially since I paid for my service in advanced!! VERY POOR COMMUNICATION & DISORGANIZED OFFICE. I wish Dr. **** & his partners never left. I had never had a bad experience until today May 24th.

Dear Briana ****************, We deeply regret to hear about the unsatisfactory experience you had with us, particularly after having a long history as a patient at Texas Behavioral. We appreciate the trust and confidence you've placed in our services over the years, and it distresses us to know that we fell short during your recent visit. Our commitment to providing compassionate, professional service is paramount, and it seems we did not uphold these standards in your case. We sincerely apologize for the frustration and discomfort you experienced due to our staff's lack of professionalism and the misunderstanding about your appointment type. We understand that virtual appointments are not everyone's preference, and we respect your personal feelings regarding this matter. It is always our aim to accommodate our patients' comfort levels and personal preferences to the best of our ability, and it's regrettable that we failed to do so in this instance. Please know that we are actively working to improve our communication protocols to prevent such incidents from occurring in the future. We also aim to provide our staff with additional training to better manage their interactions with patients and handle any issues or concerns more effectively. We highly value your feedback and will use it as a learning opportunity to improve our services. To further discuss this issue and work towards a resolution, we would appreciate the opportunity to speak with you directly. Please feel free to reach out to our office at your earliest convenience. I encourage you to email us directly at [email protected] to maintain HIPAA compliance. Additionally, we understand if you feel the need to contact the Better Business Bureau (BBB) regarding this matter. Our primary goal is to ensure that our patients feel heard, respected, and satisfied with the services they receive. Thank you again for bringing this to our attention. We look forward to the opportunity to resolve this matter and restore your confidence in our services. Sincerely, One Behavioral