Business ProfileforEchelon Services

Per the company policy, I requested a refund of payment for services untendered. They state that a refund will be provided for cancelation due to no fault of the client within 14-21 business days from written notice. I emailed them on October 3, 2022 to inform them that the courts had ordered a different service to handle my visits. I have sent numerous emails to ********* ***** with echelon services at the email address of [email protected] requesting the refund, and have not received a response as of today, October 20, 2022. I have been overall unimpressed by their service since hiring them per court order last year. The lack of communication from this company is below most expectations, especially that of a family services company. I requested to be CC'ed and forwarded all communication in regard to their services, and was told they could not provide responses from "mom." As the paying client I have a reasonable expectation that I be provided that communication, especially in the events that prevented me from scheduling a visit with my son due to disagreements of mom in violation of court orders. Essentially keeping from me important information I need to submit to court to prove violation of court orders. To update, I finally was able to reach someone via phone, a man named Kevin, who took my information and said he would get with ********* about the refund. I asked him for his email address, which I found to be incorrect, perhaps on purpose, to again send a follow up email after our phone call. I also recorded that phone call with him to ensure i had the email address correct as stated, It wasn't until I sent the recording to ********* that I received a timely response and the refund was issued immediately. Overall I am very unimpressed with this company and their services failed to meet even basic expectations of business.