Business ProfileforJ.W. Logistics, LLC

I purchased a product from Wayfair. ******* used this company as a delivery partner to have my sectional delivered & put together by this company complimentary of white glove service. This purchase was made 2/21/2024. The delivery partner finally received the 3 total pieces of my shipment on 3/8/2024. I was emailed that I would receive a call from the delivery partner two days before my delivery date to confirm whether Id be home to receive the delivery & another call 30 minutes prior to drop off. I didnt receive a call however 3/13/2024 Wednesday, I received an email saying that my delivery & white glove service was scheduled for Friday 3/15/2024 between 6am-6am. From that point, I made efforts into contacting the partner as I couldnt reschedule online using the Wayfair website. When I first made contact with the company, by the customer service number given to me **************, the automated message said they were having long wait times, followed by a directory that was for Wayfair customers. From the directory, I was greeted by a voicemail for the delivery company. I left a voicemail and waited for a response. To no avail, I did not receive one. I called the following two days after and was finally able to speak with a representative the morning of 3/15/2024 around 10:00am. I was rescheduled later that day for 2:30pm and 4 hours later. I explained that I work between the hours of 6am and 2:30pm and that I would need time getting from work to home due to traffic. I was told that there is a possibility that the drivers would wait for me. I make it home shortly after 3pm. The delivery never happened and I only received few updates later that night prior to it coming. Ive had 0 successful deliveries or attempts in being able to speak with the company regarding my product. It is now 3/30/2024 and I have not received my product.