4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Andrea P
1 star07/28/2024
Not worth ****** a month They play a couple of running games for 45:00 minutes. If it were 2 to 3 days a week it might be worth it. When canceling I was told I needed to pay half ****** is not half of ******Review from Michael A
1 star06/17/2024
Not sure if our experience is generalizable to Kid Strong in general but our local center was a new location which was supposed to open a "few weeks" from us initially signing our child up. Then, a few weeks turned into 4+ months so we decided to cancel our enrollment. After multiple messages and e-mails left by myself and my wife without a return after almost one month we were able to eventually receive confirmation that we were cancelled. Well, the center finally opened and we received a call saying our credit card information wasn't going through (we had cancelled this card). Overall just shady business practices with poor communication and impossible-to-cancel-gym-membership vibes.Review from Trina T
1 star01/27/2024
My child attended KidStrong in *********, **. While the idea of the program is good, my experience was not pleasant. My 3 year old son was yelled at by staff and threatened to be put out of the class in front of parents and other students. As a parent I feel that working with toddlers and young children staff should be better equipped to redirect and guide the students. There were at least ************** the class, there was no structure or organization, more than half the class had difficulty focusing because of the lack of structure. I would not recommend this particular gym to others.Review from Nilufer A.
1 star06/20/2023
Do not bring your kids here!!! Do not do any business with this place especially person in charge her name i Sierra * I wish I could give a 0 star* My kids was going to this place almost 6 months* We had other plans for summer I gave ****** 30 days notice for cancellation* She asked me why and I briefly explained to her **Me and her were agree that was a last month* I paid with card for the last month of payment* And even she said card not saved and we were done* I seen another $188 Payment charged this month which I didnt authotized* My kids not even going there anymore This is not how you do business* Kids Strong may be a big company but not this franchise run by this women * It ashemed!!!!
KidStrong Inc. Response
06/21/2023
Hello Nilufer. I do apologize if this is frustrating. The time stamp of your request was after the billing date of your May payment. In the system when we process the cancellation if it is after the previous billing the policy of our terms of service is applied to every cancellation request. I do apologize for any inconvenience this may have caused. I was under the impression this was understood when we spoke on the phone yesterday and you notified ** that you were going to call your bank instead to get the charges back. Again, we understand the frustration and wish you and the boys the best in the future.
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