ComplaintsforKia Of Frisco

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchase a brand new Kia ******* on October 7th, 2023 with sales person named, *****. My husband and I spent 8 hours purchasing this car. We traded in my leased car as well. The remaining balance on my lease was $17K and we put up $800 to make the deal. We left Oct 7th from the dealership with everything paid for and everything went well with the exception of having to return to get my spare key because ***** said it was locked in an office that he couldnt get in. Fast forward, I came to get my tires filled with air sometime in November and to retrieve my spare key. ***** was busy at the time and I waited for 30 mins before leaving without getting to speak with him about the spare key. The next day, ***** reached out via text stating he had my spare key and he also asked if one of his managers had reached out to me? I told him no, *** heard nothing from the dealership. He stated that I was short $600 on the trade in. He said that he talked to my old cars bank and they gave him the same amount left that I gave him the day I was purchasing the car. He then said his accountant called after the payoff period, and they said it was short $600. I told him that was not our fault at all and no more money would be coming from us. From there he said he would have the finance director reach out to me but never heard from anyone. I returned to the dealership Dec 5/6 to get an oil change and to get my spare and tags and I left that day with only an oil change and a spare fob (not a key) and no tags. I spoke with another guy who said that I would have an extra 30 days and the paper temp tag would come in the mail. Today on 1/12 I have been told that someone is going to the *** to get my tags but no specific time frame. Im over a month driving a car with expired tags. My inconvenience I should receive a year of free oil changes, tires and maintenance (tune *** etc.). This could/can easily cause me to be fined by police, towed etc.

  Business response

  01/31/2024

  *************, I hope that we have properly addressed and accommodated you and your request(s).  I am just personally getting this BBB concern 1/30/24.

  If you believe that there are issues that are left unresolved please reach out to me via my cell or here(BBB), whichever you are more comfortable with.

  We sincerely apologize for the delay in receiving your plates, and I hope my personal response via $700.00 check and getting the plates has met your expectations.

  I assure you that I am always here for you and to assist in all your vehicle needs.

  Customer response

  01/31/2024

  This issue has been resolved. Thank you to Kia of Frisco (asst *** for handling this situation appropriately. 

• Initial Complaint

  11/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I'm a First time buyer and I had been searching for a truck. I bought an 2018 Silverado LTZ from Kia of Frisco on October 6th at 3pm. Then 8 days later the transmission went complete out on the truck while driving in the middle of the road during peak hours of traffic. I had stop traffic and luckily people helped get the truck to a safe parking lot. I called them and told them what happened. I then called my AAA service to tow the truck to the dealership. After a couple of days there was no communication to me in regards to the status of my truck. I called them to ask on October 24th after no communication that Monday. After trying to reach out once again after a couple more days they kept saying no one knew what was going on with the truck. *************************** called me 8:15 pm to inform me that I had transmission failure and I needed a brand new transmission, per ********************. ****** told me at that time I had two options. Option 1 was I pay for the parts of the transmission and they will pay for the labor or whichever one was the lesser cost. Option 2 was that I purchase they warranty. I have made severe calls to ***, ****, and DJ as well as attempts that was not answered. We also had meetings with ******, DJ, and *** that basically was trying to focus me to buy their warranty so they can fix the truck. They said that it's not there fault that truck transmission failed and they feel they shouldn't pay for it. I also asked them what inspection was conducted on all used cars before being sold, because I feel there is no way that if you did a full check on the truck including sensors that you didn't know or see the truck had a bad transmission before selling to a customer. The truck has just sitting at ******************** parking lot since October 18th- Nov 1st. As a first time buyer I saved up my hardworking money to buy my first truck which is a big accomplishment. But instead Kia of Frisco has made this experience horrible. Please advise, Thank you!

  Business response

  11/03/2023

  Again we are very sorry that you have experienced a failure with your truck.

  After our last conversation, I reached out via phone and left a message with another option.  I left my personal cell phone number in the voicemail and have not heard back yet.  Kia of Frisco will replace the truck by trading you out of the existing one giving you the amount paid for the vehicle.

  This allows you a vehicle that is working without paying for any portion of the transmission replacement.

  Customer response

  11/07/2023

  I am rejecting this response because:   
  I am not Trading the truck for another truck on they lot. They do not have an truck that I want to trade for or same value as the one I bought.

  Business response

  11/07/2023

  Per our agreement in writing, we are not able to make the repairs to the existing truck.

