ComplaintsforOur Truck Moving LLC
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Complaint Details
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Initial Complaint
01/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I used Our Truck Moving on October 14, 2021 and paid $523.85 for a move from a house to a one bedroom apartment. After the movers left, I realized that a lot of my furniture was damaged. Most severely, an dresser (that is worth at least $1000 and cannot be replaced) was ruined. One leg is broken and it was clearly dropped multiple times, damaging (literally breaking off) every corner on the top of the dresser. The sliding door was off track as well, further proof that is was very poorly handled and there are several other dents and scratches. Additionally, my bedframe was scratched, my desk was chipped in multiple places and the fabric on my armchair was disgusting. I filed an official claim with Our Truck Moving on October 20, 2021 and received a reply stating that the State of Texas gives them 90 days to settle complaints. I followed up with them on January 4, 2022 by email and did not hear back. I then discovered that their website is gone, their phone number is disconnected and no one is responding to their email. Their website started that they were insured, but I cannot find any information on their insurance coverage.Initial Complaint
12/15/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Date of transaction - 11/30/21 The amount of money paid to company - $139.00 The moving business committed to move my daughter from her apartment to a home. Reason for the dispute - My daughter received a cancellation notice this week when she has already paid for the services. So far we have tried to reach out to the company by email, phone calls and texts to find out what's going on and if it has indeed been cancelled and no one will call us back or respond. So far no correspondence with the company. We are trying to resolve! Job ID -********
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.