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Complaint Details
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Initial Complaint
05/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought their recommended 8' LED florescent replacement lamps for a commercial coffee roaster customer. These are for the ceiling fixtures in their warehouse.Using the lamp manufacturer's life rating, in this application (on 10 hours a day) they should have lasted 20 years. The first one failed after 3 months, now 2 more... so one by one they are failing and rather then sending out a better quality replacement at their cost, they are issuing pro-rated credits (sigh).To me this means they do not test the lamps or source high quality products, so beware that failure might be a common experience. Also, prorating the credits is sleezy and means they do not stand behind the items they recommend.Will I buy from them again? Nope!Business response
05/22/2024
This client's warranty claim has been reviewed by our company. The original purchase date is 11/11/2022. The item in question, our SKU # PLTS-*****, was listed on our website as having a 5 year, limited warranty. Along with that information, we also provide a spec sheet which details the information on prorated warranty claims. According to all warranty information listed on our website, these claims were filed and processed correctly. This particular item is no longer sold on our website, so we have attached a copy of the spec sheet to this response as well.Customer response
05/22/2024
I am rejecting this response because:
Once again, in the application these lamps are installed in, they should have lasted 20 years.
Is this company in compliance with their self serving rules? I guess so... but do their rules leave a customer feeling satisfied and that this company stands behind their obviously faulty/ cheapo products they sourced? No!
Do they stand behind their products after selling a lamp which obviously has manufacturing defects? No they do not.
Does this leave me feeling like this is a company I can trust, will purchase from again and recommend to others? ABSOLUTELY NOT!Business response
05/23/2024
Good Morning,
It has been a while since we have received a BBB complaint for 1000Bulbs.com. With that being said, I have already responded to the initial complaint, and the customer (in his rejected response) confirmed that we followed our online listed policies. At this time there is no further action for us to take. Do I just leave all responses as they are and wait for the BBB to complete the case on their end?
Thank you for your time!!
*********************
Initial Complaint
03/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
purchased bulbs from company which cost 198 dollars. unfortunately they were the wrong bulbs. returned item at a cost of 96 dollars. *****Business response
03/05/2024
Our apologies that the items purchased did not work for your application. Our records indicate that an order was placed online by the client on 2/20/24. On 3/1/24, we received a request to return the items that were incorrect. At that time, an *** (Return Merchandise Authorization) was processed and emailed to the client. As stated on our online policies*, the cost of return shipping is the client's responsibility. Unfortunately we cannot control the amount in which the carrier has charged you for the return shipping. We are not affiliated with *** in any way.
*1000Bulbs.com Customer Satisfaction Policy
****** Return Policy
1000Bulbs.com strives to provide our customers with an excellent shopping experience. Our products are of high quality, and we want our customers to be satisfied with their purchase. If you are not satisfied with your product, you may request to return the merchandise for a refund within 30 days of the invoice date.
A request for return may be submitted online via the Return Merchandise Authorization (***) link or by contacting your Account Manager or the Customer ********************** Department at **************.
All returns must be pre-approved by 1000Bulbs.com and accompanied by a copy of the *** form which will be provided upon approval. All returns must be in the original packaging in as-new condition with the return shipping prepaid by the customer. Any damages from return shipping cannot be credited and the customer must file a damage claim with their carrier. 1000Bulbs.com reserves the right to impose a restocking fee on all returns including, but not limited to, unauthorized and/or unusual returns. Shipping costs are not refundable. Special Order items including fixtures are not eligible for return.
1000Bulbs.com enjoys an unsurpassed reputation in the industry of lighting, lighting supplies and lighting services.Initial Complaint
10/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ordered $600 of rope lights from **** bulbs. Lights barely lasted one year. Should have lasted for ***** hours. Didnt last 500. Company told me tough luck that they sold me a defective product. Told bulbs that should have lasted years only were guaranteed for 30 days from purchaseBusiness response
11/07/2023
This is in response to complaint # ********
The client placed an order on 6/21/22 for (2) of our part # FT2-L120HA12150. This particular item does not come with an extended warranty from the manufacturer. We only provide our own (30) day supplemental warranty on this product.
