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ComplaintsforWestmoor Mfg Co
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Complaint Details
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Initial Complaint
07/20/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
A few days ago I found an item on their website. I went and added it to my cart but did not check out. The next day I received an email to remind me to check out and with a code for 30% off of the original price of $49.95 (now price is $34.98) with free shipping as stated on email. When I went to check out it said shipping would now be $19.63 ( not free). I sent several emails about the issue to the internet customer service email I provided here. I finally received an answer from "******" who told me via email that free shipping was no longer offered. Everyday since I receive an email telling me to continue checking out with free shipping, but they do not offer free shipping.I'd like the item, but it is false advertising offering free shipping, when they don't honor it. *Including the "free shipping" circled on the email they sent me and my email and reply from them.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.