ComplaintsforCode 3 Emergency Room
Emergency Room
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Complaint Details
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Initial Complaint
08/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I went to Code 3 ER in Denton years ago back in 2017. My mom ended up paying the bill in FULL during the visit. No extra test were run outside of this 1 and only appointment so billing was accurate for 1 visit. I randomly got a credit collections for $905 last fall (2023). I did research and discover this was the only possible place this "collections" could be for. It's insane this is coming around 6-7 years after the one and only visit when again it was paid IN FULL. I disputed this on my credit report which it got removed. Then I discovered it got added again this year with a different "Account Name" but the same place and same $905. This is completely false and insane to be affecting my credit report based off one false "bill". I see multiple other people also reporting on this exact same place, how they went out of business and years later are all of a sudden getting bills that are non-existent. How can this accurately get removed from mine and countless others credit reports this is affecting.Initial Complaint
03/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I got a collections notice from Central Portfolio Control last spring about a balance due to Code 3 ER but I know I paid in full the balance back when their Denton, ** location was still open. I couldnt contest it because who keeps receipts from 6 years ago. I tried to call phone#s on code3er website but all dont work. I guess they went out of business, but now I have no one to reach out to to try and get proof I paid off my balance. I reluctantly paid the collections notice. Some time later, Im cleaning out old stuff and I find the bill and receipts that I paid my balance. I noticed the account# on the receipt is one letter off! I was young back then and didnt think to double check, I just trusted the receptionist applied my payment to the correct account considering I brought the bill in person to pay. Now 5-6 years later I get a collections notice! All because the receptionist didnt apply the payment to the correct account and now I have no one I can reach out to even try to correct this. Amount in dispute: $352.26Initial Complaint
11/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
12/23/2018 Code 3 ER, Rockport *****. Went for infections. I paid my deductible $100. They billed insurance $500. Was paid insurance allowed of $396. Never heard from them again. In 2019 Code 3 ER closed their doors. In 2020 Code 3 ER went into litigation and filed bankruptcy.Then in 2021 and 2022. A collection of $1300 was put into my TransUnion Credit Report. I filed a dispute showing my information. Dispute was in my favor both times.10/19/2023. **************** Ser has reported to Equifax the same bill. Now I have to waste my time disputing something that was already decided in my favor through ************Initial Complaint
11/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Business/medical facility pre maturely reported they were in network with my major provider at the time of service in which they were not and eventually ended up closing the location I received services due to poor and I believed illegal billing practices leading to a high collection bill that was unfairly sent/placed on my credit reportInitial Complaint
02/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This company contacted me on February 16,2023 about "unpaid " bills from 2018 and 2019. When asked where these came from, they stated something about the company closing down due to litigation etc etc. They say they tried to call me but do not have the correct phone number for me . I question the validity of the bills and why they are popping up 4 and 5 years later. And the phone number to call belongs to ***************************** and not Code 3 ER.Initial Complaint
12/03/2022
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
I went to Code 3 ER in ******** on December 15, 2018. They attempted to bill my insurance twice (for far too much) and then did not bill me until December 14, 2019 and promptly sent me to collections. This is a direct violation of the timely billing law in Texas which states they must bill me by the 1st day of the 11th month. I had not done anything about it before now because I didn't know my options but I knew what they were doing was fraudulent. Now I'm being unfairly harassed for years by collections. This should never have gone to collections.Initial Complaint
01/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was involved in a car accident on January 23rd, 2018 and went to Code 3 for check up. I gave them my health insurance, car insurance and car insurance claim number, adjuster name, and telephone number. Filled out tons of paper work and was told they'd contact the car insurance. They never contacted them and instead billed my health insurance after months of fixing the problem myself I received a bill for $299.20 on November 12th, 2019. I paid it in full on their website on December 7th, 2019. I only waited because I had to verify with my car and health insurance that they had been contacted. I received a bill from elevate recoveries LLC on October 11, 2021 stating that Code 3 ER sent me to collections for $1,890 and reported it to ***********************. My credit score has been drastically lowered due to this. I would like my credit score corrected and the bill cleared and account closed.Initial Complaint
01/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I received services from a Code 3 Emergency Center in Rockport TX approximately 2 or three years ago. I never received a bill from this company, until once about a year ago, I received a collections notice. I called that company, and they could not find my bill, saying it had been "pulled back." I then received another collections bill, which I settled in order for it to be considered paid in full. I now am receiving another collections bill, at this point is fraudulent because of the previously settled case. I need help receiving a resolution and to be assured I will not keep being turned into collections for paid bills.Initial Complaint
12/10/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I visited Code 3 ER Carrollton location in 2019. I paid $500 upfront for my services that day. Months went by, no bill. Then when I received one almost a year later, I called them and they said there were additional charges that needed to to be paid. I asked what my $500 went towards and they said deposit and visit fee. Weird but okay. I set up a payment plan with their account representative Rich. My account was paid in full within 3 months. Then I heard nothing else from them. Then all of a sudden I started receiving collection calls about the same bill. I called them and they admitted to have made a mistake and actually sent me a letter noting that they made an adjustment on my account. I still have the letter showing the full payment. Then, a yes later,I started receiving collection calls. I told the 1st collection agency that the bill was paid and sent them letter Code 3 ER sent me. The collection agency assured me that the account was closed. And now today(Dec 10 2021), I see a debt collection on my credit report from Elevate. No calls, no letters, no nothing, for a bill that I paid. I am so infuriated by this, because it has dropped by credit score significantly. Please help clear this up. This business is a scams and corrupt. Just ruining peoples reports for no reason.Initial Complaint
11/17/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
About 3 or 4 years ago I went to Code 3 ER in Carrollton, TX (********************************, TX 75010) which is now Permanently Closed. My wife did the standard thing... paying the Copay and provide Insurance Information (The Standard Process) while I went to a room for a few stitches. Afterward we did a little paperwork and left. Today (11/17/2021) I found out that I was turned into a collection's agency "**********************" for non-payment and it was reported to my credit report. I never once received a bill from anyone. I'm not sure whats going on but this is not right.
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Customer Complaints Summary
13 total complaints in the last 3 years.
4 complaints closed in the last 12 months.