ComplaintsforJamba
Restaurant Management
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Complaint Details
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Initial Complaint
05/28/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Dear Jamba Juice Customer Service,I am writing to bring to your attention an overcharge issue I encountered at your *********, ******** store, located in the food court area of the mall, on May 23rd, 2024. During my recent visit, I purchased one five fruit frenzy, and I noticed that I was overcharged by $15 on my total bill. $10 was successful to be refund and the other $5 were not. The receipt indicates a total of $25, whereas the correct total should have been around $10. This discrepancy of $15, of which $5 is remaining, is concerning and needs to be addressed promptly.I request that you review the transaction and issue a refund for the overcharged amount. I value the quality of your products and the service I usually receive at Jamba Juice. I hope this matter can be resolved quickly and efficiently. Please confirm receipt of this complaint and provide an estimated timeline for the refund. You can reach me at ************ or ********************** if you need any further information.Thank you for your prompt attention to this matter.Sincerely,********************* ********Initial Complaint
01/07/2023
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
May 8, 2022 Order *********** Gift Card 50.00 I received an electronic Jamba gift card for Mother's day last year. I lost the digital card (accidently erased it). I informed the company. They said my son needed to contact them. My son is very busy with his work. Instead, he just bought me another card. I am entitled to the balance of the digital card. I have his receipt of payment and I have the faded receipt from when I used the digital card once, attached to this complaint. Jamba continues to state my son has to call. I am the one who is the owner of the digital card. I accidently erased it. They need to resend the digital card with the balance.Initial Complaint
01/03/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I was given an e-gift card for Mother's Day last year. It was for 50. dollars. I only used 1/2 of it. I mistakenly deleted the e-card. However, I do have the order number and the email from my son who purchased the card. I also have a receipt from Jamba with the balance, although, the receipt has faded from being stored in my wallet for months. I contacted the company and they said I need to get the original email with the card number from my son. I did that and he just purchased another card for me. I have proof of the purchase and the balance. I want what is owed on the e-card, otherwise, it is theft.Initial Complaint
12/14/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
On Sunday Dec 4th I ordered a Jamba Juice smoothie online. It was at the **************************** M******************* It was at 732 PM The order number was ***************** . I went to pick it up and the store was closed. I've submitted a request for a refund twice to their online feedback system, but have received no response. I would like a refund of the 18.52 Sincerely Chris L******Initial Complaint
12/07/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
***************** Jamba Juice location needs a real management clean up. I used the drive through line and waited 20 minutes to only be spoken to with much attitude and left without getting a refund. I order 4 items, 2 drink and 2 food items. At the payment window I noticed in am.only being charged for 2 drinks only. The cashier named Paul responded in such a manner that made me feel like I needed to apologize to him when in fact he's the one who didn't take my order correctly. After that he chathed me for the 2 food items and a sandwich I didn't ask for, now I need him.ton once again open the window up so I can tell him this. He is quick to shut the window and walk away. He calls someone else to the window to help him give me back the refund of 4.29 and this other employee who I didn't get the name of, has the audacity to bark at me like a fucking dog. So while she is punching buttons on the display for.over 2 minutes, which to me gave the impression she doesn't know what she's doing, I decided to say something. This is where she told me "well its only the three of here and the is long so what do you want me to do"? I told her I will be contacting the corporate office and she said that's fine and shut the window and walked away. I expect a refund of the order I didn't place and didn't pick.up. I also expect a phone call from the moran who hires and trains these employees.Initial Complaint
06/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
