Complaints

This profile includes complaints for TWO MEN AND A TRUCK's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TWO MEN AND A TRUCK has 5 locations, listed below.

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  TWO MEN AND A TRUCK

  620 Haggard St Ste 600 Plano, TX 75074-5563

• 

  TWO MEN AND A TRUCK

  1824 N 1st St Garland, TX 75040-4704

• 

  TWO MEN AND A TRUCK

  5800 I 35 N Ste 402 Denton, TX 76207

• 

  TWO MEN AND A TRUCK

  3208 Belt Line Rd Ste 220 Dallas, TX 75234

• 

  TWO MEN AND A TRUCK

  1330 N McDonald St Ste 111 Mckinney, TX 75071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my daughter hired the company named to pick up furniture from my home at ******************************************* & deliver to my apt. at ********************************************* Apt. #*** Dallas, Tx. ***** on May 1, 2024 - One chair was not delivered; repeated calls to the company have not gotten answers or resolution. I will accept any chair to replace the one that has disappeared. I strongly desire a professional outcome to the loss of my chair. ****** ************

  Customer Answer

  Date: 08/26/2024

  Thank you so much for your professionalism - your attitude is so 

  encouraging. 

   

  Sincerely,

  *****************************

  ************

  Business Response

  Date: 09/10/2024

  According to our records we do not have a ***************************** that has moved with our location, if the move in under a different persons name, we would not be able to share any personal information regarding this move for safety reason. We suggest that the person who the move was under contacts our claims team so they may assist. Our contact number is ************** or email us at *********************. 

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid over $2300.The moving team damaged multiple things. I purchase the extra damage insurance for $80. They spent 2-3 hours on moving the fridge at $250/rate. They took apart 3 doors and left them hanging while trying to move the fridge. Bestbuy didn't need to do any of that on delivery. They didn't even bother to read assembly instructions. Revised my estimate multiple times. The destroyed my $4000 refrigerator. They damaged/dented/scratched 3 doors, kinked water lines, broke a shelf in my refrigerator, can't use for ice or water for a month. *************************** was in charge of my claim, extremely slow response, 2 weeks between emails with no updates. Was asked to delay providing feedback until claim was resolved but it looks like there is no intention to resolve my claim.

  Business Response

  Date: 08/07/2023

  This customer is not in our system, we believe he is attempting to reach the ***********, ** TWO MEN AND A TRUCK. Additionally we do not have anyone employed at our franchise by the name "***************************".

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved back in January and the movers broke our window. I filed for the damages as instructed and was told a check had been sent for that amount. It never came, and when i contacted *************************** he said they would send another. He's strung me along for the past several months (this is August 2 and i still haven't gotten a resolution to this) and now he doesn't return emails or phone calls. This is bad business no matter the price, which was $200 to repair the broken window. They did reimburse me separately on the ** they broke during the move, and that was a major hassle. I didn't even bring up my desktop computer not working right after the move either, because i knew that wouldn't be resolved. I just would like the money for the broken window and wipe my hands of this matter, and this company from future moves. The movers were quick, but after tipping $800 i cant get back the $200 from their damages. Madness, and I won't be using them next year!

  Business Response

  Date: 08/02/2023

  We are unable to locate this customer in our system, additional we do not have any employees with the name "***************************". We believe the customer is attempting to reach the Arlington/********** TWO MEN AND A TRUCK Franchise, we service Dallas County, Collin County, & Denton County, each TWO MEN AND A TRUCK franchise is independently owned and operated. 

  Customer Answer

  Date: 08/02/2023

  I have reviewed the business response and accept this resolution. I did put ************ the location, but BBB must have the wrong info. 

• Initial Complaint

  Date:05/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired two men and a truck on April 29th to move us from ******* to *********. While we were doing our final walk through at our new house, we noticed several dents and scratches in our 3 month old fridge. One of the men said they forgot to take before pictures of the fridge however I had some from when we had professional photos done of our old house. He took pictures of the damage, called management, and I sent him a picture of the fridge 2 weeks ago without the dent. They told ** we would hear from management on Monday May 1st. We have not heard from them. We have called and reached out twice with no reply or resolution. Im filing this complaint to help reach a resolution from this company who damaged my new appliance

  Business Response

  Date: 05/22/2023

  We attempted to locate the customer in our system, unfortunately we were unable to locate this customer using the contact information provided. Each TWO MEN AND A TRUCKfranchise is independently owned and operated, our locations include Dallas,******, *****, **********, ********, and *******. If the move was listed under a different name, number, or email please let ** know, otherwise we advise the customer to contact the ********** ********************** franchise.

• Initial Complaint

  Date:02/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst company ever!I scheduled a move for 1/28, and the guys called me during the scheduled window and said they would be 30 minutes late. This happened four times until they were forced to cancel because it got dark during the move time. They rescheduled for the following Monday and were again a no-show. Then Monday, Tuesday, Wednesday, and Thursday were again a no-show, this time due to the weather. They finally showed up on 2/4 and started packing and loading my stuff on to their truck. After about an hour and a half, the made an excuse to cancel the move and unloaded everything, leaving mid-job with no communication. It was not until I reached out to their office that they suddenly did not feel like they could finish and left. They are now stating they will keep my $150 deposit which was supposed to be credited to my move, despite not even doing the job they were hired to do. The are in breach of contract and have violated the ***** Deceptive Trade Practices Act. I will be forced to file a police report for fraud and dispute the charge with my bank. I will also encounter additional costs having to extend my lease by a month due to their many cancelations and inability to do what they were hired for. So unprofessional and said that they would commit theft and steal money. I recommend that everyone run far far away from this company.

