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          Randall Reed's Planet Ford 635 has 1 locations, listed below.

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            Business ProfileRandall Reed's Planet Ford 635

            New Car Dealers
            BBB accredited business

            Contact Information

            3601 S Shiloh Rd

            Garland, TX 75041-4015

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            Visit Website
            (972) 864-3673

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            Customer Reviews

            2.6/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            3 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/10/2007

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            3601 S Shiloh Rd, Garland, TX 75041-4015
            BBB File Opened:
            10/1/1988
            Years in Business:
            38
            Business Started:
            10/1/1985
            Business Started Locally:
            10/1/1988
            Date of New Ownership:
            5/31/2007
            Accredited Since:
            7/10/2007
            Type of Entity:
            Partnership
            Alternate Business Name
            • RRPFG Limited Partnership
            Business Management
            • Mr. Justin Wright, General Manager
            Contact Information

            Principal

            • Mr. Justin Wright, General Manager

            Customer Contact

            • Mr. Randall L. Reed
            • Mr. Justin Wright, General Manager
            Additional Contact Information

            Fax Numbers

            • (972) 926-3017
              Primary Fax

            Phone Numbers

            Website Addresses

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            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/06/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            August 14 I had a loaner vehicle. The rep that assisted me gave me the paperwork and had a service guy brought the car out to me. He took a picture of the whole car (thinking he walked the vehicle and looked at any damages). But did not walk the car with me. August 30 I returned it and Randall **** Body shop claims there is a damage but Im sure it was not caused under my possession. But to take my vehicle out of the body shop that was in there for almost 2 months. I had to also cover the repair on the loaner vehicle. Also, my vehicle that was being repaired still had a minor issue. I was over Randall **** dealer ship service/ body shop so we just paid it and went on. Until today August 31, the vehicle agreement got finalize and got sent out to me claiming there is no damages.. is this something they do to get money from customers?? Claims there is damages and having customer pay and then states there is no damages on the check-in loaner agreement? They then use the loaner agreement to see if there was any damages noted. But how if they didnt notate this incident down? This seems odd. On top of having to deal with our other vehicle we purchased from them that keeps having transmission issues. This is unfair and seems like the company isnt following procedures and it is my luck that they finally catches it.
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            Read 9 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            David S

            08/13/2023

            I have ordered Multiple vehicles from Planet 635 ***********************. The Last 2 years I have dealt with only Two Sale persons ******* and ******** who have bent over backward on every vehicle I have bought and ensured no Pressure no add ons ect. What I Agreed to online was exactly the price I got. Not Bad at all I had hear nightmare about the finance folk form others. They seem to place the tax rate High when paying for the trucks. Keep a eye on it or it may slip by. Then they will put ******e the final cash out. Still trying to find out what that is and why **** allows it. But The sales went OK so far. Just keep you guard up dealing with the Finance folk. They are seem to be way to aggressive with the add on and will talk down to you. The Five stars is only for the Online Sales staff only. ******* and ******** and they are the only two sales people worth talking to. Shop Online dont do a walk in.
            Read 4 More Customer Reviews

            Local BBB

            BBB serving North Central Texas

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