ComplaintsforElite Custom Cabinets
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Complaint Details
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Initial Complaint
01/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased custom cabinets with installation from ************************* with Elite Custom cabinets. Located in ******* ***** We originally began the process in July 2023 . He promised us 8 weeks till installation that came and went with many excuses . Finally its now Jan of ****. After he finally installed them many months later . We realized when we went to use them that he had cut the interior shelves to short and they wouldnt hold even paper towels . The pins would shoot out and everything on shelves falls to the floor . I havent been able to use the cabinets yet . He now refuses to fix them and told me not to contact him . I just want to be able to use these $12,900.00 dollar cabinets . We paid him in full months ago for a completed job for a product we cant even use . He cut interior cabinet shelves to short .Basically he didnt measure Twice and cut once . He told me in emails that i needed to stain the interior shelves to **** up the space where the shelves arent holding. Ive never heard anything so absurd . I have pictures and emails from him refusing to fix these shelves . What good are my cabinets if I cant put anything in them . I just want him to fix them and make it right. I also want it done immediately . We have been given excuses for all of his delays since July of 2023. He got paid in full and we need this job finished correctly . He has insisted we not contact him any further and hes stated in his last email he was not going to fix them and if we tried to contact him it would be harassment .
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.