ComplaintsforCrest Nissan

• Initial Complaint

  08/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I would give this place negative stars if I could. I know car dealerships sometimes get a bad wrap but this one blows all others out of the water. I took my car in to be repaired around the middle of July here for a pretty bad accident that took place. I told them that my insurance would not be paying for the rental car and kept calling them for updates almost daily. At one point the service advisor *** said that maybe I should just pay more attention and not hit objects in the road which just made the whole experience far more frustrating. Week after week went by with no substantial updates, wrong parts were ordered l, the work was slow with no updates from Nissan whatsoever unless I constantly bugged them. .. After a few weeks of me calling asking for updates they offered to give me a FREE rental car since the service was taking longer than expected. Weeks and weeks go by of me using their rental car and then I go to get the bill and have been charged over 800 +dollars for this rental and Im unable to pickup my vehicle unless I pay it. The most frustrating part of this is that I called many many times to ensure that this car would be free and in the end they charged me for it. If their calls are recorded this would be in them. This is a sick case of malpractice and *** as well as the dealership should be digested with the way they handled this situation. I am filing a case with the better business bureau as well in the hopes they will be able to help rectify this situation. When I asked for a refund they offered a 300$ Nissan credit to be applied to my account which I will most certainly not be using if it ever meant taking my vehicle within 100 yards of that place. They will poke out your eyes and rob you blindly if you do. This situation has turned me away from ever thinking about purchasing a Nissan again and has me feeling sorry for anyone that does.

  Business response

  09/11/2023

  ***********************, Service Director at Crest Nissan, has spoke with ********************** and arranged a resolution that is fair for both parties. ********************** should be happy with the outcome. Please let me know if there is anything else I can do.

• Initial Complaint

  08/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My wife and I bought a used 2021 Nissan Rogue in April 15, 2023. Vehicle itself is wonderful. The process? Horrible. The day of purchase the vehicle was presented as a Certified pre- owned. Documents were even signed attesting to this. A Carfax report stated it was Certified. An extended mechanical warranty that we purchased was for a certified pre-owned vehicle. We only received one key for it at time of delivery. After a little research and finding a Nissan Certified Pre-owned checklist (from Nissan!!) it indicated that a certified preowned needs to have two keys to meet their standards. After weeks of waiting for phone calls, I met with the preowned manager. Was told that we apparently negotiated to not buy crests certification.(no written confirmation of this of course) Was also told that the checklist isnt required to be signed ( then why even have it out there if only for the reason that the dealers dont have to honor the checklists requirements). Manager offered me the opportunity to buy an extra key at their cost ( still $300 range for something THEY should have provided). All I want is the second key that they should have provided based on the manufacturers checklist

  Customer response

  08/07/2023

  On 8/7/23 I went to this dealer to meet with a mobile locksmith (arranged on 7/31/23). He made a new key for me. The salesman from the original vehicle purchase met with me on the Peking lot and stated that the dealership was covering the cost of the spare key. 
  

  I am satisfied with this outcome. 

  Business response

  08/21/2023

  On August 7th we provided Mr. and *********************** with the 2nd key that was requested. Customer is satisfied

  Business response

  08/22/2023

  On August 7th we provided Mr. and *********************** with the 2nd key that was requested. Customer is satisfied

  Customer response

  08/22/2023

  I have reviewed the business response and accept this resolution. 

  On 8/7/23 I went to this dealer to meet with a mobile locksmith (arranged on 7/31/23). He made a new key for me. The salesman from the original vehicle purchase met with me on the Peking lot and stated that the dealership was covering the cost of the spare key. 
  

  I am satisfied with this outcome. 

