ComplaintsforIncredible Cakes Bakery
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/18/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of purchase: October 2, 2023. I ******* cake places and when a called another company they advised me to go to this company due to needing my cake delivered. I spoke to a person and at time though that I was going to have about 25 persons at upcoming wedding. At the time I purchased cake, I was not thinking for any refund clause. Paying the whole amount of cake without any questions. Canceled order: October 12th. I was going to have more guest than expected and canceled order due to a cell conversation with person, where I believe the cake would not be big enough feed guest that I had. The person was not able to work with the new order and I did not want to pay any more money. The person told me that they don’t give refunds and I would put the purchase to another order, which is not going to work for me. October 13th, I filed a dispute with my banking account. I ordered another cake from a different cake company. Wedding: November 18, 2023- no cake was delivered from person. Now December 15th, the dispute with bank settled with owner of business because or the no refund clause.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.