We were notified on or around 10/30/23 that there were issues with the product that was purchased. Although it was outside of the warranty claim period, it was still submitted to our claims department for review. Given that it was so far past the expiration date of the supplement warranty, which expired as of 7/22/22, the request for replacements was denied.
We do apologize for any inconvenience this may have caused, however we are not able to offer a replacement due to the age of the order.
Initial Complaint
01/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed my ordered on 12/06/2022 through 1000 Bulbs website. My order number was ********. But When I received the package then All of my bulbs were broken although from outside it looked like it was nicely packaged but I was so disappointed that I got the product that was all broken and not on working condition. I tried to contact my credit card company regarding this issue and they said they would look into this. Now they are saying that the 1000 bulb are not going to take responsibility on my damaged product. I don't know whose mistake is it Fed Ex or 1000 Bulb but I am out of pocket for almost 1200 dollar. I tried every possible way through my credit card company and Fed EX to solve but this they all referred me to 1000 bulbs. And here I am to write BBB review against this company. Hopefully the company would send me my refund back coz at the moment I am out of pocket 1200 dollar. Hope this complaint reaches to the company and doesn't happen to any other customer like what I facedBusiness response
01/11/2023
After further review of the clients account, our records indicate that we never received any type of notification from the client indicating that there was an issue with the order placed on 12/5/22. We are in the business of shipping some fragile items, so we do have policies and procedures in place should a client received damaged product. With that being said, the type of product that was ordered is not typically product that we have issues with damages on. The entirety of the order was Christmas lighting, and some of it included bulk wiring and accessories that would actually be very hard to damage in transit. That is not to say that some of the lighting itself cannot be damaged in transit. At the time we received the BBB complaint notification, we had a representative reach out to the client for further clarification and the proper documentation showing the damages. We have not received responses to our two phone calls or two emails. At this time, we are unable to proceed on our end until we receive contact from the customer as well as the customer's credit card chargeback being reversed. The client has been provided the proper contact information to reach back out to use for a resolution that satisfies both parties.Initial Complaint
01/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
We had ordered light, lights woth following business and paid total of 14,401.18$. However, 3 of the lights were faulty, and when demanded replacement for the faulty light, they had tried to charge us 219.42$ for shipping when cost for the single light is 79.5$. ( they are charging us 73.14$ each of the light for shipping for 79.5$ light) We are already sustaining financial damage because we have to replace light on 26ft ceiling, on failure on their part. And given how much of a big our purchase was, this is unfair treatment. We mail other crucial info with image fileBusiness response
01/06/2023
Thank you for taking the time to leave a review on your recent experience. We are sorry to hear that (3) fixtures from your order from 6/20/22 have failed within the manufacturer's extended warranty. Per 1000Bulbs.com warranty*, if a failure of product occurs outside of our own 30 day supplemental warranty, if replacements are requested, the customer is responsible for the shipping cost of the replacement(s). The fixtures that you are looking to replace are 8ft fixtures, which our carriers deem as "oversized packages". The cost of shipping these is types of fixtures is exponentially higher than most of our products, and we simply must pass on that charge to our customer as that is what we will be billed for. We would also like to mention that your original order of (130) fixtures, totaling approximately $14,000 was shipped to you with no shipping charge at all as the order qualified for free shipping as it was over $1,000. If replacements being sent with the shipping charge is not an option for you, the only other option that we will have is to issue a prorated credit for the warranty claim on the (3) fixtures. We would encourage you to get back in contact with your account manager to let him know of your decision. Based on our system, the notes indicate that we have not had communication from you about this matter since 12/21/22.
*Manufacturer's Warranties
Many products offered by 1000Bulbs.com provide a manufacturer's warranty! This information is listed on our website within the Specifications section of each product if there is a manufacturer's warranty. After 30 days, the customer is responsible for the shipping cost of warranty replacement(s). Please note a manufacturer's statement of Average Rated Life Hours does not imply a warranty.
