ComplaintsforPacker Brick, Inc.

• Initial Complaint

  07/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I ordered and paid for bricks in full with Mr. Jack ****** with ****** Bricks on April 28, 2022. At that time, the bricks were supposed to be available on May 16. On May 19th, Jack was called because I hadn't received any communication about the order. Jack did text after I called and said that the bricks would now be available on the second week of June. I sent a text to Jack on May 24th requesting an exact date for the brick order, so on May 25th I received a text that stated that the second week of June for availability of the bricks is all the information that the brick plant would give him. Jack was contacted again on June 8th. By now I'm pleading for an exact date that the bricks would be available. Jack sent a text saying that he was on vacation so I requested another representative to assist me, but I didn't get any other reply from him so Jack's father with ****** Bricks was contacted saying that he will try and get the bricks out to us. When I spoke with Jack the second week of June, he then tells me that I need to pay an additional $500 because the brick prices went up. Keep in mind, I had paid my bill in full! These are unprofessional, unorganized, unethical business practices and very unacceptable. On June 24th I was told that the bricks should be at my site by Wednesday also stating that it is hard to get trucks to go that far east but he thinks he found a truck to deliver. I finally received the delivery on June 28th!! I was totally dissatisfied with the service that I received from ****** Bricks and absolutely stunned that I was told that I had to pay an additional $500 after I paid my bill in full from what ****** Bricks quoted me when I ordered them in April. I should not have had to pay an additional $500 after I paid my full quoted bill already, very unprofessional....I would at least like the $500 back!!! ****** Bricks has the most terrible customer service and business practices! I am a very unhappy customer!

  Business response

  09/23/2022

  Business Response /* (1000, 5, 2022/08/03) */ In the past two years, we have seen unprecedented volatility in the supply chain and pricing. Due to the fact of not knowing what the cost of freight or products would be from month to month, the industry standard changed to providing a quote that was good for 30 days to confirming a firm price once the product was ready to ship. Only at that time can the true cost of the product and the freight be determined. Therefore, we had to request the extra charge to cover a 25% increase in fuel surcharges from April to late June and in order to find a truck that would deliver in a rural area. No supplier is able to honor a quote beyond thirty days. I am sorry that this customer was not happy with our customer service and have addressed their complaint with our sales person. These are very challenging times for all of us and we ask for patience and understanding as we try to navigate our way through uncertain times. Consumer Response /* (3000, 11, 2022/08/12) */ Mr. ****** did not notify me of a 30 day quote verbally or in writing as was stated in their reply. On the paid invoice it clearly bills me $225 for delivery charges and the bill was paid in full on April 28, 2022. I paid in full the next day after the bricks were ordered. The invoice states the bricks would be delivered on April 30, 2022, but Mr. ****** did tell me that the bricks would be delivered during the 2nd week of May. This is clearly within the 30 day quote that I was not notified of that ****** Bricks is now saying is their policy. ****** Bricks did not keep their agreement! I did not receive my order the 2nd week of May. I kept getting different dates for when the bricks would be available after this time. On June 21, 2022, I was asked to pay an additional $519.60 for delivery. It is ridiculous for me to be billed over $500 more dollars in addition to the $225 that was already paid for delivery. I finally received my order by delivery on June 28, 2022. ****** Bricks did not comply with what they told me about the delivery of my order. I should not have to pay any more after my invoice was paid in full. I am still requesting the additional $519.60 be returned to me. I was not at fault with this order. ****** Bricks was at fault. The delay was on them. The original time frame for delivery was supposed to be 2-3 weeks after I paid in full according to ****** Bricks. I finally received my order 2 months after I paid the original invoice on June 28, 2022. I noticed that my check for over $18,600 was IMMEDIATELY cashed, but I couldn't get my order as originally stated by ****** Bricks. This caused a huge delay in my project and business which greatly affected myself and my employees. ****** Bricks should not be able to continue these lousy business practices. It is utterly ridiculous for me to be billed more money later after ****** Bricks didn't keep their word! Business Response /* (4000, 13, 2022/08/18) */ After further research, we have agreed to refund Mr. **** his extra delivery fee. Consumer Response /* (2000, 15, 2022/08/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

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