ComplaintsforCrest Nissan

• Initial Complaint

  04/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of purchase 3/10/2022 On March 10, 2022 we visited Crest Nissan to purchase a 2016 GMC canyon. Window price was $26,800. We were told that we had to pay $995 for LoJack. We stated that we did not want the LoJack a few times however we were told that we had to purchase it because it was already installed. We were also told that the truck had tinted windows wheel locks nitrogen filled tires and door protectant and we were charged $1,995 for those items however I have documentation that Windows have no tint on them. There aren't any wheel locks on the truck and there isn't nitrogen in the tires. I didn't receive any info or documentation on any of these items either. The night we purchased the truck we went to the restaurant down the street and on our way there the check engine light came on. We contacted Crest Nissan immediately and they told us to bring the truck back in the morning so we rented a hotel room for the night. We went back and the service department said that either the def filter or the def sensor was needing replaced. Crest Nissan said that if we take it to our local dealer they will pay for the repair and diagnostics. We took the truck back to pampa and scheduled an appointment with country Chevrolet. When they tried to plug their machine into the OBD Port it wouldn't connect to the truck. They removed the LoJack and reinstalled the original OBD Port back into the spot. Now the truck runs fine. Dealer stated that lojacks are known to cause problems. So we want the $999 for the cost of the LoJack that we were charged. Also the $145 for the repair bill. I have attempted to resolve this issue with Crest Nissan to no avail. Total refund requested for the tint window locks nitrogen and door protectant $1,995 for the LoJack $999 for the repair Bill $145 and the hotel cost of $70.97 totaling $3,209.97.

  Business response

  05/19/2022

  Business Response /* (1000, 5, 2022/04/18) */ Crest Nissan regrets that our customer was not satisfied with their purchase. Refunds have been processed in accordance with our customer's request.

• Initial Complaint

  04/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a 2019 Nissan kicks from Crest Nissan. After reviewing my contract agreement I found some information that were falsified. My odometer reading statement and other documents says I purchased the vehicle at 20,474 which is incorrect. The vehicle had 41,775 when I bought it. My husband and I had our kids with us on Saturday night and we wasn't able to thoroughly read our documents before leaving the dealership but we got a chance to read them today. Charles (finance manager) constantly ripped up the contracts while signing documents in his office. I noticed I was missing pages from my contract as well. There is absolutely no way we should be paying $642/mo for a 2019 vehicle. The payment showed $550 in the system when I looked at his computer and afterwards I seen the price jump to $674 then he said I can take off $13? I also was charged almost $4,000 for added dealer accessories and that played apart in my monthly payment. I felt very pressured (as I stated to Charles) because I was explaining to him that I shouldn't be charged any other fees other than tax, title & document fees. I feel very bad for other customers who doesn't read their contracts because customers should not have to go through this being messed over. This is considered fraud being that the odometer reading says one thing but the service agreement says another. I felt like I was taken advantage of because our kids were with us and knowing that they were a little irritated from sitting in one spot. The service agreement says the warranty is voided when its discrepancy. I also asked if there is a refund policy in case we were unhappy with the vehicle and I was told by Joshua (our salesman) that Crest doesn't have a return/refund policy. I would like to get all of these dealer added accessories and $600 care maintenance that were obtained through deceptive sales tactics reimbursed since the fine print on some of these contract's state that these costs are not mandatory for purchase.

  Business response

  05/18/2022

  Business Response /* (1000, 5, 2022/04/18) */ Crest Nissan regrets that our customer was not satisfied with their purchase. Per the customer's request, Crest Nissan has accepted the return of the vehicle and the contract has been voided.

