ComplaintsforMassimo Motor Sports LLC

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased a Massimo boss. The gears are completely messed up and it wont crank. It was purchased at **********. No one answers the phone at Massimo. This product is poorly made and Massimo customer service is non-existent. This company should not be allowed to sell these vehicles any longer. I would love someone to answer a call and actually fix the problems. This vehicle has only been used on a 5 acre farm. It should have held up much better.

• Initial Complaint

  08/10/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased an E bike from Massimo on 3 July. They finally shipped it and I got it on the 17th to boxes all ripped open and parts for missing. I didnt realize the parts were missing when I excepted the box I contacted the company on 17 July and asked him to send me the part. They said they did. I contacted them again about a week later this time they told me it was sent to the wrong address and they gave me a tracking number to track all the tracking number never left the Texas office and Im trying to return the bike. I asked them for a shipping label back because I do not own a computer. Im not a rich person I dont own anything but a cell phone.

  Customer response

  08/15/2024

  They wont even respond back to me

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased Warrior 3/8/24. Brakes were very weak on the first ride, and noticed the front right brake was not working correctly. -on the second ride, the engine stopped running correctly. A technician has worked on the brand new UTV seven times for the brakes and engine, and it has not been operable since May. CEO will not approve the *** even though he knows the unit is a lemon. They are trying to run the clock out on the warranty, so I am stuck with a brand-new vehicle that does not work. ** was given to the *** ******************* last Thursday, 7/18/2024 and will not return the unit, despite the tech repeatedly advising the company that the unit was completely irreparable. Unit has 97 miles on it, and the company refuses to honor the warranty and replace the unit.

• Initial Complaint

  07/26/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I ordered a $3,000 go cart from Massimo which was delivered on Monday 7/15 in non-working condition. Massimo was contacted immediately and asked me to try jump starting it. I informed them that it would jump start but then stall out and the battery would not charge at all. After trying a couple things at their direction I informed them that evening it seemed to have multiple issues and needed to be picked up and returned. Since then Ive sent multiple emails and left multiple voicemails with no response. After knowing of my complaint and desire to have it picked up and returned, they still notified Affirm that the sale was complete. I need the broken item picked up and a full refund issued.

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Bought Massimo 550 UTV in March of 2024. The product itself has been great.On July 18th 2024 I contacted Massimo about a grinding sound coming from the unit while switching gears. I have a one year warranty so I was advised to take my product to a certified service center to get it looked at and fixed.My service location based on my online address was located and I trailered the unit to that location. Dropped off the unit and returned home.I recieved a phone call after returning home from the service shop that they no longer are Massimo affiliated. And hadnt been for quite awhile, Even though online at Massimo website it states as such. Due to the nature of the issue I was unable to go back and get the unit until a fix was found, due to potential damage being done further.I contacted Massimo via email on 7/22 to describe my situation and left a voice mail. The email response was quick, I was advised to give the location of the service center so that they could confirm whether or not they were still affiliated. After the confirmed they were not I was asked to take it elsewhere.Here is more issue, i was advised via email to take it to that specific service station due to it being the closest, I dropped it off assuming it was a warranty center based on the techs response, and it being mentioned online. All of that wasn't true. I have since had to pay out of pocket for the repair on a piece thay was covered under warranty, at a location that was mentioned up until I dropped my unit off and was told otherwise after the fact. I have been reaching out to find a remedy through my email chain, but they have now fallen on deaf ears. I am asking for a reimbursement of my out of pocket expense, due to the fact that it is not my fault that the website wasn't kept up to date on service centers. Not to mention it's still mentioned as one after all of this. I hope to come to an amicable resolution.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have tried to get my Massimo electric cart ***aired, but for some reason, no one seems to work on them anywhere near me. I was told a ***air person would be found and sent to the place of purchase, due to them not being able to visit a residential location.I was also told a ***lacement was possible, but nothing came of that.Over a week has passed and all communications from the Massimo *** has ended. No word on ***lacement or service.I even offered to fix the software issues myself if they would provide me the program needed.From what I have learned, Massimo has little to no custom service in the ******** area, unless you have a gas vehicle. If known, I probably wouldn't have bought this unit.

• Initial Complaint

  07/19/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Was scammed by this company was sold a vehicle that did not operate ripped seats broken windshield broken speedometer had no charger had no paper work battery seems not to work broken tie rod broken links undrivable scratched beyond believe looks like it was in a war zone....

