Business ProfileforKnowledge Hut

I purchased an online certification course:Certified Scrum Product Owner(CSPO) Certification Live Online Classroom that was scheduled for:Date: Apr 20 - Apr 21, 2024 Time: 09:00 AM - 05:00 PM I paid $USD ****** and my confirmation # is 65fb43ae555ee.The course was cancelled with less than 24 hours notice.I immediately reached out to request a refund, so I can reschedule the course with an organization that offers 'guaranteed to run' classes. I do not want to risk cancellation again.I have received numerous emails from different representatives, spoke to several people on the phone, and everyone refused to send an email confirmation that a refund is being processed. All the employees interrupted me, demanding that I reschedule instead. When I told them I refused to reschedule in case the class would be cancelled with little to no notice, they insisted that the classes run - they do not, my original class was cancelled.I finally spoke to someone on Tuesday 4/30/24 who said I would receive a refund in ***** days and that he would send an immediate email confirming that a refund was being processed. I did not get the email, and missed 5 calls from that number while back at work. When I called back, 2 different people were not able to look up my file and figure out why I had missed calls - I was trying to make sure they didn't need any additional information from me before proceeding.Numerous of my emails have gone unanswered, all the reps have attempted to badger me into rescheduling instead, no one listened to my requests, no one will confirm that I can get my money back.This is the worst customer service experience I have ever had, and no customers should risk spending their money with this business. I have never filed such a complaint before, but $350 is a ton of money to lose on a service I did not receive.