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased 2018 Nissan Altima 12/22/21 in which the process was fine and grand. However, upon having the vehicle at least a week I started hearing the brakes squeak I was told it was nothing the lining possibly had water in it from sitting on lot. I gave it a month and the brakes still were squeaking therefore I took it back they ran a test said it was the front brakes needing replacement. Still under warranty I ended up pay about $300 this took place around March 2022. Fast fwd mid year the brakes were still squeaking in which I contacted Crest again and again was constantly told nothing is wrong with them. The brakes still squeaky as of today 7/20/23. Aside from the brakes I had to purchase a new battery for about $300 as well June 2023 which I have a low mileage vehicle and should nothing be terribly wrong within a year of purchase. Now its my AC thats messing up. It has times were it will blow cool then blow hot. I call Crest to seek assistance and the first **** thing out their mouth is about money for repairs. Its too **** hot outside to be riding in a sometimey vehicle. They do NOT try to help nor understand the customers view. I call to see if I can bring my car in due to working and no assistance with drop off they dont offer addl options just say sorry the whole f****** time. I have REGRETTED purchasing this vehicle from Crest Nissan since I left the lot. I am simply wanting to be placed in a new Operating vehicle with no issuesif not then just truly fix my **** car and I wouldnt have to be going to the BBB for my concerns. Ive allowed multiple times for them to get it right and nothing is ever resolved. PLEASE HELP ! I will be reaching out to Crest Nissan corporate also. Looking at the reviews here I definitely regret doing business with those scammers! THEY SOLD ME A LEMON & DONT WANT TO ADMIT IT NOR TAKE OWNERSHIP!

  Business response

  08/04/2023

  Crest Nissan's Service Manager reached out to ****************** and had her bring her Altima in that she bought from ** back in 2021. Crest Nissan diagnosed the Altima for the brake and ** concerns that ****************** had. We determined that there was not issue with the brakes and they were performing as intended by the manufacturer. The ** had an internal failure with the compressor as well as an external freon leak. We quoted ****************** a discounted repair pricing for which she declined the repair. We have done everything we can to assist ******************.

  Business response

  08/04/2023

  Crest Nissan's Service Manager reached out to ****************** and had her bring her Altima in that she bought from ** back in 2021. Crest Nissan diagnosed the Altima for the brake and ** concerns that ****************** had. We determined that there was not issue with the brakes and they were performing as intended by the manufacturer. The ** had an internal failure with the compressor as well as an external freon leak. We quoted ****************** a discounted repair pricing for which she declined the repair. We have done everything we can to assist ******************.

  Customer response

  08/13/2023

  I am rejecting this response because: ***** informed me that they drove my Nissan only down the street to hear the brakes in which they did not hear them and still insist nothing is wrong with them. However when picking up my vehicle and driving off they are still squeaky even til this day they are still squeaky. Upon checking the air issues they advise of the issue and then say it will be $2000 then offer a 25% discount pricing at about $1500. I did decline the repair because I dont just have that kind of money laying around. They did not offer additional options nor payment arrangements NOTHING! So I inquired about a lease transfer. I was contacted by **** in Sales which I advise him I would come in to discuss, he TEXTED me about 15mins after to say due to the value of my car and the balance it would be negative equity. Then goes to say that I would need a lot of money down and co-signer. So I said but if the issue has been ongoing why would I need that..he then said well its up to Service Mgr. But the kicker is how would you possibly know I need money down or co-signer if no credit was ran nor authorized to be ran. All in all they are still not trying to take ownership of the ***** they sold me. All they care about is MONEY to be honest! I am sick of this car its not right to drive around with hit or miss air and squeaky brakes. Its EMBARRASSING AS FUCK! They feel they did something to cover the bashing but CREAT NISSAN DIDNT DO S*** TO SATIFY ME (the customer). So now I am basically stuck with a squeaky as car, no air until I have the money to repair. No telling what else will breakdown before then. Sorry a** dealership! I will take this matter as far as I need to, in order to be heard and understood as a customer and not just f****** sale! 

• Initial Complaint

  07/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently had the misfortune of visiting Crest Nissan to purchase my Armada Platinum 2023, and I can't emphasize enough how thoroughly disappointed and angered I am by their unscrupulous tactics and blatant attempts to deceive me. Despite my explicit requests for a specific model and budget which was a 4X4 Armada Platinum, they shamelessly tried to sell me on an inventory vehicle, claiming it was a 4WD and an amazing deal. IT WAS ONLY LATER THAT I REALIZED THAT IT WAS 2WD. Thats when things went south for me. To my dismay, I eventually succumbed to their high-pressure tactics and made the purchase, only to discover later that I had been blatantly scammed. The car I received was in appalling condition, far from the pristine condition promised during the sales pitch. It had numerous hidden defects and required extensive repairs, turning what should have been a joyous occasion into a financial and emotional burden. This included a couple of dents due to Hail which wasn't visible on the sales day but something I only found this week. Of course I can't do anything now as I signed all Hidden T&C which might have included this inspection clause on my end. But really, a brand as big as this should not be duping the customers.. To make matters worse, when I attempted to address these issues with the dealership's management, they displayed an astonishing lack of accountability and disregard for my concerns. They brushed off my complaints, offering no solution or compensation for the substandard service and the deceptive practices of their sales staff. I got in touch with the New Car Sales Director, and instead of addressing any of my concerns he asked me "Boss, Why on earth in ***** do you need a 4WD? ". I didn't expect this and honestly they have no right to know why I want a 4WD vs No wheel !Then upon checking multiple times, the Car Sales director steps out and guess what, he completely forgot why he called me for ! What a scam.

