![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSimply Divine Home Remodeling
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired Simply Divine Home Remodeling to remove the tile in our house, install laminate vinyl plank and install new baseboards. We had purchased all the materials. We paid them $3670. They finished the job on 3/8/23. A week or so later we started having issues where the ends of boards were not connected and would separate when stepped on. That took place in every room in multiple spots. It got worse and we had a few boards get damaged. One board was sticking up and was a hazard. We did not want it to get worse and have to replace more boards, so I reached out to Joey for the first time on 3/8/23 about coming out to fix the floor because they just installed it. I have had no luck in getting this resolved. I have reached out multiple times and have been patient. I had to try to fix the floor on my own because one board was a hazard for my family and baby who is crawling. I had to remove the baseboards and part of the flooring to investigate what was going on in the kitchen. I found large chunks of old tile mortar in multiple spots in the kitchen. I tried to put the flooring back down until a resolution could be found but it was so bad that the boards would not lock together. I want a refund because Simply Divine Home Remodeling has shown no interest in fully resolving this issue. I now need to find other alternatives to fix the floor. Because they knowingly laid the floor on an unlevel surface all the floor will have to come up to have it done correctly. We were never told the floor was unlevel and that it was going to be an issue. We would have addressed it before the flooring was installed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.