  The best option is for us to get into a different vehicle.  Kia of Frisco will take ownership of the trade in truck that has significantly reduced value while still providing the full amount paid for the truck on the original sales contract as the trade value.

  Unfortunately, this offer can't be used elsewhere as no other dealership will provide the full amount paid as a trade in value.

  We want to get you in a truck that you can drive.

  Customer response

  11/08/2023

  I am rejecting this response because:   You can pay my truck off in full so I can go get another truck from another ********** or find another truck to similar value Thats 4WD. You dont have a truck I want on your lot. I already checked. So you would have get the truck from another Kia ********** or sister **********. As of right now, thats the only two choice I see. 

  Customer response

  11/16/2023

  The truck was bought as-is. But also only had the truck for 8 days before the complete transmission went out in the middle of the road while driving. I was getting my warranty through another company but I didnt get a chance to do so, because every company required 30 days before it even goes into effect. 
  At the same time, I definitely didnt know i would be buying a truck to only use for 8 days and still havent gotten it back or fixed before my first payment of 45 days grace ******* Which is due in the 20th of November.

  I want my truck fixed or just pay my truck off, so I can go to another dealership that I will sell me a working truck I can drive.

  Customer response

  11/22/2023

  I havent heard anything back from anyone and now I am paying for a truck I only used 8 days. 
  I dont want the truck anymore at this point. I want the dealership to pay back the loan and I dont want to deal with this dealership and problem anymore. 
  please advise.

• Initial Complaint

  10/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I *********************** had spoken to Kia ********************** ************ and Made Arrangements to have my 2006 *************** V6 towed in by a Tow truck through my insurance Road side services on 9/1/2023 @ 10:10 AM. The reason was the engine issue of check engine light and smoke coming from underneath the truck. I had a brand new battery put on a week prior and informed *** of this and as well as asked *** of how much would it cost me to purchase the Brake Petal Stopper Piece. I had it Already in a Plastic Bag for them and that I disconnected my Left battery Cable to keep from draining my new battery. Instead my main concern was the burnt oil smell and smoke from underneath. I also explained to them my medical conditions and how important getting this done I was out on a leave and getting ready to have knee surgery as well. First I got a text stating they replaced the pedal stopper w/o my permission on 9/14/2023 that's when they were first able to get to it. Someone by the name Bj removed it from my invoice. Then when my assigned person **** came back that following Tuesday he stated the issue was 2 gaskets head covers I gave them the go ahead to fix it. He stated that should take care of the smoking from underneath. They would test drive it and by the time I had my surgery which was on 9/28/2023.Everything should be wrapped up and good to go. I asked if I would have a storage fee, he stated no, usually customers have about 12 days to get their vehicles, but he still had to order the parts and they do the work. I kept calling leaving messages starting the 1st week in October but they kept saying They will have him call me and he stated we were going to drive it due to back it up. Received my vehicle back with the driver side door handle broken, there is still a lot of burnt oil smoke coming from underneath and they let an individual personally return my vehicle w/o my permission and not on a tow truck as they stated. What if they would have been in a wreck. My Heart just hurt....

  Business response

  10/21/2023

  I am sorry about your service experience, the lack of communication, and delay(s) in getting your vehicle back to you.
  
  Let me do my best to address all the concerns you mentioned.  They seem to mostly be related to a lack of communication.
  
  Im going to list your concerns in hopes I dont miss any of them.
  
  You requested a price to install your brake pedal stopper (that you provided).  It appears that ************** misread the concern and quoted as if he was diagnosing your concern and replacing with a factory Kia **** supplied by our ****s de****ment.  If you still have not gotten this installed, I am more than happy to install it at no charge.
  
  Regarding your door handle, the technician did cause damage to it and you should have been properly informed when that occurred.  From speaking with your service advisor,reading the text messages, and listening to the phone calls, I cannot find anything showing that you were properly informed.  Kia of Frisco is and will repair the door handle at our expense, if you are willing, we will even come to you and perform the repair on site.
  
  As far as not towing your vehicle back to you.  As mentioned above, I was not able to find any mention of a return tow.  Classically we do not do so.  We enlist the services of a third ****y provide called HopDrive to pick up and deliver customer vehicles daily.  The Lyft driver you referred to was there to pick up our driver.  I understand your concern about the tire pressures while he was driving it to you, that is why we had adjusted them prior to returning the vehicle to you.
  
  Related to driving your vehicle: as **** of the repair process there is implicit consent for Kia of Frisco and/or any of its agents to operate the motor vehicle.
  