  Business response

  07/11/2023

  Although ******************** intent may have been to purchase a 4WD Armada, he never informed anyone at Crest Nissan that he wanted 4WD. I personally investigated these claims, dating back to May 9, 2023 when **************** first inquired about trading his 2015 ***** Accord. I listened to every phone conversation between the salesperson and ****************, as well as the phone conversations between the sales managers and ****************. I also went back through every web inquiry and email correspondence with ****************, along with all of the documents in the sales file indicating the vehicle of interest. I interviewed the sales person, the sales managers and the finance manager that completed the paperwork for ****************, and there was never any mention of **************** requesting a 4WD vehicle. **************** purchased the 2WD Armada from Crest Nissan on May 27, 2023, after 18 days of deliberation without ever mentioning that his intent was to purchase a 4WD Armada. **************** brought the remaining down payment owed to the dealership on May 30, 2023, 3 days after consummating the purchase. On June 3, 2023, **************** started with the accusations that we lied to him and told him that the vehicle was 4WD. After a thorough investigation of these accusations, I have found these accusations to be untrue and unfounded. We offered to work with **************** to trade him out of the 2WD Armada and in to a 4WD Armada, but he insisted that we should give him the 4WD for the same price as what he paid for the 2WD. Unfortunately, we were unable to appease ***************** 

  I am happy to discuss this matter further if **************** has information surrounding this situation that I am not aware of. We pride ourselves in doing good business and doing the right thing, but we cannot read minds. I don't doubt that **************** intended to purchase a 4WD Armada from Crest Nissan, but he neglected to let anyone at Crest Nissan know these intentions. 

• Initial Complaint

  05/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 5/6/2023, I purchased a 2020 "Certified Preowned" Nissan Pathfinder from Crest Nissan in ***** for my son in college at Penn State. I had the vehicle professionally transported to ** to reach my son. My son received the vehicle on 5/9 and began drove it on 5/9-5/13. On 5/14/2023, the vehicle was no longer operational. The car repeatedly stalls when idle and the transmission was jerky and did not switch between gears when gaining speed. The check engine light is on. I contacted Crest asking why would a car I recently purchased have drivetrain issues already, especially if it is certified preowned. I spoke to their Preowned Vehicle sales manager, *****, and he accused my son of not driving the vehicle properly. Since the vehicle is in ************, I will need to take it to another dealership with no history of the vehicle or my situation. I had to rent a car for my son at a cost of $800 a week. Crest Nissan has not returned any of my calls seeking assistance communicating to the the ************ based Nissan dealership.

  Business response

  05/31/2023

  Crest Nissan communicated with ******* Nissan in ************ to assist with getting **************** Pathfinder diagnosed and repaired. I spoke with ************ and explained that the issue was fixed with a software update done to the Engine Control Unit. This was not a known issue and would have been impossible for Crest Nissan to have anticipated this happening. The software update was done under Nissan's Manufacturer's Warranty. Crest Nissan declined paying **************** rental car charges during the repair as this would have been something covered by Nissan North America during the Warranty Repair, but **************** son was not of age to rent a vehicle from the local Nissan Dealer. Crest Nissan has done everything they can do to assist ************ with this situation.

• Initial Complaint

  04/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 12/23/22 I purchased a car for my daughter at Crest Nissan. The purchase was for around 35K Nissan Rogue Platinum. The issue is that we were told the vehicle would come 2 ***'s and we were issue one *** the day we left with the car. My daughter has been pursuing the second *** for months--it is now April 2023. Over and over again my daughter and I were told that the *** was not available to check back in a few a weeks. We called continually and spoke with several of the service staff who said they did not have one available. Now the service department is saying that if we want a second *** we have to purchase one and they are all on back order. I should not have to pay for a *** that was part of the original car purchase. The service department is unorganized and very unprofessional in how they are handling this matter. The sales person who sold ** the car has washed his hands of ** and the situation. I'm not asking for a free *** just the *** I paid for as part of the car purchase. I write this in hopes that someone can help resolve this issue at Crest Nissan. I have a VIN# and contract as supporting proof of my purchase.

