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Find a Location

Brighter Image Teeth Whitening has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBrighter Image Teeth Whitening

    Veneers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.55/5stars

    Average of 20 Customer Reviews

    Customer Complaints

    50 complaints closed in last 3 years

    18 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Brighter Image Teeth Whitening has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      2433 S University Dr, Ft Worth, TX 76109-1145
      BBB File Opened:
      4/5/2001
      Years in Business:
      26
      Business Started:
      12/10/1997
      Business Started Locally:
      12/10/1997
      Business Incorporated:
      12/10/1997
      Type of Entity:
      Corporation
      Alternate Business Name
      • Brighter Image Lab
      • MSC Development
      Business Management
      • Mr. Bil Watson, President
      Contact Information

      Principal

      • Mr. Bil Watson, President

      Customer Complaints

      50 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/18/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      I ordered top and bottom total price I was promised in the beginning went from ******** dollars to ******** and something when I reached out to the company they never responded I put ****** dollars down already - I was sent the impression kit that was free as you can see from the receipt- I was unable to make the impressions - The material also sticks to my teeth so bad I can hear my teeth moving inside my head when Im trying to pull the treys out When I contacted the company about these issues they said Im not eligible for a refund - That they put all kinds of time and effort into my case and custom made products cant be refunded - I then said you havent done anything but send me and impression kit, and I cant make the impression- I tried all attempts they gave to make a good one and Failed, they said well Ill have to do more that are good ones - I said the material is pulling my teeth out.! I have a loose tooth on the bottom in the front now because of this and when I said Im not willing to pull more teeth out just to fix the 2 teeth in the back Im missing that you cant even see unless Im giving a FULL smile. Why would I risk pulling more teeth to fix already missing teeth? I was then told threw email to find a dentist in my area thats willing to assist me with the impression Ok cause any dentist is going to do that for free right? Im supposed to pay a dentist in my area to do the impressions they need to even start my impression when I already paid them almost 700 dollars and still have the rest to pay off they keep taking money from my bank account and they refuse to give me a refund - my next stop is the ************************* and If I have to file in court that is exactly what I will do I want a full refund and any and all charges being took from my bank account stopped! They did not provide me a service or a product and I want my money back - if they owe anyone time for labor, they owe me because Im the only one thats done anything for the preparation of my custom veneers to be made, but as I said they do not even have an impression of my teeth so they have not done one single thing for me and still refuse to give me my money back I will 100% take this as far as it need to go in order for this fraudulent and RUDE near impossible company to not get away with stealing my money or anyone elses for that matter..! Right is right and wrong is wrong and this company is dead wrong! I will win my court case if it leads to that- i recommend anyone else having issues you do the same! Also contact the attorney generals office! They can get things done ! But if your considering using this company DO NOT!!! They are a SCAM - They rip you off anyway they can STAY AWAY FROM THIS COMPANY you will regret ever doing business with them I promise you that
      Read More

      Customer Reviews

      20 Customer Reviews

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      How BBB Processes Complaints and Reviews

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      Most Recent Customer Review

      MELISSA H

      1 star

      06/26/2024

      I never received anything from them. No impression kit, no correspondence, nothing. They took the money and refused to issue a refund. **************** was extremely rude.

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