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ComplaintsforBuilders Surplus of Garland
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Complaint Details
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Initial Complaint
10/24/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of transaction: 11/04/2021 Order#: XXXXXX Total paid: $12,178.09 2 sets of Exterior Double Iron Doors (72" x 96") & Single Iron Exterior Door (36" x 96"); all metal with matte black and bronze glaze finish. Items were not in stock & had to be taken off the next container. Items were brand new, but once received, items were severely dented/scratched with remnants of white gravel that is from the Merchant's surplus yard. We received the doors 12/10; 12/11 reached out to report damages and inquire about what screws to use for install, 2/16 went in person to question how product was loaded & Manager (****) denied any accountability, husband ***** ******) called and got same defensive stance from ****, 12/17 **** ****** called ****** (****'s Manager). Due to the size and weight of the doors, we had arranged for a driver to pick up the product 12/10 from the Merchant as they do not deliver, but are responsible for loading the product. Merchant has denied accountability for any of the damages and even though the damage clearly occurred within their possession due to the deep dents and scratches to the exterior and interior frames/doors. Per our driver, workers were dragging the frames on the gravel from an outdoor shed into the truck and took apart the doors from the frame and laid them flat on the ground before loading. **** (Manager) claimed she had been there while loading and they had been lifted on a metal cage into the truck & had never been unassembled, which was not the case as they arrived unassembled. Our driver, a single person, could not have lifted/unassembled the doors himself due to how heavy they are. ****** (****'s Manager) told us that even if the damage had happened while they were in their possession, once we had driven off with them, they were no longer their responsibility, there is nothing they can do and not their problem. Fast forward to 10/24/22 one set of double doors is leaking rain water into our home from the bottom of one glass panel.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.