  Rest assured that Kia of Frisco and its agents have sufficient insurance to cover losses to customer vehicle/property.
  
  I apologize that DJ was not able to reach you,I do see that he called you but did not make a connection at that time.
  
  In order to triage the bumpy ride, I would like to take a test drive with you, this would be at no charge as well.
  
  Please advise if the smoking has stopped.  If it has not, I would also like to test drive with you and/or inspect the vehicle at no charge to you.
  
  
  Sincerely,
  ***************************
  Assistant General Manager

  Customer response

  10/23/2023

  Dear District Manager ***************************************** I ***********************,

  Is Attaching is the The Time Line of The Conversations Through Text Messages I had With Kia Of Frisco. Now. I Also Was Driven To Kia of Frisco On 10/16/2023 as well and was sitting in my daughters car as she was walking in there and spoke with the ** service MGR DJ. She was the one who informed him that I had surgery and was sitting outside concerned about my car and there to pick it up. When he looked at the computer he informed her that *************** vehicle has been here for 42 days. That he will get with **** to see what's going on and will give me a call back. Showing in the computer still needs to be test driven to make sure no leaks or smoking coming from underneath. It was parked on the side I saw it. He didn't come out no one came out to apologize or explain to me. I waited all day for the call he called one time towards the end of the day and just left a voice mail I still have it. Spoke with **** finally the next day 10/17 and 10/18/2023 when he informed me and my daughter on 10/18/2023 that morning around 10:30 -11:30 am by phone that my car would be towed back the same way I had sent it to Kia of Frisco and I had informed to him that all I wanted was my car back. I asked once they tow people got here. Do he know if they would pull it back  in my garage for me because I can't move both vehicles by myself, his exact words were  that's something I would have to ask them. But once I made the payment to give him about an hour and half and my car would be on its way through Hot Rods never mentioned anything about a Lyft driver, if that's the case why didn't they drive to make sure it wasn't still smoking like it still is. Instead of telling me to drive for a thousand miles and it should stop( it was in that conversation as well when I asked wasn't all calls recorded and at first they said yes, then tried to say some are it depends). Knowing I just had knee surgery and can't drive like that. I do accept the do handle getting fixed and thank the DM for taking care of this part so far and to prove another thing the Lyft Driver was not a male, but female. so they don't pay attention to who be in customers'cars. I have already had the brake stopper pad and back driver brake bulb replaced. But the burnt smoking is still coming from underneath and the vehicle is parked in the garage at the moment. 

  Customer response

  11/02/2023

  I am rejecting this response because:   

  Dear District Manager ************************************ style="color: rgb(33, 37, 41); margin-top: 0px; margin-bottom: 1rem;">What I ***********************,

  Is Attaching is the The Time Line of The Conversations Through Text Messages I had With Kia Of Frisco. Now. I Also Was Driven To Kia of Frisco On 10/16/2023 as well and was sitting in my daughters car as she was walking in there and spoke with the ** service MGR DJ. She was the one who informed him that I had surgery and was sitting outside concerned about my car and there to pick it up. When he looked at the computer he informed her that *************** vehicle has been here for 42 days. That he will get with **** to see what's going on and will give me a call back. Showing in the computer still needs to be test driven to make sure no leaks or smoking coming from underneath. It was parked on the side I saw it. He didn't come out no one came out to apologize or explain to me. I waited all day for the call he called one time towards the end of the day and just left a voice mail I still have it. Spoke with **** finally the next day 10/17 and 10/18/2023 when he informed me and my daughter on 10/18/2023 that morning around 10:30 -11:30 am by phone that my car would be towed back the same way I had sent it to Kia of Frisco and I had informed to him that all I wanted was my car back. I asked once they tow people got here. Do he know if they would pull it back  in my garage for me because I can't move both vehicles by myself, his exact words were  that's something I would have to ask them. But once I made the payment to give him about an hour and half and my car would be on its way through Hot Rods never mentioned anything about a Lyft driver, if that's the case why didn't they drive to make sure it wasn't still smoking like it still is. Instead of telling me to drive for a thousand miles and it should stop( it was in that conversation as well when I asked wasn't all calls recorded and at first they said yes, then tried to say some are it depends). Knowing I just had knee surgery and can't drive like that. I do accept the do handle getting fixed and thank the DM for taking care of this part so far and to prove another thing the Lyft Driver was not a male, but female. so they don't pay attention to who be in customers'cars. I have already had the brake stopper pad and back driver brake bulb replaced. But the burnt smoking is still coming from underneath and the vehicle is parked in the garage at the moment. 

