ComplaintsforPainless Performance Products
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Complaint Details
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Initial Complaint
02/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a wire harness for my 67 mustang. The fuse block is supposed to have 2 relays, mine didn't. I called them and they said they would send them to me. After 2 weeks i called again, I got another promise they would send them. I called Summit racing where I purchased the harness and SUMMIT called them. They said they would be sent the next day. I still haven't got them. They called me a liar saying they would never send a harness out without relays. They told me 3 times they would send them and didn't do it.Business response
02/21/2022
I had mentioned that we had responded to ******* when I called in to gain access to our BBB account and it was said it would be noted. I have attached the response that we sent with 12 hours of the complaint/1 star review being posted.
We still haven't received an email from him as requested in the response.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.