Business ProfileforCrest Nissan

I have had many issues with my vehicle (2023 Nissan Sentra). I initially purchased the vehicle and there were scratches on the back rear bumper. At the time, I informed the service department, and they did not provide me options to fully fix the issue. Instead, put touch up paint on my vehicle. There wasn't a body shop referral to fix the scratching in the correct manner. I was apalled then, but I did not make it a big commotion. However, now I had my last oil change on 6/5/24. After the oil change, I discovered there was another scratch on the upper passenger door area. This time the Crest Nissan ****************** was the only place that could have made the damage. It looked like they had painted and buffed the scratch made on there behalf without disclosing damage was done. I called in on 6/10/24 to have it repaired, but the service rep ******** had spoke to did not acknowledge my complaint. Instead, he tried putting me at fault. I do not have reason to falsely accuse the company when in fact I mentioned the previous damage to the vehicle when it was initially purchased. I did email the service managers and told the service rep to have the managers call me. However, no one has attempted to reach out. I do not feel comfortable to bring my car back in without proper repairs. At this point, a complaint is my only option to get complete repairs on both damaged areas. I am looking for substantial repairs to have the paint look how it is supposed to. Also, refund of monthly car payments made on the contract so far since the intial due date of 10/30/2023. I am highly repulsed, and hopefully this complaint can seek the resolution needed. Thank you!