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Complaint Details
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Initial Complaint
04/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This business did a free weatherization on the apartment complex that I live in and as they were doing our unit, they stepped on a pipe in the above unit they busted the main sprinkler pipe and flooded my apartment. They ruined most of our belongings and they are not trying to reimburse us for the things we had damaged!! I have pictures and videos. It will not let me upload the videosBusiness response
04/09/2024
This lady is not our customer. She is a tenant of a property which is our customer. As she said, we broke a pipe by accident and flood Water on second and first floor units. We fixed it everything already and offered a compensation to both tenants For the incident. We did an inventory with her signing it. Her belongings were not lost, mostly clothes wet. We offered to laundry everything plus a check for $2000. However, this lady wants to take advantage of our misfortune and shes asking for $16,000. It is more than obvious her real intentions. Our offer is for $2000 which is more than generous considering the previews status of her belongings. We are setting this issue in hands of our attorney. I have a signed inventory and documents with dozens of pictures.
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Contact Information
Frisco, TX 75035-9085
Business hours
Today,8:30 AM - 5:00 PM
MMonday | 8:30 AM - 5:00 AM |
---|---|
TTuesday | 8:30 AM - 5:00 PM |
WWednesday | 8:30 AM - 5:00 PM |
ThThursday | 8:30 AM - 5:00 PM |
FFriday | 8:30 AM - 5:00 PM |
SaSaturday | 8:30 AM - 1:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.