My sister and I came to the******, Texas location's drive thru at 8:21 pm on 6/25. It doesn't close until 9pm. We attempted to order a vanilla blue sky bowl. The guy working the drive thru stated that he was sorry but they were short staffed as there were only 3 people working and couldn't make bowls at this time and stated that they could make a smoothie instead. I told him that doesn't make any sense as there are normally 3 people or less working at any location and it was still open for 40 minutes. We then asked to speak to the manager. A guy who went by the name "Andy" came to the mic and stated that he was the "General Manager" and all of the bowl stuff was already put away and they were short staffed. I went on to state that I would file a complaint because you are supposed to provide customer's with requests up until close. We then drove off. I called the store about 10 minutes later asking for the supposed "General Manager's" last name. Andy answered the phone and he stated that his full name is Andrew L******. (I may have the spelling wrong) Once I hung up, he called back and left a voicemail stating that he could understand the frustration of not being able to receive certain things on the menu once items are already put up early as if that was supposed to be comforting. It all makes me question if Andy was truly a General Manager because GMs normally have more professionalism. I am filing this complaint because this store should not be placing items up about an hour before close and refusing them to customers. Food service should be honored up until close time. This location is slower than others to begin with....and to refuse items because you are ready to go home just doesn't make any sense. This location in****** really needs intervention.Initial Complaint
06/27/2022
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
JAMBA JUICE ************************************************************************************************ Payment Method: Credit Card ****************** ORDER FOR DELIVERY (Estimated Delivery Time) Order scheduled for delivery at 2:47 PM (FRIDAY, 6/24/2022) Order total 45.74 I placed order for delivery with site, ******** was assigned to deliver order however I never received an update from the driver. ******** support tried to get in contact but also could not reach them so they filed a report for this issue and directed me to the Jamba Juice contact form for refund request. The district manager Jesse does not believe there was an issue but ******** has filed the report for this When following up with the store they processed a partial refund of 6.75 instead of the full refund. Please helpInitial Complaint
06/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I recently became a rewards member in the last 6 months with Jamba Juice. I live 30+ minutes away from the nearest Location and I go frequently. Recently I received a members offer of spending 10+ Before the subtotal 3x to recieve a free small smoothie between May 1st and May 31st The employees at the location have no idea about the promotion. I also haveto explain that I need to spend more than 10 before the subtotal. I believe I spent 10+ before the subtotal 3x but did not receive my reward. I tried to research the corporate phone number and both numbers did not work online and it is very difficult to contact them. I submitted feedback and corporate responded saying I only spent 10+ 2x at the end of May. I know I spent more at the beginning of May, so responded to the email asking proof of my purchase for the month of May. It should be less than 12 purchases because I travel alot and the locations I travel to do not have a Jamba Juice. I recieve no response even though I responded to the email In less than 20 minutes. I am very unsatisfied with the service from corporate and how they handled my experience. As a frequent customer I would like to be acknowledged properly and my concerns addressed. I always try and follow the promotions closely so I can receive my rewards properly. I would like some type of acknowledgment of my loyal service spent at Jamba Juice or I will refuse to conduct business again.Initial Complaint
12/10/2021
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
I ordered through the *********** app for pick up at the *************************************, CA *****. I have a very bad dairy allergy and am vegan. I CAN NOT have any dairy. I rushed on my lunch and had some sips driving back to work. I thought it tasted slightly off but didn't want to be paranoid. So I was having it rushing back. I started feeling sick and also thought the taste was different than last I had. It did not taste like oat milk. Once I looked it was definitely dairy. My Açaà bowl I ordered was asked to be made without Honey. Honey is not vegan. I tried to scrape off the honey that was drizzled everywhere. My stomach was so upset by the time I parked at work. I threw everything out and had to vomit twice already. My skin starts to rash and itch and throat tighten. I teach dental courses and have no backup. Anyway I tried to call the location over and over. There had been one guy at the location and it was completely empty and slow in the shopping center. He even mentioned he has never really had a pumpkin smash for himself. I believe the whole request to keep it plant based as overlooked. I did not get lunch. I may have to go home because my throat is so tight and talking all day will be rough. So I'm sick because they couldn't be bothered to READ. I tried calling *********** corporate and it hangs up instantly. I called the location and non stop ringing over 15x. They are purposely not picking up. Lazy! I want my order compensated. I've wasted money beyond the damn order at this point but feel really robbed. The app doesn't even give me a dispute option. They fail to be reliable during a serious situation. I am physically ill now from a serious lactose issue. Wasted all my rewards for 20% off. I think it's fair to reimburse me and give me 20% to use toward another order as would have been able to had I not gotten an order that was inedible. Shame on them.
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Customer Complaints Summary
10 total complaints in the last 3 years.
2 complaints closed in the last 12 months.