  Business response

  11/03/2023

  We are more than happy to send our Hopdrive representative to pick up your vehicle and drive it here for both inspection of the smell and installation of the door handle.  Of course this is at no charge to you.  If Hopdrive is not able to put the car back in the garage upon its return, then we will send one of our employees to do so.

  Customer response

  11/04/2023

  I am rejecting this response because:   Initially I was informed by the district manager. That he would be sending someone out from *** to fix the door handle. Also due to the treatment and the lack of getting this resolved in a timely manner has not been taken seriously.. I waited patiently,feeling like I'm still getting the run around. I trusted *** ********************** and to receive my vehicle back in the same way as when I had it towed in.Now a broken door handle added to it is not right and no one in there at *** ********************** Service Dept  is trying to make it right. So what I'm now going to do is take this higher up the Corporate Ladder.

  Business response

  12/04/2023

  I am sorry that we have not been able to connect.  DJ the service manager had left you a message from his office phone but received no voicemail, call, nor email after this contact.

  We are still available, able, and willing to use our Hopdrive team to pick the vehicle up, bring it to the store for inspection of your vehicle concerns and replacement of the door handle that was damage during the vehicle's stay at our facility (all these would be at no cost to you).

  One of your previous concerns was having the car parked back in the garage.  If this is still a need, we will send whomever necessary to return the vehicle and park it in the garage.

  The service manager who attempted to call can be reached at ******************** to schedule the pickup and return of your vehicle.

  My email address is ************************.

  We are eagerly awaiting your response with address, day(s), and time(s) available for us to complete the door handle repair and address the other concerns with the vehicle that you had previously mentioned.

  I am not privy to any conversation with Kia ******* and their district manager regarding your concerns and am unable to speak to them.

• Initial Complaint

  10/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Please reference attached supporting docs showing a timeline of events. On August 11, 2023, my AC completely blew while in route on the road, causing my vehicle to begin overheating, the dashboard began to make oddly noses, the temperature gauge shifted from the baseline temps to H (heat) within 30seconds, and then I observed a large cloud of white smoke coming from under my vehicle (potentially the hood). I immediately drove my vehicle to *** *********************** where I spoke with ***** (my assigned advisor) and informed him of the issue. ***** stated that the next diagnostic availability would not be until August 18, 2023 and that I would need to leave my vehicle on the premises to remain in the cue. I expressed concern about this and advised that my warranty covered rental reimbursement and ***** stated it would not be included until the vehicle had been diagnosed. After calling various *** dealerships, I decided to keep it there at ********************** for a week and await updates from ***** and his team. As of today, 10/18/2023, I still do not have my vehicle back in my possession. *** ********************** is refusing to return my phone calls and failing to provide me full and honest feedback on the status of my *** *********

  Business response

  11/03/2023

  *****, I apologize for the delayed response and the issue you are experiencing.

  I have spoke to DJ regarding your vehicle.  It appears that we have determined the root cause of the issue, replaced that component, and are continuing to test the ** to verify the repair.

  It appears that everything is working as designed at this time and we expect to complete the last set of tests by end of day November 4th, 2023.