*****************************************************Initial Complaint
10/10/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I HAVE THEM TO STOP SENDING ME E-MAILS OF THIS "1000" LIGHTS ETC. I TALKED WITH A REAL LIVE PERSON I THINK THAT ASSURED ME IT WOULD BE STOPPED , I HAS ONLY BEEN MORE AND THINK THAT THIS HAS GONE TOO FAR. IF I HAVE TO GET LEGAL ASSISTANCE I WILL. I WOULD HAVE ORDERED YOUR MATERIAL IF I NEEDED IT UNTIL THIS HARASSMENT. SO I'M REQUESTING YOU ONCE MORE TO STOP THE E-MAILS !Business response
11/01/2022
Business Response /* (1000, 5, 2022/10/10) */ Thank you for taking the time to reach out regarding your most recent experience. We are sorry to hear that you are still receiving email notifications from us. Unfortunately, we are unable to locate an account just based on your name, therefore we are unable to confirm that your email has been removed on this end. If you could please respond back to this complaint with that information, that would be much appreciated. We also ask that the BBB not publish the client's personal information, and block out the email address in the public response. **If you are receiving any types of ads referencing our company, we do suggest to clear your cache and your cookies on your device as that information is advertised based on your search history.Initial Complaint
06/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
1000 bulbs keeps emailing me many times a day. I've never purchased anything from them, nor subscribed to their website. I have asked them to stop, yet they continue . I want them to remove my name from their emailing ads and list. I would never purchased anything from them now or in the future because of the harassing natureBusiness response
08/10/2022
Business Response /* (1000, 5, 2022/07/05) */ Thank you for taking the time to leave your review. We apologize that you have been receiving unwanted emails. We have requested that your email address be removed from any and all email communication. Please allow 3-5 business days for that to go into effect.Initial Complaint
05/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I placed an order with 1000bulbs on April 21 for a total of $33.48. Over the next few days, my PayPal account was charged $33.48 by 1000bulbs five times - so they charged me over $150 for $33 order. A week later, the money has still not been refunded.Business response
06/06/2022
Business Response /* (1000, 5, 2022/05/03) */ We have been in contact with the client since his initial email was received on 4/25/22. There was an issue with the payment processing, however we worked alongside Paypal to get this issue resolved. As of 4/29/22, all refunds have been processed by 1000Bulbs.com, and this information has been communicated with the client. We have been asked by PayPal to allow 3-7 business days for processing on their side. While we do apologize for the inconvenience, we worked quickly and efficiently on our end, and have done everything necessary to correct the situation.Initial Complaint
03/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am being daily harassed by email that I never signed up for has been going on for over 6 months. There is no web mail address to unsubscribe from. A business that operates in this manner seems a little under handed.Business response
04/28/2022
Business Response /* (1000, 5, 2022/03/29) */ We would like to thank Ms. ******** for bringing this to our attention and apologize for any inconvenience this may have caused. Unfortunately based on the name, phone number and address, we are unable to locate an email address. For that reason, we are unable to further investigate why you might still be receiving emails. Please feel free to respond to this complaint, or reach out directly to *******@1000bulbs.com. From there we can move forward with removing your email address from our promotions. Thank you!Initial Complaint
02/01/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of transactions: Jan 20, 2022 Purchased a number of boxes from 1000bulbs, after installing over 250 bulbs, I contact the representative to notify them that one box of the bulbs seemed to have a defect. My electrician installed and they weren't in working condition. After bringing the issue to the representative they could not provide a resolution for my issue.Business response
02/18/2022
Business Response /* (1000, 5, 2022/02/09) */ We have reviewed the client's order and product. The product in question, our part number TCP-XXXXX is a "ballast bypass" option. This means that the ballast needs to be removed from the fixture OR it needs to be compatible with the ballast that is currently being used in the fixture. The product page offers a list of compatible ballasts for the client's review prior to purchasing as well. In a phone call between the account manager and the client on 2/7/22, the client stated that (15) bulbs immediately failed upon installation. At that time, the account manager asked if the ballast had been removed prior to installation and the client stated that the electrician on the job did not remove the ballast or check for compatibility prior to installations. For this reason, we are not able to honor a warranty claim as the product was not used as intended.
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Customer Complaints Summary
10 total complaints in the last 3 years.
3 complaints closed in the last 12 months.