ComplaintsforW3Global

• Initial Complaint

  08/30/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Worked with a recruiter to set up an interview with a potential employer. Got an offer from said employer, and when I informed the recruiter that I was planning to negotiate for a higher salary, at first, the recruiter and his supervisor both did not have an issue with it. When I was ready to negotiate, I informed the recruiter first instead of going directly to the employer. At this point the recruiter accused me of using manipulative tactics to increase my salary at my current company, because when I told them about the offer I received they in turn countered with a higher salary. Knowing my current employer has a bad track record for making these types of commitments but not sticking to them, I fully intended on accepting the new job offer. After accusing me of manipulation, the recruiter said he would reach out to his client and tell them I'm not interested anymore. I immediately responded via email saying that I was definitely still interested in the position and that I was simply trying to negotiate a higher starting salary, something that is very common while job hunting. I then called the recruiter 3 times with no answer. I emailed the company who offered me the position and asked them if they would consider a higher salary and that I was still very much interested in the position. Then I get an email from the recruiter saying that he honestly didn't even want to negotiate on my behalf. I then received an email from the company who offered me the position saying that they are no longer interested in hiring me. I can only assume that this is because the recruiter spoke ill of me, otherwise the company would have no reason to rescind their offer. This whole interaction with him was wildly unprofessional and ended up costing me the job. This individual should be reprimanded by his superiors. When I called their main number, there was no option to speak to a manager or supervisor, only to another recruiter. With no other recourse, I submit this complaint here.

  Customer response

  08/30/2024

  I spoke directly with the ** and was assured that the recruiter I was working with has been reprimanded for his behavior. I am satisfied with the resolution of this matter and as such this complaint can now be closed.

  

  Business response

  09/02/2024

  Hi *******,
  Thank you for bringing this to our attention. At W3Global, we are committed to handling every situation with professionalism and care. We sincerely apologize for any negative experience you've encountered. We will conduct a thorough investigation to determine what went wrong.
  Please be assured that we have already spoken with the recruiter involved. He is currently under review, and we will be closely monitoring his performance over the next two weeks to prevent this from recurring.
  Your feedback is valuable, and we are working to resolve the matter as swiftly as possible.
  Sincerely,
  The W3Global Team

  Customer response

  09/02/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  05/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was contacted by an employee of this company looking to see if I was interested in finding a job through them. They called and texted in the same minute in order to get my attention, despite the fact that I answered the phone. This is not within the standards of common courtesy, and bordering on harassment.

  

  Business response

  05/03/2024

  Dear *********************,
  Thank you for your feedback. We sincerely apologize that you had a negative experience with our outreach process. We take pride in maintaining strict professional standards and following industry-leading practices.

  We understand that calling and texting you simultaneously falls short of those expectations and would be considered inconsiderate. We are investigating this incident to determine the cause of this technical issue and ensure it doesn't happen again.

  We value your time and want to assure you that this is not our standard protocol. We strive to provide a positive and respectful candidate experience.
  If you'd like to discuss this further, please feel free to contact us directly at ******************************** We appreciate your understanding."

• Initial Complaint

  03/13/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I responded to indeed listing for W3Global. They did not put in the ad that they were a recruiter or I would not have responded. They have harassed me repeatedly by phone (they use forged numbers) and hacked my email. I will be reporting to the authorities if they do not stop. I have blocked them but they continued under forged numbers or hacking my email.

  

  Business response

  03/21/2023

  Greetings!!
  As a staffing firm, we always put our best efforts into finding the best opportunities for the candidates and assisting employers in finding the right talent for the desired roles. To reach the Candidate whose profile matches the job responsibilities, we also call, email, and SMS. In this case, we had her resume in our database, which was pulled through Monster, and we tried connecting with the Candidate through all three modes on the same day for one of our client's job requirements. However, we had no luck connecting with her and never tried reaching her after that. The Candidate never informed ** about not contacting her till now. Else we would have marked her as DNC(Do Not Contact) on our database.
  Also, as mentioned in the complaint, we don't follow any malpractices, such as hacking. All the supporting proofs on the reach, such as call recordings or screenshots of the email or SMS sent, can be provided on request as needed. We regret the inconvenience caused and ensure we refrain from reaching her in the future.

  Customer response

  03/22/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The harrassing calls ended only yesterday. I think blocking their forged phone numbers would have given them the hint but it didn't. Still called and texted.

  Customer response

  03/22/2023

  Just called Monster. They do not have a resume on file for me and can't find me in their system so the company is lying.

• Initial Complaint

  08/05/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have received multiple calls and texts from this business. They have stalked my LinkedIn, my personal phone, and my personal email. I have repeatedly asked them to stop. I have email correspondence to prove my request for them to stop contacting me. I have asked nicely each time. At this point it is harassment. I am trying this through the BBB one time. And if I have continued contact I will contact a lawyer to stop this harassment once and for all. This business needs to be held accountable for their repeated disregard for a person's right to say no.

