Business ProfileforKia Of Frisco

Purchase a brand new Kia ******* on October 7th, 2023 with sales person named, *****. My husband and I spent 8 hours purchasing this car. We traded in my leased car as well. The remaining balance on my lease was $17K and we put up $800 to make the deal. We left Oct 7th from the dealership with everything paid for and everything went well with the exception of having to return to get my spare key because ***** said it was locked in an office that he couldnt get in. Fast forward, I came to get my tires filled with air sometime in November and to retrieve my spare key. ***** was busy at the time and I waited for 30 mins before leaving without getting to speak with him about the spare key. The next day, ***** reached out via text stating he had my spare key and he also asked if one of his managers had reached out to me? I told him no, *** heard nothing from the dealership. He stated that I was short $600 on the trade in. He said that he talked to my old cars bank and they gave him the same amount left that I gave him the day I was purchasing the car. He then said his accountant called after the payoff period, and they said it was short $600. I told him that was not our fault at all and no more money would be coming from us. From there he said he would have the finance director reach out to me but never heard from anyone. I returned to the dealership Dec 5/6 to get an oil change and to get my spare and tags and I left that day with only an oil change and a spare fob (not a key) and no tags. I spoke with another guy who said that I would have an extra 30 days and the paper temp tag would come in the mail. Today on 1/12 I have been told that someone is going to the *** to get my tags but no specific time frame. Im over a month driving a car with expired tags. My inconvenience I should receive a year of free oil changes, tires and maintenance (tune *** etc.). This could/can easily cause me to be fined by police, towed etc.