• Initial Complaint

  07/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have copied and pasted the review I did on the website for KIA OF FRISCO I have more updated information since then, however, I plan to go into the location today to get this resolved if possible. below is the ****** review on their website Not the best experience Ive had so far. The car on the website was supposed to be a certified pre-owned vehicle (turns out it had not yet been through the inspection to be considered certified) and I have yet to get possession of it, it has been "in service" questioning myself on this purchase. I feel like I am getting nowhere. Yes, they offered a rental car on the 6th day (today) of my vehicle being in service.So far, Ive been told that they had to order new parts for this car:Tire sensors New Alternator New battery New seat belts????Though the car was ready to be driven off the lot, turns out not so much. I am greatly displeased with this ****************************************** ( he wasnt even our sales advisor) tried to force us to purchase the "packages" they offer stating that we had to purchase them after going back and forth finally the ** was able to take them off Why did we have to go through all of that not sure?UPDATE: 07/10/23 7:57pm Wanted to get more info on what is going on with the car and when will it be ready. Was unable to.Spoke to a ********************************* 1st stated that we could not unwind the contract and that he needed to gather more information.Once he stepped away and came back stated that he could cancel after all and that it was done.Just like that and stated that Ill get my check of $ ***** in 7 to 10 days that I put down for the car.Like what???!!! They did not have to wait that long for me to hand them that check.I would like it in writing that the contract is no longer a valid one along with the check.We agreed that nothing is to be done today until tomorrow when I can get that in writing along with my check. .... we walked out on that note.Received a call at 8:39 PM From ********************************* wanting for me to authorize the cancelation of the contract so that he may start the process, again I stated that I would prefer to do it where when he cancels I can receive it in writing that it is cancelled along with my check.So as of now, we agreed that all will be processed tomorrow. Let's pray and hope they keep their word.All I wanted was a car though I had found it sorry ***** YOU were great your coworkers not so much.***************************** conversation did not include you yet you hoovering over trying to eavesdrop on our conversation?? Why again? (You started this sour experience)Smh this *** does not represent kia ******** day was told car will be ready tomorrow I received a call not long after to be informed that they were installing the alternator (one in which i was told had already been installed and the only thing pending was seatbelts) so now it needs a new Engine!Aahh! im so tired what is really going on ***?And I have yet to get a loaner car.

  Business response

  07/17/2023

  Hello ***, per our conversation on Saturday and you picking up the check today, we have cancelled the contract and refunded your down payment due to the delays in reconditioning due to a faulty connecting rod bearing.

  Customer response

  07/18/2023

  I am rejecting this response because:   this is news to me,once again something different is being told.

  My concern is the placing of vehicles for sale while it has not been properly processed. No state inspection was done prior to the purchase nor the 165 *** point inspection for it to be certified. Major safety concerns and vehicle placed back on the website 7 days prior to the cancelation of the contract. No honestly nor transparency nor integrity withing this company. 

  People's life's are at stake here. Sound farfetch however i did purchase a vehicle that has faulty seatbelts,  among a plethora of issues. Yet again placed back on sale while I was told the vehicles repairs were on hold unless i wanted to keep the car. 

  This is on y'alls conscious not mine, I have made you aware of the possible dangers nothing else I can do. 

• Initial Complaint

  06/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was trying to help someone get a loan for a car and told them to only run my credit once and if it does not get approved, do not run my credit again. It did not get approved and they continued to run my credit four more times resulting in five hard inquiries on my credit report and my credit score dropping. When contacting a manager of the sales department (*******), he told me the only thing he could do is apologize.

  Business response

  06/22/2023

  ******, I am very sorry we did not explain this very well.  I too am very protective of my credit profile, so I completely understand the frustration.  It is admirable to try to help someone get the transportation they need.

  Kia of Frisco did pull your credit only one time, based on this information, we submit the application to the banks that are most likely to provide an approval.

  Once submitted to get the approval or decline, the banks pull their own credit bureau for the applicants.  We could not have known that we could not get the requested loan approved without sending the application to them.

  I am more than happy to speak with you here, on the phone, or in person.

• Initial Complaint

  06/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased/financed a brand-new vehicle at this Kia ******** in February 2022. The Kia ******* representative (***************) was negligent and gave me the wrong information when signing the agreement. He said he was giving me an employee discount when I initially did not want to sign up for the upgrade maintenance package. He misled me into thinking I was getting a great deal and, instead, indicated in the system that I declined free coverage for my brand-new tires and windshield protection. I wasn't not aware of this because I was only asked to sign the agreement at the very end and did not see each page of the agreement before signing. It wasn't until 5/22/2023 when I experience a road hazard that caused unrepairable damage to my tire that I realized I did not have warranty for my new tires. When I contact Kia *********************** they refused to help solve this issue. They're claimed Kal Mian no longer works there and I'm the one that declined the free coverage. I told them that what person in their right mind purchasing a new car would decline free coverage!? They claimed they reached out to the former employee and he told them I intentionally declined free coverage. In other words, it was my word against his and they sided with their former employee. Instead of rectifying the issue that was caused by their negligence former employee, they stated that they would only pay for the service of getting a new tire if I sign up for a brand new tire warranty that will cost me between $600-$1,100. Their reason being is because my signature is on the document. They're running a scam at Kia *********************** I was told to sign a 10-page document without being given the chance to review each page before I signed. I didn't know that they were running a scam there. In what world does someone purchase a new care with new tires and not given a warranty on them!?Please help me rectiy this issue with them