  Business response

  05/05/2023

  2nd Key has been cut and programmed to customer's vehicle. Issue has been resolved.

• Initial Complaint

  04/14/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On December 8, 2022, I purchased a 2018 Kia ******** from Crest Nissan within or less than my car at first lost all oil. I had to personally have oil put in my car. I called the dealership and got no resolution. Within a few days my oil light came on indicating it was low on oil. My mom and me called the dealership about the issue but was blown off. The Next day my mother went to the dealership in hopes to speak with the general manager instead she was told to have a seat, someone would assist her. A few minutes later the used car manager came and asked what was the issue. It was explained to him that we just purchased the vehicle in December and was having issue with oil leakage. He was given all pertinent information and stated he would be right back. My mom waited over 30 minutes for him which he did not return or any other person. On Monday, April 10, 2023 my mom took my car to Crest Nissan because the oil light was on. When she arrived at service, a team lead came out, the previous incidents were explained, he offered to check the oil but because it have been an ongoing issue he suggested taking it to a Kia *********** Once he checked the oil, the dip stick was dry indicating no oil. The team lead put enough oil in my car to get it to the Kia *********** My mom immediately took my car to the Kia *********** While at the dealership, service technician asked if I had a warranty, my mom gave him the *** Warranty, when he called to verify coverage, the powertrain and motor was not covered. He found another warranty under the previous owner but could not use it. He escorted my mother outside and explained to her that basically I need a new motor, that the model and year we known to have these issues and a class action lawsuit had been filed and won by previous owners for the same issues Im currently having. The technician explained to my mom that the only way *** would replace the motor/engine if the car started to knock, which he agreed wasnt safe.

  Business response

  04/24/2023

  We assisted ******************** in trading out of the Kia ******** that she has had issues with and in to a brand new Nissan Sentra. 

  Customer response

  04/25/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  03/30/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On March 18 2023 I purchased a 2018 ********** Passat with an initial sale price of $17,374 I was not provided a copy of sales contract till March 22 2023 via email by ***************************** The total amount financed by the lienholder EECU for $24,810 at ****% interest is the bases for my complaint Specifically the plans and services included by finance officer ************************* prior to signing It did not occur to me at the time to ask if the care maintenance, mechanical protection plan and *** were included prior to signing At no time during signing was I offered the above mentioned products because they were already included in the financing without my consent The cost of the above mentioned products cost $6,810 When I tried to have the above mentioned products cancelled I was told I could only cancel the care maintenance plan and the *** totaling $2250 , not the mechanical protection plan costing me an additional $4560 I was in fact able to contact MMP directly and submitted a cancellation request on March 27 2023 receiving confirmation at 1:39pm the same day I spoke to MPP customer service representative ******* who stated it would take up to 8 weeks for the lienholder EECU to receive the refunded amount of $4560 I would like Crest Nissan of Frisco General Manager ***************************** be made aware of my complaint describing the deceptive business practices taking place at Crest Nissan with or without his knowledge It took almost a week March 25 2023 for ********************* the salesman at Crest Nissan to inform me that my vehicle was ready I endured several days of unreturned phone calls in an attempt to resolve the issue related to my complaint, only to have a partial amount (Gap and care maintenance) of the added costs cancelled For the rest.as I stated above, I took care of directly with MPP by phone

  Business response

  04/05/2023

  Thank you for bringing this situation to my attention and I apologize for the experience that you had here at Crest Nissan. I will be looking in to this series of events to figure out what happened so that I can prevent this happening to any customers moving forward. If there is anything I can do to assist of if you would like to speak with me directly, you can reach me at ************. 

  Otherwise, we will comply with your request that Crest Nissan does not contact you.

