Business ProfileforNasr Brothers Jewelers

On Tuesday March 3, 2022 I visited the business to get my wife's wedding ring repaired and a watch battery replaced. Mr. N*** stated he tried two different batteries in the watch and it still did not work. He recommended further services including but not limited to cleaning the internals. I declined these services. He evaluated the wedding ring that I brought in for repairs since one of the shanks was broken. This is a sentimental, 70+ year old setting. He quoted $75.00 to repair the cracked shank and re-solder the two shanks together but stated it wouldn't be as strong as replacing it with a 1/2 shank, and that it would still look like two separate rings soldered together. He explained that both shanks would be cut at the 3 & 9 o'clock positions and replaced with one solid, thicker shank, hence the 1/2 shank, and that it would look like one solid, thicker band. He quoted $350.00 for the repair and said it would be ready the following day. I thanked him and left the store to get a second opinion. I returned the following day, March 4, to drop the ring off to have the 1/2 shank repair performed. He quoted me $375.00 for the same repair that he had quoted me $350.00 for the previous day. I reminded him of this and he said he would honor the $350.00 quote. I paid in full, including tax the amount of $378.88 on credit card. He said it would be done on May 7th. I went to the store on 5/6 to pick it up. Mr. John N*** was not in the store, however several other employees were. I asked why the ring was repaired with just soldered instead of replacing half of the shanks with a single, new, thicker one. The jewelers on staff claimed that this was indeed done, even though it still appears that there are two separate rings (see pictures). I stated I was not pleased with the repairs, especially in light of the additional cost of the repair that wasn't done. I explained that I paid for the more extensive repair but only received the lesser repair.