Customer ReviewsforA-US Air Conditioning of Texas

An air-conditioning technician was sent to my house because my air conditioner was not working. He tested the electricity going to the air conditioning unit and it was only putting in 110 versus 220 that it needed. He stated it was not something he could fix and I would need to contact any electrician. he then went and made a report stating my air conditioner was wired wrong and caused the compressor to fail. That was a lie. I had a different local technician come out and he looked at it and said it was wired correctly. The breaker issue was fixed and my air conditioner is working great. I will refuse any more work from A-US AIR COND OF TEXAS ****

Made up troubleshooting charges for over $2230 etc... called in another A/C company they put 2 lbs of refrigerate for $140 been working fine. Company is a rip off if you use them get second opinion.

A-US air conditioning has poor customer service. They refuse to transfer me over to a supervisor when I request to speak to one. They were contracted out from our home warranty company to replace our AC unit. The lead contractor showed up his his crew, he dropped off the workers, left and did not return until the job was completed. The city showed up later to do their inspection and failed A-US air conditioning. The job was never completed. A-US refused to come out and finish. They request a work order from the warranty company who wants more money to start the order. I contacted another company to show up and fixed what A-US failed to do in which was just a cheap job to get money from us. Highly do NOT recommend.

I HAVE never had such a NON-RESPONNSIVE, UNRELIABLE SERVICE AS long as I owned my home. Being a resident of Texas, we rely on working AC units to keep us comfortable. Unfortunately my unit began to fail when I reached out to American Home Shield for my insurance warrantee support. I have been using AHS for 20 years with satisfied services. I have been a paying member and relied on good service, response times and replacements if necessary. My disappointment comes today when placing a service request on Friday 5/3. The assigned contractor anticipated a repair on site Monday 5/6. When I called A-US at 4:00 Monday, I was then told the tech had already come; and completed the assigned job and repaired the unit. After being at home all day 8a-4p I KNEW this was NOT the ***** NO ONE from A-US came to my home. Now we must wait until Wednesday 5/8 to get this dishonest, unreliable, untrustworthy HVAC; person from A-US to enter into my home for the repair. As far as I am concerned, I should only trust and allow a reputable company to respond to my need.I have health concerns, and this is of the upmost priority to get addressed immediately. I contacted A-US/AHS 4 times today. We never heard from the technician directly regarding a ETA Unfortunately no one took appropriate actions to resolve this matter. I could say Im more upset about the lying technician and that AHS would use such a contractor who claims :"Regulated" by the Texas ***** of ********* and Regulations TACLB 29422C TACLB 35160C

My my my where to start. This company really *****. Their dispatches lie and technicians are horrible. they was suppose to fix my heat instead left me with two days of cold inside my home. Instead of replacing the part they clean it off. They put a band aide on it. the tech act like they are running the company. I'm glad i will not ever have to use them or AHS again. The owner of this company needs to do a review of his technicians and start sending out surveys to his customers to see how and what these SAT

A-USAir allows their technicians to straight up lie about diagnostics. I live in the ****** ** area and ****** (Service Tech) is the worse. Tells us one thing and then turns around and tells ********************* something completely different so that claim gets denied and would have to pay out-of-pocket for repairs. Talked to different levels of mgmt at A-USAir and all back their technician's diagnosis without listening to the facts. Worse company and customer service ever!

If I could give them zero stars I would! Our home warranty sent a technician out from this company and the customer service is absolute trash. The technician, ******, sent a text the night before letting us know hed be here between 3-7pm the next day. We get a call from the home warranty representative stating we need to reschedule because the technician came by an no one was home. This was at 1:45. Mind you he told us hed be here between 3-7. WHAT!?!? He made no effort to reach out to us to let us know he was here. No call, no text. We tried reaching out to him and he BLOCKED our number. How unprofessional. Weve been without AC since last Thursday in Texas. Its been 85 degrees in our house every single day. We are now told no one can come out until Thursday. What a joke. I plan on taking matters further than this- so everyone please beware and try to avoid them!!

Please take this message seriously and do not use ********. We're repeat customers since 2015 when our former home warranty company used ********, but customers don't matter. A pair of ******** installers replaced our dysfunctional compressor on Wed., Aug. 30. The installers left with a request to ******** for a tech to replace the *** valve (that regulates the Freon) they suspected wasn't working. That night, water rained from the third floor a/c unit through a vent to our second floor. We had to turn the a/c unit off and mop up water before it caused structural damage. The tech came on Thu., Sep. 1, confirmed the *** valve needed replacing but didn't have one with him. On Fri., Sep. 2, day 3 of unfinished a/c repair, he returned about 6 p.m. to replace the valve. Within a few hours, water poured from the a/c unit again. We have the area around the unit and the floor below covered in pans and towels and have been changing those out every hour since. The tech who did the work as well as a lead ******** tech called us on Sat., Sep. 3 when we reported the additional leaking. They said they would try to get someone out to fix it Saturday, or definitely Tuesday at the latest. No one came. Now day 7 of unfinished a/c repair and $3200 later, they tell me a tech should be here Wednesday, Sep. 6. I will revise this review with outcomes from this afternoon and tomorrow. In the meantime, take this series of reviews seriously and call another company.

Do not let these guys work on your AC. Called for warranty work. Charged AC without looking for leaks. When called back they returned without leak detection equipment & said they would be back. 4 days later they called and scheduled early appointment the next day. They never came back. They told AHS unit was not repairable. AHS sent a 2nd contractor. Leak was found & job completed the same day