  *************************

  General Manager

  Customer response

  04/08/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  03/08/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 3/2/23 my dad who is 81 years old with pre dementia was at the dealership by himself dealing with the salesman *****. He wanted to buy a used 2012 **** F350 diesel truck on the used car lot. Red flag #1 is "can an 81 year old drive that huge truck"? No! My dad did not have enough $ so wrote one check for $45,000 and said he'd come back with the extra $ on Monday. When I found out about we called and let them know that he could not buy the truck and not to cash the check. The sales then then encouraged him to continue to buy it and that they'd reduce the price of the truck. Keep in mind my dad was supposed to go up there with more $ to finalize the deal so you would think that no money would be cashed until all the $ was in-hand. He also left a voicemail asking not to cash the check. On Tuesday 3/7/23 they cashed the check and drained his checking account and know his medication delivery is bouncing! I talked with someone early this morning 3/8/23 and told them the situation and he said a manager would get back to me. At 11:00 still no return phone call so I called them back. I spoke to ***** and the only notes in the computer is that the daughter called this morning and wants to buy the truck for her dad!!!! Like WHAT?!?!?! We dont have the vehicle in our possession, it's not completely paid for, we said we did not want the truck yet the check has been cashed! We need it refunded asap before further action will be taken. Beware as this place will take advantage of the elderly!

  Customer response

  03/08/2023

  Update: We were able to meet with ***********************, pre owned director and I can not speak highly enough of his professionalism! He was willing to look into the situation, sit down with us and discuss the steps to resolve the issue. We left feeling very reassured and pleased with the outcome! Thank you ****!

  Customer response

  03/13/2023

  rom: ********************* (mailto:***********************)
  Sent: Wednesday, March 8, 2023 5:35 PM
  To: Info <************************************>
  Subject: Your complaint case number is 5ad2d62e-****-11ed-9fd2-0e63a05a1194.
  
  Re: complaint case number is 5ad2d62e-****-11ed-9fd2-0e63a05a1194.
  
  After going up to the dealership and dealing with a very professional sales director , the issue has been resolved. Is there a way to respond back to my complaint and give the sakes director a good review or get the complaint taken off?
  
  *********************

• Initial Complaint

  01/31/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a 2020 Nissan Pathfinder from this dealership on 3/1/2022. I also purchased the PLATINUM EXTENDED WARRANTY for 84 mths unlimited miles plan and a Maintenance Agreement, plus GAP Insurance. It had ****** miles when I got it. Upon leaving I specifically asked about oil changes (because I've never had a vehicle that uses synthetic oils) and was told to follow the preventative maintenance (****) sticker on the vehicle. It says NEXT PM ****** Miles. My daughter took the vehicle into my local Nissan Dealership ***************** Arlington on 1/19/2023 @ 12pm and was told 1) that I had No Warranty and 2) there's build-up in the oil so they won't touch it and I need to take it back where it was purchased from. NO WORK WAS DONE. So that same day that's what we did, Lead Tech. ****** took the vehicle in and **** the Finance Director sent paperwork over to charge the ************ change to finance then we sat in his office and he printed out the paperwork that shows that My Warranty is in INFORCE. About an hour goes by and ****** comes back in and says they CAN'T AND WON'T do the oil change because it has build-up in it and if they do it now it will lead to engine problems and VOID MY WARRANTY. So we go talk to the Service Manager and get the same story... When we ask for the **'s info we get told "I don't know" and laughed at. So we ask for the record's on the vehicle and get told that we can't F****** have them, so I ask for the ** again and I get told I won't be getting any of that F****** information so I left his office and went back to the receptionist who stated that my Daughter looked very upset and asked if she could help with anything and she gave us the main number so we could call back the next day when MAYBE, PROBABLY the ** would be in. Then another Sales Agent came and said the ONLY OPTION is to Trade-In and start over, we tried telling him the issue he walked to the truck looked at the **** sticker laughed said that's a F******* **** and walked away, I've...

  Business response

  02/06/2023

  ******** purchased 3/1/22 and has not performed an oil change since purchase, approx.. 18k miles. ******** engine is smoking, due to sludge, and wanted us to do an oil change. We of course declined and customer took to ***************** ********************** and they told customer the same exact information and declined performing oil change as well. The accusations of employees cursing at the customer are completely untrue and unfounded.

  Customer response

  02/07/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I don't even really know where to start. The vehicle was taken to ***************** FIRST NOT CREST NISSAN and HAS NEVER SMOKED A DAY SINCE WE PURCHASED IT OR SINCE LEAVING EITHER DEALERSHIPS.
  