• Initial Complaint

  12/31/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I dropped my car off on 11/9 and it was diagnosed with "replace both rear tail lamp assemblies due to internal high resistance" that "requires immediate attention." On 11/13, I picked up my car, and the facility failed to do a test drive with me. I left at 12:15pm. After a few minutes, my car started jumping and the drive was bumpy. I called the center at 12:19pm and complained about the situation. I planned to drop off my car the next week and they then said it was a transmission issue. As you can see, I entered the center with a tail light issue and my car left with a transmission issue, which was not mentioned as part of the "requires immediate attention" concerns in the initial report. The car is a 2015 model so of course it might have many problems, however the car was not in my possession when the transmission became messed up. After contacting Nissan North America, they found out that my car's transmission replacement was covered under the Product Plan called the Limited Warranty, which Crest Nissan Service failed to tell me. They did not even bother to check whether my vehicle met that warranty. Instead, they expected me to be financially responsible to fix the transmission. After the replacement was done and right after picking up my vehicle, it starting making a noise. I let the center know and they told me that I needed to fix many issues with the car that were a part of the initial concerns report. Note that **** (service advisor) told me that all these issues did not need to be fixed urgently. Further, these issues were not even a problem before I initially dropped off my car at the center. I also figured out that they even put damaged tires on my car. The team was very uncooperative, disrespectful, and added further issues to my car. I want and deserve to be refunded the total of $588 that I initially paid for the tail lamp issue. Paying this was worthless because it just gave my car more problems. My car isn't safe to drive right now.

  Business response

  03/10/2022

  Business Response /* (1000, 5, 2022/01/14) */ Crest Nissan is sorry that Ms. ****** is unhappy with her experience. The inspections and repairs were performed by Nissan Certified Technicians. Copies of the inspection reports and repair orders have been provided to Ms. ******. Consumer Response /* (3000, 7, 2022/01/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response because they should have fixed my car correctly in the first place. Their "sorry" does not make up for all of the stress and time lost due to their negligence and poor service. I asked for a refund, not an apology. It seems to be a trend for Crest Nissan to not take care of things correctly the first time, so hopefully I will end up getting my refund after my response. This kind of business should not exist. They lure in customers and trap them with their poor service. Business Response /* (4000, 12, 2022/02/18) */ Crest Nissan is sorry that our customer is unhappy with her experience and reached out, but was asked by Ms. ****** to not contact her again. All documentation has been provided to Ms. ******. Consumer Response /* (4200, 14, 2022/02/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are lying. The person named ***** was going to talk to me but I declined because in our previous phone call, he had rudely hung up on me. Upon refusing a phone conversation, I asked instead for an email conversation. I did not ask for "no contact " The General Manager, *****, also hung up on me twice. The people in these positions are violating their roles because of how unprofessionally and rudely they talk with their female and minoritized customers. I want a refund for the initial diagnoses amount of $588. I will never go back to this center and I will discourage everyone I know from ever getting your service as well.

• Initial Complaint

  12/29/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I sold my car to Nissan of Plano on September 28th to Brandon. It is now December 29th and I still have yet to receive any money that I'm owed. I have contacted the dealership multiple times over the past few months. I have called them, despite that I live abroad and get charged for international calls. I have emailed customer service and the general manager, and I have contacted them on their online chat system. Someone has only reached out to me once on November 30th via voicemail to let me know that my car has been paid off and they have the check ready to send out to me and they just needed to verify my address. I then called back and asked for Jeff, the person who had called me. I was told they were unavailable and would reach out to me as soon as possible. They never did. I called back two more times over the past 3 weeks and I have reached out twice via the online chat system. I still haven't been able to verify that the check was sent to the correct address. I have given them the correct address multiple times. I'm not sure why I still have yet to receive it. They are more than aware of the fact I moved abroad and it seems they are using that as a reason to avoid sending me my money.

  Business response

  02/17/2022

  Business Response /* (1000, 7, 2022/01/14) */ We are sorry that Mr. ********* experienced issues with the sale of his vehicle to Crest Nissan. We have been in touch with Mr. ********* to resolve the mailing address issues and confirmed the check for his vehicle has now cleared our bank.

• Initial Complaint

  12/24/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my car for oil change, put up license plate and tire rotation on 12/24/2021. My car was perfectly fine before but when i received it back from servicing, the steering wheel was crooked ( when I leave my steering wheel in the center, the car would go to the left ). I returned to dealership servicing department immediately, the servicing manager and rep said it must have been crooked before. I know for a fact it was perfectly fine before bringing it in ( I just bought this car form this dealership back in August 2021 - so only 4 months and no accident). They offer me an alignment discount rate at $99 but why should I pay anything when you dealership mess up my car in the first place

  Business response

  02/23/2022

  Business Response /* (1000, 9, 2022/01/24) */ We are sorry that our customer has concerns about the service work performed at our dealership. The nature of the maintenance performed in no way involved the steering column. When customer contacted Crest Nissan, a wheel alignment was recommended but declined.

