ComplaintsforCareington International Corporation
Dental Discount Plans
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Complaint Details
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Initial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In January 2024 my husband and I discovered that our dental insurance was not (and had not been) active for the past 2 years. We were unaware our policy had lapsed because the company administrator Careington had covered some things during that time. The company that owns our policy reinstated our policy retroactively and we paid them for the past two years. We were told to resubmit our claims, some of which had already been submitted by our dentist multiple times. We Paid them (now 2.5 years of coverage) and May 1st resubmitted every single claim that had not been covered from that time period. We were told they would send us confirmation, and booklet or services covered as well as member cards. We were told claim review would take up to 30 days. Today June 6th we called back and were told that due to a glitch the claims had not gone through and we will need to now resubmit the claims again. The company when we call still does not seem to recognize us as members. We believe because the company purchased our plan from another insurer and are required to keep our rate low are intentionally providing us horrible coverage in the hopes that we will just leave and find another insurer. We are self employed and paid them 2.5 years for policy coverage in good faith and it has gotten nothing but extraordinarily long times spent on the phone getting passed back and forth to customer service reps. I spoke today with a rep who said she saw a note that the policy coverage pack had been sent and it was marked "pending" This was promised us in January of this year. We are beside ourselves.Business response
06/24/2024
June 24, 2024
BBB Serving *******************
***********************************************
Re: Case # ********
*********************************
Dear Dispute Resolution Department,
Careington International Corporation (Careington) received written correspondence from the Better Business Bureau (BBB) regarding a request for assistance filed by *********************************.
Core V Solutions, Inc., dba Careington Benefits Solutions (Careington), is a licensed Third Party Administrator processing claims for multiple carriers, including HealthMarkets, which provides the dental policy held by *****************************, and his spouse, *****************************. We initially denied the claims for ***************** and ****************** due to a lapse in coverage.
Upon receiving your correspondence, we contacted HealthMarkets, who informed us that due to a system conversion, no notifications were sent to the member regarding due premiums. As a result of this error,HealthMarkets reinstated the policy without any lapse in coverage and authorized us to pay claims for the services provided during this period. HealthMarkets also confirmed they would send out a new policy and ID cards to the member. The claims were reprocessed, and payment was sent to the provider on June 17, 2024.
We regret any inconvenience experienced by ****************** and ****************** and appreciate the opportunity to resolve this matter. If you have any questions,please feel free to contact me at ************************************* or at **********************.
Sincerely,
*************************
AVP of Compliance
Careington Benefit SolutionsInitial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed up for this discount program about eight years ago with the intention of canceling it within a few years, I have moved since then and have only used it a few times in that time. My dentist, no longer accepts this insurance or discount plan and I have been trying to cancel it, however, the phone number on the website is out of service and there seems to be no other option for contacting the company aside from sending a fax (who even does that anymore?) And with the amount of complaints that other people are experiencing in getting refunds/cancellations I felt this was the best way to actually be able to get this canceled. Please contact me with my cancellation confirmation. Member # ******** Subscriber ID ******* Group ID USH-PDP Effective date 5/1/2016Business response
06/24/2024
June 24, 2024
BBB Serving *******************
******************************************************************************************
Re: Case # ********
*****************************
Dear Dispute Resolution Department,
Careington International Corporation (Careington) received written correspondence from the Better Business Bureau (BBB) regarding a request for assistance filed by *****************************.
Careington operates discount health care programs. We sell directly to consumers and contract with third-party entities that sell our products to consumers. ****************** purchased a discount dental plan through US ************* on May 1, 2016.
Since we have not heard from you, we are treating this complaint as your cancellation request. The plan is cancelled and no additional monies will be charged for this membership.
We appreciate your communication and the opportunity to resolve this matter. If you have any questions, please feel free to contact me at ************************************* or at *********************.
Sincerely,
***********************
Compliance Manager
Careington International CorporationInitial Complaint
05/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
The listed dentist did not accept the discount card like was promised by careington online. I had to pay full price to dentist! So I called careington for a FULL refund and they said no we keep $20 as a service fee!!!! Service???? You lied to me. I said you can't lie to people and steal their money. Apparently they can! Thrives and criminals!!!!! Don't buy!!!Business response
05/21/2024
May 21, 2024
BBB Serving *******************
***********************************************
Re: Case # ********
***************************
Dear Dispute Resolution Department,
Careington International Corporation (Careington) received written correspondence from the Better Business Bureau (BBB) regarding a request for assistance filed by ***************************.
Careington operates discount health care programs. We sell directly to consumers and contract with third-party entities that sell our products to consumers. **************** purchased a discount dental plan through *********************** LLC, doing business as 1Dental.com, on April 16, 2024.
Our records indicate that you cancelled on April 17, 2024, and we issued a refund of the $179.00 membership charge and the $20.00 one-time processing fee. Please contact me at the number below so we can confirm that you received the refund.To improve our customer experience please provide the name of the dentist you contacted so we can confirm participation status and update our directory as needed.