  I made an appointment with ***************** Nissan of Arlington on 1/19/2023 @12 for an oil change only, first they told me they couldn't find the warranty, then they said they could just call the warranty in so they took the vehicle to the service area and then the Service ************** Manager wanted to show me what was going on with the oil so I went back to see this and the Service Manager asked when and where the vehicle was purchased and when I answered he said " I SHOULD TAKE IT BACK TO THEM BECAUSE IT SHOULDN'T HAVE THIS KIND OF BUILD-** IN THIS AMOUNT OF MILEAGE"
  They put the oil cap back on the vehicle brought it back out and to me and THAT'S when I processed to take it to CREST NISSAN OF FRISCO.
  Before arrival at Crest Nissan I had called ahead and spoken with ****** the Service Tech and he pulled up the warranty and said "when we arrive pull in and let him know we are there and he would take care of the vehicle" so that's EXACTLY WHAT WE DID. We also was wondering why ***************** couldn't "find" the Warranties that where purchased with this vehicle so we where taken to the *************************** (*************************) who showed us that the Warranties are in place and printed us out the paperwork to show the Warranties are in place just in case I ever have this issue again and he even printed out the oil change to be charged to finance (for all the inconvenience) *************************** the Service Tech then took the vehicle back and after about an hour came back to the lobby and let us know that they wouldn't be doing the oil change because it has build-** in it. When we start questioning why they can't clean the oil out all we are told is that it would cause problems with the engine and would VOID ALL THE WARRANTIES. So I then called my brother who has been a Service Tech for 15yrs for a Major Car manufacturer because I was wondering about what I was being told and he was on speaker and he was also asking ****** questions about what was going on with the oil. My 16yr old daughter was also on site with us this day.
  Going back to when we purchased the vehicle we asked when do oil changes need to be done (because we've never had a vehicle with synthetic oils) WE WHERE TOLD ****** MILES AND THAT THERE'S A PREVENTATIVE MAINTENANCE STICKER ON THE VEHICLE which there is and it even says NEXT P.M. ****** Miles.
  When we pointed this out we got told that nobody should have told us that and that's wrong. ****** was then asked if all of this is going on with the oil, WHY DIDN'T THE OIL INDICATOR LIGHT EVER COME ON IN THE VEHICLE, SINCE ITS BEEN CERTIFIED PRE-OWNED? That means it was supposed to be inspected and cleaned and the oil changed an CLEAN. BUT THE LIGHT NEVER CAME ON (still hasn't) BECAUSE THEY FAILED TO RESET IT UPON THE CERTIFICATION ACCORDING TO ****** who then got in the vehicle to check it and said "yeah, it didn't come on because it's not set". *** then said we could speak with the Service Manager if we wanted and so we said YES, We would like that. We went back to the lobby and waited while they got the Service Manager then we were taken to his office all while my brother is still on the speaker phone and the Manager says "tell me why you think this is the Dealerships problem" so we let him know the problem, told him about the preventative maintenance sticker and he LAUGHED!!AND SAID " EVERYONE KNOWS THAT OILS DON'T LAST THAT LONG" To which I said No, apparently everyone doesn't KNOW THAT because that's what we were told and that's what the sticker on the vehicle says and I'm not even at ****** miles. *** the Manager CHUCKLED and says well that's just not the Dealerships problem and WE ARE NOT GOING TO DO THE ************ CHANGE. So my brother asked him why the Oil Indicator Light was NEVER RESET during the Pre-Owned Certification process and the Manager said he didn't know but it's not a safety issue anyway so why would that be such a big deal. My brother then replied that it is a really big deal and if it had been RESET LIKE IT SHOULD HAVE BEEN DONE DURING THE CERTIFICATION PROCESS it would have ALERTED US to a problem way, way sooner or maybe the reason it was never reset was because the vehicle ALREADY HAD AN EXISTING PROBLEM THAT THE DEALERSHIP DIDN'T WANT TO DISCLOSE. The Manager got very upset at this point and said this wasn't their problem and they would not fix it. So I then asked to see the service records on the vehicle and he said he could not do that. So I then asked to speak with the ** and was PROMPTLY TOLD HE WASN'T AVAILABLE, so I asked when he would be available and I was told "I don't know" so I ask who would know this information and I got told that "Nobody has that information because Nobody knows the **'s schedule" so I said so if this Dealership had a problem Nobody can get ahold of the ** and The Manager said "I DON'T KNOW" I then said ok I'm getting know where here gathered my papers and turned to go back inside the main part of the dealership then the Service Manager came out behind me and YELLED "YOU'RE NOT GETTING THE ******* SERVICE RECORDS AND YOU'RE NOT GETTING THE ******* **'S INFORMATION!!!