• Initial Complaint

  12/16/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On November 20, 2021, I purchased a Nissan Sentra SR with "Premium Package". Vehicle was advertised online for $26,215 plus taxes and fees. The salesman stated that the warranties and fees described below were mandatory for the purchase of the vehicle even though the fine print on some of the contract's state otherwise. -$499 MPP5000 Theft Limited Warranty Lojack Services -$499 Kahu Connected -$186 Zactek Ultimate -$111 Zactek Interior -$1,500 Market adjustment -$1,995 window tint, door protection with lock, and nitro (Dealer add-ons were not shown in the first vehicle purchase disclosure form, they were later added in small lettering in the last form without being disclosed to me.) After being charged approximately $38,000 I returned to the dealership and spoke with the Finance Director, who removed the GAP insurance and some other charges, but stated that if I removed the warranties that are described below my financing rate would have to be renegotiated at a higher rate. -$1,140 MPP Maintenance Warranty -$2,220 MPP Service Contract I was also denied financing through my bank for which I had a pre-approval letter. I had to get a loan approved through a dealer partner bank which has a loan financing charge instead of an interest rate. This charge is described below. -$1,351.95 Financing Charge (Was told by the financing staff that it was a 1.99% interest rate. The interest rate can be avoided by paying the loan early. Instead, the financing charge cannot be avoided even if I pay off the loan early) In all, a vehicle that was supposed to cost around 28,000 with taxes and fees as advertised ended up costing $34,676.05. I would like to get most of these charges and warranties that were obtained through deceptive sales tactics reimbursed since the fine print on some of these contract's state that these costs are not mandatory for the purchase of the vehicle.

  Business response

  03/04/2022

  Business Response /* (1000, 9, 2022/01/14) */ Crest Nissan is sorry our customer is not happy with this transaction. We have reached out to Mr. ******* and he has submitted cancellation requests for all cancellable products. Consumer Response /* (3000, 11, 2022/01/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have cancelled the MPP service contract on my own after I was told it was a requirement for keeping the financing rate. However the main disagreements have not been resolved including the $499 Theft Limited Warranty and the $499 Lojack Service which the dealer staff keep stating it is mandatory, even when the contract states otherwise. There is also a $1,351.95 financing charge which cannot be removed even if I pay the car early which I was not told about even when I had already obtained preapproval with a better term through my bank. There is also a charge of $186 and $111 for Zactek paint and interior protection which were not mandatory but was mislead into believing they were, even when the small print on the contractvstates otherwise.There is also a charge of $1,995 for window tint, door protection and nitro filled tires which did not appear on the initial vehicle cost disclosure and were later added in the final disclosure. Even after cancelling part of the conttacts that I was misled to sign the price of the vehicle is still $31,316.05 with taxes and fees, which is still over the advertised price of $26,215 plus taxes and fees. I was recently called by the dealer finance director ,Enis Gjinolli, who offered me free oil change at their dealer but I declined due to it not being of similar or equal value and due to the distance from their dealer to my home. He stated that the remaining contract terms like the Lojack and Kahu protection were mandatory for the purchase of the vehicle, I read to him the contract terms which state otherwise. He then agreed to speak to the manager and I would get a call to try to solve the situation. To this date, January 19, 2022 I have yet to receive such call. I expect to be reimbursed for part of these contracts which were obtained by misleading, I have tried to solve this situation in a good manner and would like to speak to the manager and hopefully come to an agreement or resolution. Business Response /* (4000, 13, 2022/01/28) */ Mr. ******* has spoken with two Crest Nissan Managers after his initial complaint. Per Mr. *******'s request in his updated response, a Director has reached out to him several times this week and has left a message, but to date we have not heard back from him. Mr. ******* can reach Jeff Stogner at XXX-XXX-XXXX for further assistance. Consumer Response /* (4200, 15, 2022/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) On January 26,2022 I received a call from a private number, but was unable to answer at the time. The person left a voice message in which he instructed to call back to XXX-XXX-XXXX. I returned the call to the number provided which was the dealer's main phone line. After speaking with the dealer phone operator I was told that they did not have anyone with that name in their directory. I was then transferrered to the finance department but no one was available at the time. I will attempt to contact Mr. Stogner with the updated phone number that was provided on the BBB Business Response.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