  Business response

  06/02/2023

  Hi *****, I am sorry for any inconvenience this may have caused you. We try our best to make sure what is being offered and accepted and what is being declined to make sure you are in control of the decisions that are being made. I will ask my GM to give you a call to discuss to get more details and possible solutions.  He will be reaching out to you soon.  Thanks

• Initial Complaint

  10/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We put a deposit on a 2014 Toyota Camry on October 4, 2022 for $1,000.00. We received paperwork/receipt for this payment and with a manager's signature that the payment is refundable. We decided not to purchase this vehicle on October 7, 2022. We requested a refund and filled out a form requested by the dealership. It has been more than 15 days since we requested a refund. We have tried calling several times and conveniently no manager wants to take the call including Kyle Wynn. We have also emailed Kyle and have not received a response. We have spoken to several sales people including Hunter and Clare. We also spoke to someone in their finance department named Clarissa. We keep getting told that the refund will be issued in a few days but we have yet to see any progress. We tried to leave a voicemail for the manager Kyle Wynn but we were transferred to a non-existing voicemail box and then hung up on. We expect this refund to be issued promptly as we do not want to pay the credit card company with interest and wait for the refund. The dealership is avoiding speaking to us and delaying the refund on purpose while hiding behind their bureaucracy.

  Business response

  01/31/2023

  Business Response /* (1000, 7, 2022/11/08) */ I am sorry for the delay with getting this matter resolved. The cancelation paperwork was in the process of being refunded when Kia of Frisco received a chargeback from Mr. Thakker bank on October 22. for the amount of $1000.00 Please see attached. The communication should had been better communicated to Mr Thakker on time line of the refund and better follow up. We do apologize and this matter it will be addressed. Consumer Response /* (3000, 9, 2022/11/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I need a written confirmation from the business that they will not protest the chargeback with the credit card company. They had the obligation of returning the money on time. All they did was ignored my request and hid behind bureaucracy. No one would get on the phone and talk to me. I had to initiate the chargeback since they refused to do anything. They weren't in process of doing absolutely nothing. I don't trust them not to protest the chargeback after the demonstration of unscrupulous business practices. I want a written letter from an officer of the company stating this. I will also look into contacting the state and county attorney general's consumer protection office for potential violation of consumer rights and/or state law. Business Response /* (4000, 11, 2022/11/14) */ Kia of Frisco will not be contesting the chargeback from Mr. ******* credit card company that we received on 10-22-22. I do apologies for the delay in getting this matter resolved for Mr. *******.

• Initial Complaint

  04/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On X-X-XXXX we put a deposit on a new car and was told that if we changed our mind they would give us back the deposit. We changed our mind because we found a nicer car. We have stop in the dealership we have call texted and called kia head office. Till have got our money back.

  Business response

  07/18/2022

  Business Response /* (1000, 17, 2022/06/03) */ I am so sorry if there was a delay on refunding the deposit. I show a check was cut on 4-19 and it has been cashed.

• Initial Complaint

  02/18/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a new vehicle from Kia of Frisco on February 11th, 2022. During this process of negotiations, I declined an extended warranty/service contract twice. Kaleem Mian handled the contract signing. He stated that the warranty on my vehicle got me a lower interest rate. I am not well versed in contracts or car purchasing so I thought he was talking about the factory warranty. I signed several documents to finalize the sale of the vehicle. Upon setting up online payments to my lein holder, Wells Fargo, I noticed the principal payoff amount was much higher than I recalled. I reviewed my contract again and noticed an extended warranty/service contract valued at $2996 was added to my purchase. I contacted Kaleem Mian of Kia of Frisco and voiced my dissatisfaction and requested a cancelation. He emailed me a cancelation form. I filled it out, signed it and emailed it back to him. I've yet to receive email acknowledgement from him stating he has received the request. I want email receipt of this as well as written acknowledgement that the cancelation process has been initiated. I fully understand that the refund will be prorated and issued back to my lein holder. I'm seeking assistance from the BBB to hold this individual and dealership accountable to the agreement that was made to cancel the extended warranty/service contract upon my request. I feel the individual is delaying this process in an attempt to get me to lose interest and change my mind, so he may collect his commission.

  Business response

  03/30/2022

  Consumer Response /* (2000, 8, 2022/03/13) */ I haven't heard back via email however, I saw a full refund issued back to Wells Fargo against the outstanding balance on March 11, 2022. I am grateful for this refund and if the BBB complaint helped facilitate this, I am grateful to the BBB.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