  My brother who was still on the speaker phone said was that the Service Manager that just said that to you? *** I said YES IT CERTAINLY WAS!! My Father and Daughter where also right there beside me, and I'm positive this dealership has cameras maybe even audio?? We continued to walk into the lobby area straight to the Receptionist area and she said "you physically look very upset, is there anything I can help you with"? So I told her what had just taken place and that all at this point I needed was the information for the ** of the dealership and she said that he was out at Auto Auction that particular day but would Maybe, Probably be back the following day and gave me his name ************************* and the phone number to the dealership and I would be connected from there. ******************************** then came over and introduced herself and asked if there's anything she can do please let her know and then what we believe was a Sales Rep. ***** **** came to the receptionist area and TOLD US THE ONLY OPTION THAT WE HAD IS TO TRADE THIS VEHICLE IN,and he took us to a sales desk to talk about our "options" We let him know that we didn't want to Trade-In we wanted this problem fixed and the Warranties that were bought upheld. He said well are we going to continue to speak with this guy on the phone or what (referring to my brother) We told him YES that he would continue to be involved in the conversation, and he seemed to not like that. So we referred back to the sticker and the Rep said he didn't know what sticker I was talking about and asked if I could show him so My daughter and I (and I had my brother on the phone)took him to the vehicle, opened the door and showed him the sticker and he LAUGHED AND SAID THAT'S A ******* JOKE, RIGHT! LAUGHED AGAIN then he slammed the door and I said It's not a Joke to us that's what we were told to follow the preventative maintenance sticker on the vehicle and he walked away and went in his office and never came back out and ******* did anyone else AND ONCE AGAIN MY BROTHER WHO WAS ONE THE SPEAKER PHONE SAID "WAS THAT AN EMPLOYEE SPEAKING TO YOU THAT WAY AGAIN!? *** I told him YES IT WAS!! So we went home and we called back the next morning trying to talk with the ** and was told Yes, he's was in his office with 2 other Managers discussing what had happened the day before and he would call us back that was at 9am, we called back at 11:30am because we had heard from nobody yet. The receptionist was shocked that we had no been contacted yet and tried putting us through to ***** but the phone just rang and went back to her so she took the message AGAIN! We called again at 12:30pm and the calls at that point where forwarded after 2 rings from *****'s Office to another Office then another Office then another Office where The Top Sales Agent ***** answered and we spoke about the problem he said it's not their problem and they wouldn't fix it. So we asked if ***** was available and ***** said YES, ***** WOULD BE AVAILABLE ALL DAY! We then said ok, we would be coming in right now to sit down and speak with him about all of this, ***** then said he would let ***** know. We drove all the way out there and got met by ***** and **** (NOT *****, NEVER *****) then ***** left we sat with **** and he said "I'm going to be honest with you here I'm bottom of the barrel I'm just here to get you out of your vehicle and into another one". He then said that he had been told a little bit about our SITUATION and spoke with my brother who I again had on the speaker phone and reassured my brother that "HE'S GOING TO DO MY FATHER RIGHT".
  There's A LOT MORE including being told to commit insurance fraud but I'm out of room to
  See Attachment/File: ********************************

  Business response

  02/16/2023

  As previously responded, accusations are untrue. Crest Nissan is still willing to perform engine replacement, at customers expense, but claim no responsibility for customers lack of maintenance.
  

  Customer response

  03/03/2023

  I have taken this matter to Nissan Consumer Affairs because I'm getting know where here.
  I just want other customers to be aware of Crest Nissan and how they do business. I truly wish I would have read their reviews before doing business with them, because I would have chosen to do business elsewhere. Thier reviews are horrific and this seems to be something that they do a lot to their customers, and get away with.
  They know they are in the wrong but they will never admit to it!
  The way they treat people is despicable, and for them it's all about the all mighty dollar.
  I mean is it really so hard to admit to the way we where treated and spoken too and apologize for it.
  I want to know that my warranty that I purchased is being upheld, and I want an apology from the people who spoke with us in that manner, and I want the ** to come out Face-to-face and apologize for dodging us also.
  

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