Customer ReviewsforAmerican National Insurance Company

sorry company takes your money and dont hold up to agreement; lost over 6000 in annuity because they did not send papers to be filled out and sent back .got papers two weeks after date so they charge me a surrender fee that was their fault,because papers was return not on time.2,400 dollars fee then they charge a market drop fee 0f 4000 dolllars when i wanted my money so out of 6years i made4 dollars.in 6years of them having my money.would tell they everyone they are crooks stealing money from old people like me; they lie and make it you fault so they take your money

This company has increased my premium from $200 a quarter to $186 a month, now they want more! Paid over $24000 over the years when I made my late payment in January nowhere did it say I had and increase pr pending termination, yet they took the payment and sent me a letter my policy has been terminated! Been over a month of going back and forth, emails take longer than a week! Had to fill out medical form and sent it then they said I didn't initial changes!! No one calls you or emails you what you need to do, I have to call again! Going to talk to ******* Insurance commissioner and/or attorney. It would be better to start young and save money than to trust Greedy insurance companies, especially American National!

Communication is awful. I’ve called and left messages with messages with my adjuster. She never returns call. Left message with her supervisor also a no call back. Is this even a real business?!? At this point I feel the entire company is a money hungry scam. Wish I could leave no stars.

Blood-sucking *******! Doubled our HO policy after 3 years with no claims. What's even better is in two months they will pay out the "cash-back" reward for no claims for 3 years. It's more like charging me double the reward so they can reward themselves.

First time homebuyer in 2016. Previous homeowner never had the roof replaced. Roof damaged by wind in 2023. Deductible $3,000. Never filed a claim before. Insurance will not cover it due to age (depreciation). The "actual cash value" according to them is less than my deductible. Estimated cost for a new roof $10,000. This is predatory.

Let me start by saying, I'm a customer of American National, I've been paying auto and home premiums for insurance for years. 10/25/23 I was struck by another vehicle, not my fault. I followed thru, made an online police report, contacted insurance the second they opened etc. I was told I could take the vehicle to any shop I wanted to, and that I had 1200 in rental coverage, 40/day. I located a shop, shop couldn't get me in until 11/7. 10/26 AN set me up with a rental car from *********** ********** refused to budge on anything below $40 per day... (we'll come back to this). I got a rental. 11/7 had my vehicle towed to the shop. 11/9 my adjuster calls me and says my vehicle isn't being worked on and I need to return the rental. Huh? I asked how/why the adjuster thought that as I had just talked to the shop and they were working on the quote. The adjuster said ********** called the shop and was told it wasn't being worked on. How, I never told ********** where my vehicle would be repaired, to my surprise my adjuster said they/********** had access to my claim file. I have never given AN my express written consent to share any of my information. Not to mention that was a flat out lie, the vehicle was being worked on. 11/13 the shop submitted the supplemental, I called the shop 11/22 and asked for an update, said they hadn't heard back from insurance on the supplemental. I emailed my adjuster and was told the supplemental was approved 11/20. So with my rental car expiring by the day, AN sits on the supplemental claim for 7 days. Needless to say, my rental coverage expired and I had to rent another vehicle on my own. About 2 minutes online I found a rental for $9 per day. 11/22 when the adjuster emailed they had sat on the supplemental for a week, I responded asking for the corporate office address or address AN received legal corespondence... SILENCE, no response. Again, I'm the paying customer. AVOID AT ALL COSTS, DRIVE WITHOUT INSURANCE.

The service with this company is by far the worst of all-time, I called about a owed premium and was told to pay before Nov.11 when I called in they informed m I was terminated. What a nightmare the only insurance I have for my son and now told it's gone. This company is awful after putting so much money into monthly fees it's gone that quickly. What do I do?