  

  Business response

  09/08/2022

  Business Response /* (1000, 5, 2022/08/09) */ **** ***** Contact details marked as DND on our list. He will not receive any calls or messages from W3Global going forward. Consumer Response /* (2000, 7, 2022/08/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept this response for now. However I received that same exact response from an employee already. I was put on the DNC and DND list. Maybe this time it will actually happen. I truly hope I am not contacted by this company again.

• Initial Complaint

  05/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I worked under a contract for this business for 6 months. For the final invoice of $7392 they are not paying it even with the approved timesheet and emails saying they will.

  

  Business response

  06/03/2022

  Business Response /* (1000, 5, 2022/05/05) */ This payment was already released to ****** and he needs to check his BOA Bank account XXXXXXXXXXXX. Also attached payment details for your reference. Consumer Response /* (2000, 7, 2022/05/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Its been resolved quickly and finalized. No issues. Please remove this. Thanks

• Initial Complaint

  03/23/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  BEWARE: SCAM LIKELY W3Global is systematically taking advantage of minority and women owned consulting businesses in the tech industry. I had to make threats to receive my first invoice payment. Now, after two months of trying to get paid for work I've already done, I'm spreading the word. This is a horrible company with unethical business practices including outright lies and theft. I wouldn't trust these people with any of my PII. 12/1 - Invoice sent for Nov 12/3 - W3G claims I'm missing docs. Provided proof they were submitted and resubmitted them. - 1/19 - Nov payment is now late. W3G: "We already talked with financial person, Soon releasing your payment don't worry about that." 1/28 - email to W3G for Nov Payment. Was again asked about docs and provided proof that docs had been sent several times. 2/1 - From W3: "Your November Payment is Deposited soon its will reflect at your account" 2/4 - payment for Nov received but Dec invoice is outstanding. 2/10 - "I will check with acoount team and soon they will release you december Payment as well as.." 2/15 - "I spoke with Account team they will Release Next Payment from 28th Feb" 2/28 - " Payment was not made to my account today." W3G: " From Account Team: Until & unless we have the approved timesheets we can't make payment. we released 40 hrs payment for the month of Dec'21. They had an invoice for months, viewed it repeatedly, and noted that payment would be made on 2/28. Because they were so scammy I refused to discuss anything verbally. So luckily, I have everything in writing.

  

  Business response

  05/11/2022

  Business Response /* (1000, 5, 2022/03/31) */ W3Global vehemently denies Ms. *******'s claims that it takes advantage of minority and women owned consulting businesses. In fact, W3Global is a minority owned business. Ms. *******'s other claims regarding payment are also untrue. W3Global hired Ms. ******* as a contractor to provide services to a W3Global client. Pursuant to the contract between Ms. ******* and W3Global, Ms. ******* was to submit a time sheet to W3Global and W3Global would confirm the purported hours worked with the client. Ms. ******* failed to follow the contractual policy and has never provided support for the hours she billed for. As such, W3Global contends it has fully paid Ms. ******* pursuant to the contract W3Global has with Ms. *******. Attached is email correspondence evidencing W3Global's unsuccessful efforts to get support for the invoice Ms. ******* provided. Ms. ******* has also failed to return company equipment which is theft. Consumer Response /* (3000, 7, 2022/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is not true. W3Global originally said they only had timesheets for 40 hours (which also wasn't paid). They changed from there to day that I didn't work at all or submit any timesheets. But they have contradicted their own statements in writing. They are dishonest and have changed their story several times to avoid payment. I also have statements from winess(es) (former corporate employee(s)) detailing their dishonest practices. See attached text screenshot with the written statement from Zulfiar stating that payment for 40 hours worked on Dec. was being released. They owe me over $7k. Business Response /* (4000, 9, 2022/04/11) */ As per our agreement, ******* has to submit invoice along with approved timesheets. ******* never submitted an approved timesheet supporting her work but we managed to release her payment obtaining confirmation from HCL. But for the month of Dec'21, her manager confirmed that she didn't perform any work and we can't bill HCL as they denied *******'s claim. PFA., manager's email confirmation for your reference. If she can able to provide approval from Manager or approved timesheets, we are happy to bill those hours to HCL and can also release her payment but without a valid proof that she worked for any hours, we can't bill HCL and can't release payment to *******. As mentioned in earlier response she is holding Client's asset which comes under theft, request you to help us in recovering Client's assets. Consumer Response /* (4200, 11, 2022/04/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business is being dishonest and not acknowledging or addressing the contradicting statements they have made in writing. The process was followed as it had been for November's invoice - which I also only received on 2/15 after harassing them for payment and being repeatedly asked to resubmit documents. Their is a documented history with this employer doing this. They pretend their is a process or technical issue that needs to be resolved or prevented payment. It is never-ending and I have a well-documented written record of them doing this same thing. They have previously stated the invoice in question would be paid on 2/28. It was only at that time when they failed to make payment that they ever mentioned any issues at all. I have this in writing.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