We appreciate your communication and the opportunity to resolve this matter. If you have any questions, please feel free to contact me at ************************************* or at *********************.
Sincerely,
***********************
Compliance Manager
Careington International CorporationInitial Complaint
05/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a dental policy from Careington in December, 2022 for one year. On December 5, 2023 they billed me $99 for another year without my permission and refused to reimburse me.Business response
05/21/2024
May 21, 2024
BBB Serving *******************
****************************************************************************************
Re: Case # ********
***************************************
Dear Dispute Resolution Department,
Careington International Corporation (Careington) received written correspondence from the Better Business Bureau (BBB) regarding a request for assistance filed by **************************************.
Careington operates discount health care programs. We sell directly to consumers and contract with third-party entities that sell our products to consumers. ********************** purchased a discount dental plan through *********************** LLC, doing business as 1Dental.com, on December 9, 2022.
The discount plan purchased did disclose that the plan would automatically renew unless cancelled by you on the application and the membership agreement provided to you. We understand that you called on May 7, 2024, to cancel the plan. In an effort to bring this matter to a resolution we are issuing a refund of $99.00.
We appreciate your communication and the opportunity to resolve this matter. If you have any questions, please feel free to contact me at ************************************* or at *********************.
Sincerely,
***********************
Compliance Manager
Careington International CorporationInitial Complaint
05/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a charge of $7.95 on my bank account on 5/05/24 that I did not authorize. I would like this fixed. I don't want any of their services and I don't want them taking any more money from my accountBusiness response
05/21/2024
May 21, 2024
BBB Serving *******************
******************************************************************************************
Re: Case # ********
*************************
Dear Dispute Resolution Department,
Careington International Corporation (Careington) received written correspondence from the Better Business Bureau (BBB) regarding a request for assistance filed by *************************.
Careington operates discount health care programs. We sell directly to consumers and contract with third-party entities that sell our products to consumers. ************** purchased a discount dental plan through Union Plus, on September 1, 2023.
The discount plan purchased did include a monthly membership charge of $7.95. Since you have not contacted us we are accepting this complaint as your cancellation request.The plan is cancelled and no additional monies will be charged for this membership.
We appreciate your communication and the opportunity to resolve this matter. If you have any questions, please feel free to contact me at ************************************* or at *********************.
Sincerely,
***********************
Compliance Manager
Careington International CorporationInitial Complaint
02/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
ON FEB 1, 2024 I PURCHASED A MEMBERSHIP WITH CAREINGTON 500 DENTAL DISCOUNT PLAN. WE HAD CHECKED OUT THAT OUR DENTIST WAS A PARTICIPANT AS INDICATED BY THE COMPANY. WHEN I WENT TO MY DENTIST FOR A CLEANING AND RADIOGRAPHIC IMAGES I WAS SURPRISED AS TO WHAT THE CHARGES WERE. I ASKED THE BUSINESS OFFICE WHY THE CHARGES THAT I HAD BEEN TOLD MEMBERS WERE TO PAY WERE SO LOW. THEY SHOWED ME WHAT CAREINGTON HAD GIVEN THEM AS TO WHAT TO BILL FOR THE TWO PROCEDURES. MY MEMBER PACKET SHOWED A MEMBER SCHEDULE: 501 THAT MEMBER PAYS $33.00 FOR CLEANING AND $22.00 FOR IMAGES. THE DENTAL OFFICE SCHEDULE FROM CAREINGTON SHOWS $85.00 AND $102.00. I HAVE WRITTEN A REQUEST TO CANCEL MY MEMBERSHIP AS OF FEB 22, 2024. I HAVE REQUESTED TO REFUND COMPLETE AMOUNT OF $159.00 WHICH INCLUDES PROCESSING FEE. I REQUESTED THAT THE PROCESSING FEE BE INCLUDED AS I BELIEVE THAT THEY HAVE PROVIDED THEIR PRODUCT WITH COMPLETELY FALSE ADVERTISING. IN OTHER WORDS THEY HAVE ADVERTISED A LOWER RATE THAN THEY HAVE SET UP WITH THE PROVIDER. SURPRISE!!! I STUDIED THE PROCESS AND ASKED QUESTIONS. THEY HAVE BEEN FOUND OUT!I ONLY WANT YOU TO KNOW WHAT I HAVE FOLLOWED THEIR GUIDELINES TO CANCEL. THESE GUIDELINES WERE GIVEN IN THE PACKET I RECEIVED.IWILL FOLLOW UP WITH A COMPLAINT WITH MY CREDIT CARD.Business response
03/07/2024
March 7, 2024
BBB Serving North Central *****
*****************************************************************
Re: Case #********
**********************
Dear Dispute Resolution Department,
Careington International Corporation (Careington) received written correspondence from the Better Business Bureau (BBB) regarding a request for assistance filed by **************.