  Business Response

  Date: 02/06/2023

  We attempted to locate the customer in our system using the name provided, however we were unable to locate ***************************. If the move was listed under a different name, please let us know so we can resolve any issues that *** have arisen during the move. Please note that TWO MEN AND A TRUCK(r) is a franchised moving company and there are 2 separate franchises in the DFW metroplex. We would urge the customer to contact the franchise he moved with directly to confirm which franchise location moved him. You can reach our team at ************ or ********************

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Move Date was Nov 30, 2022.I paid $1,482.12. Two Men and a Truck said they would send Two Men to wrap and unwrap my furniture and move approximately 30 boxes and take 4 to 6 hours @ $159/hr. They also said they would disassemble and reassemble my bed. Only one man was working and *************************** was excellent. The 2nd man, ***************************, was lazy AND he dropped 3 boxes! And he lied to me about the company services. He said he would charge $150 to haul off my loveseat but the company would charge over $400. I decided to keep my loveseat...sounded fishy to **** took pictures of everything *************************** broke or damaged. They only reimbursed me $127.05. Also took pictures of the items they did not unwrap. Also had to buy a new dryer vent hose because ***** removed mine but didn't tell me where he put it. Had to have one to vent the dryer to avoid a fire hazard and lent blowing all over the laundry room. Their motto is "We treat all our customers like we would want our grandmother to be treated." I feel sorry for their grannies.I would like a refund of $556.50 = 3 hours @$159 which I shouldn't have to have paid if they had BOTH been working as hard as *******! *************************** is a liar and a cheater!!CGS-346811 file number with ***** ************************ Also filed my complaint with the **** but not expecting any action from them as they are a government agency and don't seem to be very organized or responsive. Sincerely, *****************************

  Business Response

  Date: 01/04/2023

  When our crew arrived on the job, the number of items needing to be moved was much more than originally quoted. Our crew did a revision on the price and had the customer sign a release of liability. Our claims department has handled the customers claim and sent a check to them for the standard .60 cents per pound valuation for any damages that *** have occurred during the move. We understand the customer has moved with us in the past however the number of unaccounted items put the move time over what was initially quoted. Part of our policy is to go over a detailed list of all items that need to be moved prior to the move date, in order to get our customers an accurate quote. Our quote is given in a range, if items are not accounted for or added on after the fact, the original quoted amount can change. This ensures that the customers expectation for pricing does not change when their move day arrives. If there are any other questions or concerns, please contact our claims manager at **********************

  Customer Answer

  Date: 01/05/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The quote was correct for 4 to 6 hours. I had everything out of every drawer and in boxes as required. The quote was to include disassembly of the bed. However, *************************** made me sign a form he did not let me read. I got a copy by email. It says it took longer because of the distance from entrance to truck!! The distance was just a few feet at the new location and also not far at the old location plus there were no steps!! It also says it took longer because they had to disassemble items. The only thing disassembled was the bed and the quote included the bed. They complimented me for placing all the boxes in the middle of the room to make it easier for them to move. So, why did it take so long?? Because ***** wanted more money!! I wouldn't let him take my sofa and I didn't tip him. I did tip the other man...*******...because he worked hard. So, I think ***** owes me an apology and his company owes me a refund. And I intend to file a complaint with the ********** of ***** Vehicles since they regulate moving companies. Plus my attorney recommended I write a negative review on Google--which I have done. If they are not willing to make this right, I will tell every woman at ****************************** and ***************** ****** NOT to use Two Men and a Truck.

  Business Response

  Date: 01/18/2023

  Our Regional Operations Manager has spoken with the customer and reviewed over details from the move. We have provided the customer with the requested documentation from the move and given the 60 cent per pound valuation as included in her move. If the customer has additional questions we ask her to call and speak to our Regional Director of Operations, our contact number is ************.
  

  Customer Answer

  Date: 01/25/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  The Regional Director of Operations is ***********************. He is a man of integrity, authority and excellent customer service skills. He spoke with me today and after investigating the situation he is cutting a check to refund a portion of the charges. This is what the first person should have done, so I'm glad we finally reached someone who knows what they are doing. Thanks BBB for having this process ... it works.

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi! We had two men and a truck pack and move us on 8/22/22 and 8/23/22. We spent a total of $3,860 on the packing and moving. The company destroyed several items, left items at the other residence and actually lost a piece of furniture. I filed a compliant with them including pictures. I was ignored and pushed aside. Once I contacted corporate I was contacted. I then got a call from the branch we used. They said they would work on and I never heard back. I then contacted corporate again and that prompted the branch to call me like before. They gave me an estimate of $850 in damages. That amount would not even cover one tenth of the damage they did. We purchased the extra insurance that states they will fix, replace or compensate us. We have asked for an adjuster to come to our home to visually see everything and they have denied to do. All of the damages were due to their negligence in their packing and moving. We would like everything fixed or replaced. The branch that moved us is: 5800 I-35 North, Suite 402, Denton, TX XXXXX. XXX-XXX-XXXX We are hoping you can help us resolve this issue. Thank you in advance.

  Business Response

  Date: 11/22/2022

  Business Response /* (1000, 5, 2022/10/03) */ Our customer care team has been in contact with both customers in order to resolve this claim. As of XX-XX-XXXX our customer care team spoke with one of the customers and are in discussion to resolve this claim with a settlement. We want to assure the customer that we are handling the claim and look forward to resolving this matter in a timely manner.