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased a golf cart from Lowes on 2/3/2023 by massimo motor, which was not delivered until 2/16/2023. Before the one year warranty expired the battery went completely out on the golf cart. I immediately contacted massimo (1/11/2024)the sales rep that had contacted me during my purchase via email and then phone calls. I then contacted the company. After calling several days and no answer (1/13/2024)i waited for an hour and half and finally spoke to customer rep and told him the issue and i needed to have the battery fixed and a claim set up. He informed me that the company has had problems with the batteries not lasting. He took my information and told me he would call me back with the claims information. Never received a call back I then called and called again. No one every picks up the phone at the company. I then received a call back from *********************** stating to contact Powersport motors which is the company in this area that fixes and is covered by massimo claims. And said that the claims person would contact Powersport. I received a call from Powersports and scheduled to have the golf cart picked up and fixed this company would submit the claim paperwork with Massimo while it was being fixed. After the cart was already at the powersport company massimo told powersport that they would not pay because it was out of warranty by 3 days. It was not out of warranty the claim was way before the warranty expiration. I have contacted massimo several times. I have all the calls recorded and emails. I had to pay out of pocket to get my golf cart back. The company has not responded and no one will answer the phone. I want the reimbursement check of $524.07 sent to me. This is an awful company and their products are awful. Golf cart batteries do not go out less than a year of purchasing unless there is an issue which is what the Massimo rep confirmed.

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I purchased an E trike from Massimo motors last summer. I received the trike delivered to my home in early August. The original trike was physically damaged with a broken charger. After several weeks of trying to get in touch with them, I finally heard back they blamed the damage on the delivery company, but said they would replace the trike, I drove to Garland ***** from Houston exchange the trike which appeared to be in good working condition. The trike was only used a few times by my son to go to a gas station thats about half a mile from my house so it only has 4 miles on it , it was not used over the winter months so it stayed in my garage. And in January when I went into my garage for something else, I hear this loud rapid clicking after a few minutes. I determined it was the trike so I realize the battery was going dead, so I tried charging it For hours. Most times the charger does not even activate. It just has a greenlight like the batteries are fine and full charged. *** tried disconnecting the batteries and charging them individually the charger then just flashes like the batteries are damaged. I ordered a second charger just to see if that was the issue and it still does not work. The batteries are bad , I have contacted Massimo several times over the last few months. Ive only had one response where they said they were going to contact the tech department to see what I needed to do that has been two months ago. I have emailed at least four times since directly to the people I dealt with with the first trike and at this point, they do not respond to my emails at all.

  

  Business response

  06/06/2024

  I have spoken to the customer, and we will work to get her issue resolved with her MGC E-Trike.

  

  Business response

  06/12/2024

  We are working to send a technician near your location in the next 10 days to assist you with your issues.

• Initial Complaint

  04/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased 2022 Mossimo TBoss VIN ***************** from a dealer a year and a half ago. While it was still under warranty it stopped running, only about 30 hours on it. Dealer wanted hundreds to have it moved to their shop just to look at it. Had several others look at it and no one can find the problem. Have found on line that this is typical. Many people say they have spent thousands on the same issue replacing part after part after part without finding the problem. This thing is in perfect condition otherwise. But it is a lemon. I want our money back and the thing picked up and taken out of our life!!

  

  Business response

  06/06/2024

  I spoke with the customer and talked about sending a technician out to her to attempt to resolve the issue.

  Customer response

  06/08/2024

  I was excited to get a call from Mossimo. I look forward to sending an update if this is resolved. 

  Customer response

  06/30/2024

  Contact from **** ***** was a bust.  He made some promises and has never followed through. Now, doesnt bother answering e-mail. Dont believe they ever planned to assist. 

  

  Business response

  07/08/2024

  I have attached the email communication that was sent and received.  I have also tried to reach out to her by phone without success.  Sorry for the inconvenience.  

   

  **** *****

   

  Customer response

  07/15/2024

  I am rejecting this response because:   
  the e-mails attached clearly show that I have e-mailed Nino several times. They also show that he is not responding to me. 
  Nino has never left me a phone message. 
  Nino promised to send a repair technician out to my home to fix the **** I contacted him several times because it was not happening in a timely manner.
  When I finally heard from him, he stated that he was trying to set an appointment for me to bring the *** in which was the original complaint. We can not take it in. 
  Contact with Nino has caused the problem to drag on and get worse. 
  

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