************** purchased a Careington discount dental plan through our online website on February 8, 2024.
Upon reviewing and investigating the matter thoroughly, we promptly reached out to the dentist's office to rectify the situation. We have confirmed that the discount discrepancy has been corrected on their end, and they have advised they will be providing ************** a refund of the amount overpaid for services.
However, we understand that despite these corrective actions, ************** indicated he still wished to cancel the plan. As such, we have processed the cancellation request, and a full refund was credited to the original form of payment on March 6, 2024.
We appreciate you bringing this matter to our attention and deeply regret any inconvenience this situation may have caused.Should you have any further questions or concerns, please do not hesitate to contact me at ************************************* or at *********************.
Sincerely,
***********************
Compliance Manager
Careington International CorporationInitial Complaint
02/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I noticed two transactions from my debit account from the dates of 1/08/24 & 2/6/24. I know nothing about this company and have not made a purchase from them and request to be reimbursed Immediately!! I see that this is happening to several people and it still hasnt been resolved to be stopped.Business response
02/15/2024
February 15, 2024
BBB Serving North Central *****
*****************************************************************
Re: Case # ********
*******************************
Dear Dispute Resolution Department,
Careington International Corporation (Careington) received written correspondence from the Better Business Bureau (BBB) regarding a request for assistance filed by *******************************.
Careington operates discount health care programs. We sell directly to consumers and contract with third-party entities that sell our products to consumers. Mr. ******** plan was a discount dental plan purchased through US Health Advisors, on October 16, 2023.
After reaching out to ******************, he stated that it was not his intention to purchase this plan. Therefore, we have cancelled his plan and a refund totaling $32.00 is being processed back to Mr. ******** account.
We appreciate your communication and the opportunity to resolve this matter. If you have any questions, please feel free to contact me at ************************************* or at *********************.
Sincerely,
***********************
Compliance Manager
Careington International CorporationInitial Complaint
02/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I signed up with Careington some years ago. I do not use this supplemental dental plan as we switched to Aetna. I saw the charges the morning of February 6, 2024. I immediately called *************** to cancel and request a full refund of $139.00 I spoke with *****. I refuse to pay for something I do not use.Business response
02/21/2024
February 21, 2024
BBB Serving North Central *****
*****************************************************************
Re: Case # ********
Ms. *******************
Dear Dispute Resolution Department,
Careington International Corporation (Careington) received written correspondence from the Better Business Bureau (BBB) regarding a request for assistance filed by **************.
************** purchased a Careington discount plan through our online website on December 17,2020.
On February 6, 2024, ************** contacted our office to cancel her plan. Once the 10-business-day hold on the funds was released, a refund was issued to Ms.Browns account on February 21, 2024, in the amount of $139.00.
We appreciate your communication and the opportunity to resolve this matter. If you have any questions, please feel free to contact me at ************************************* or at *********************.
Sincerely,
***********************
Compliance Manager
Careington International CorporationInitial Complaint
02/02/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was charged by careington international on 01/05/2024 in the amount of $99.00. I never requested their service.Business response
02/09/2024
BBB Serving North Central *****
*****************************************************************
Re: Case # ********
***************************
Dear Dispute Resolution Department,
Careington International Corporation (Careington) received written correspondence from the Better Business Bureau (BBB) regarding a request for assistance filed by ****************************
Careington operates discount health care programs. We sell directly to consumers and contract with third-party entities that sell our products to consumers. This plan was purchased by ************ through ******** in 2021.
After speaking with ************, he expressed that he would like to cancel his membership, and a refund of $99.00 was processed back to his card on February 7, 2024.
We appreciate your communication and the opportunity to resolve this matter. If you have any questions, please feel free to contact me at ************************************* or at *********************.
Sincerely,
***********************
Compliance Manager
Careington International CorporationCustomer response
02/09/2024
I have reviewed the business response and accept this resolution.Initial Complaint
12/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Yesterday i noticed a credit card charge of $49.50 on 12/5/2023 from Careington International, **. I have never heard of them, and I have no idea how they got my credit card number. Apparently, after reading company reviews, I am not the only person that this has happened to. I had to cancel my credit card because I got no satisfaction when I tried to dispute this fraudulent charge. It was very inconvenient updating all my legitimate credit card charges because of their policies.Business response
01/04/2024
January 4, 2024
BBB Serving North Central *****
*****************************************************************
Re: Case # ********
********************************
Dear Dispute Resolution Department,
Careington International Corporation (Careington) received written correspondence from the Better Business Bureau (BBB) regarding a request for assistance filed by ********************************.
Careington operates discount health care programs. We sell directly to consumers and contract with third-party entities that sell our products to consumers. After discussing with ***********************, our research determined that the charge was for a discount plan purchased by one or her family members.
The bank has reversed the charges, and the plan was cancelled.
We appreciate your communication and the opportunity to resolve this matter. If you have any questions, please feel free to contact me at ************************************* or at *********************.
Sincerely,
***********************
Compliance Manager
Careington International Corporation
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Get a QuoteCustomer Complaints Summary
61 total complaints in the last 3 years.
17 complaints closed in the last 12 months.