ComplaintsforMedStar Mobile Healthcare

• Initial Complaint

  07/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received a statement dated 5/13/24 for $217.60 offering a 40% discount if paid by 6/12/24. I promptly accepted the offer and paid $130.56 on 5/21/24. I then received another statement in June 2024 requesting a remaining balance of $87.04. I highlighted their offer and stated that I complied with their terms for discounted pay and returned the statement. I received another statement on 7/11/24 again requesting a remaining balance of $87.04. I believe I fulfilled the terms of their offer and yet they keep requesting more payment. Statements are attached as well as medical power of attorney since the bill is for my wife.

  Business response

  07/30/2024

  ***************************:

  Please see the attached response to Complaint ID ********. Thank you for the opportunity to respond.

  ***************

  Customer response

  07/31/2024

  Complaint: 22008041
  
  I am rejecting this response because:

  MedStar contacted me by phone and said they sent the bill in error.  They promised to send a statement showing the balance paid in full.  I have yet to receive promised statement.  I will accept their response only after I receive the promised statement. 
  
  Regards,
  
  *************************

  Business response

  07/31/2024

  MedStar mailed the final invoice showing zero dollars due on July 25, 2024 to the address noted on the invoice. I have attached the invoice for your reference.

  Customer response

  07/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  05/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was at ************************************* on April 5, 2024. I had to be admitted to ********************* in downtown ********** for acute kidney failure. ******** Trail would not let my wife drive me. They called the ambulance to transport me there. I had no control on who they called as I was incoherent. I was in the hospital for 5 days. My insurance, BCBS, paid in-network and at 85%. I paid my portion of $147.13. I recieved a surprise bill from MedStar Ambulance that I owe $1257.16. My insurance called them twice to tell them they should ethically write this portion off. They said I could pay them and dispute the bill and then they might write 40% off. This is not ethical at all on their part. How do we know that there is not an agreement between the ******* Trail Emergency room and Med-Star Ambulance for the extra charges?Run number 24-803231 April 5, 2024 ALS Emergency Transport $1941 Mileage $297 Total Charges $2238 TX BCBS paid $833.71 Amount due on receipt $1404.29 I paid my portion of $147.13 on May 21,2024 The difference of $1257.16 should be written off per our insurance. MedStar said we could dispute the bill. Or pay the bill in full and they might give us a discount. I don't trust them at all.

  Business response

  06/11/2024

  Please see the attached PDF document.

  Thanks,

  *****

• Initial Complaint

  01/22/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with MEDSTAR MOBILE HEALTHCARE I do not have a contract with collection management co they will not provide me with the original contract as requested. I demand this be deleted from my credit report

  Business response

  02/05/2024

  I have attached a pdf document with the formal response.

  Thanks,

  *****

• Initial Complaint

  09/12/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with MEDSTAR MOBILE HEALTHCARE. I do not have a contract with *************************, they did not provide me with the original contract as I requested.

  Business response

  10/05/2023

  Dear ***************************:
  
  This letter is in response to your correspondence received regarding the above-referenced inquiry. Thank you for the opportunity to respond.
  
  
  In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals, except as authorized in writing or otherwise permitted by law. As we do not have an authorization on file to respond to the Better Business Bureau, we will again contact the complainant directly to try and resolve this issue.
  
  MedStar is a public, governmental agency dependent on payment for its services to continue providing emergency care for its member communities. We strive to resolve such matters when at all possible, assisting patients with appeals, offering payment plans, and sometimes offering discounts for financial hardship.  However, we do not routinely waive deductibles or release individuals with some ability to pay from their financial responsibilities.
  As a general matter, MedStar (like almost all other healthcare providers) asks patients to sign the following acknowledgement that clearly states they are financially responsible for charges for services and supplies they receive, should their insurance not fully pay an invoice, including when copays or deductibles reduce the amount paid by the insurer.
  
  The consent and acknowledgement form states:
  
  Consent and Acknowledgment of Financial Responsibility.
   I acknowledge that I received medical services from MedStar and that MedStar provided such services with my consent. I understand that I am financially responsible for the services and supplies provided to me by MedStar, regardless of my insurance coverage, and may be responsible for an amount in addition to that which was paid by my insurance. I agree to pay interest at the rate of 1.5% per month on any amounts I owe to MedStar that are not paid when due and I agree to pay all costs incurred by MedStar in the collection of any past due amount owed by me, including Attorney's fees and ***************** fees.
  
  Prior to seeking payment from a patient, MedStar seeks to identify any available third-party payors such as workers compensation, CMS, ****, private healthcare insurance,automobile insurance, etc. When these efforts do not result in full payment, the patient is ultimately responsible for the balance due for services and supplies they received. 

• Initial Complaint

  10/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a victim of identity-theft since 2013, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Experian, and Equifax. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act.1.MEDSTAR MOBILE HEALTHCARE bal. $1,515.00 Acct #*****38. Please reinvestigate this matter and contact the nationwide credit bureaus to have them delete the disputed item as soon as possible. Filing report with FTC if not removed within 30 days

  Business response

  10/10/2022

  Federal and state law limit our ability to address the allegations made by the consumer but, to date, we have received no credible information that anyone other than the consumer billed was the recipient of our services. We are more than willing to assist any victim of identity theft, once we are formally notified by the alleged victim and have received the information required by 15 U.S. Code 1681c2(a)(1-3). Consistent with that statute, MedStar Mobile Healthcare requires the receipt of the following from the consumer before we will take any action:

  (1) appropriate proof of the identity of the consumer;
  (2) a copy of an identity theft report;
  (3) the identification of such information by the consumer;and
  (4) a statement by the consumer that the information is not information relating to any transaction by the consumer.

  
  This BBB complaint is the only notification we have received regarding this issue,and we have not been provided any of the required information noted above. We respectfully suggest the consumer contact us and submit the documentation requirement to resolve this issue. We will not take any further action in this matter otherwise, as we regularly receive false claims of identity theft.

  Regards, 

  MedStar Mobile Healthcare 

• Initial Complaint

  04/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a victim of identity-theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The ************************* which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act.1.MEDSTAR MOBILE HEALTHCARE bal. $1,565.00 Acct #******* 2.MEDSTAR MOBILE HEALTHCARE bal. $100.00 Acct #********

  Business response

  04/12/2022

  Please attached letters from our CEO, details of our resolution is provided in the attached letters.

  Regards, 

  ***************************

  Billing Consultant for MedStar Mobile Healthcare

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