5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from David S
5 stars08/13/2023
I have ordered Multiple vehicles from Planet 635 ***********************. The Last 2 years I have dealt with only Two Sale persons ******* and ******** who have bent over backward on every vehicle I have bought and ensured no Pressure no add ons ect. What I Agreed to online was exactly the price I got. Not Bad at all I had hear nightmare about the finance folk form others. They seem to place the tax rate High when paying for the trucks. Keep a eye on it or it may slip by. Then they will put ******e the final cash out. Still trying to find out what that is and why **** allows it. But The sales went OK so far. Just keep you guard up dealing with the Finance folk. They are seem to be way to aggressive with the add on and will talk down to you. The Five stars is only for the Online Sales staff only. ******* and ******** and they are the only two sales people worth talking to. Shop Online dont do a walk in.Review from Zachariah M
1 star04/15/2023
They got caught in a straw deal had me sign my grandmas name to a contract refused to give us copies of the contract they had me sign finally after a huge disaster that I’m not given enough characters on here to tell you about because it’s a page they finally got me into my car they paid my first payment but still left me open to a huge civil and criminal liability do not do business with these peopleReview from Robert A
1 star11/03/2022
Horrible service experience , paid 24k out of pocket for a new motor on my gt350 just to come pick it up and find it with mud on the floor mats and scuff marks on the door panels, all of my personal belongings that were in the glove box removed and placed on the center console and broken clips on the floor board. I left it so they could clean it and came to pick it up the following day , not even half way home and the check engine light starts flashing! where is the quality control, you would think for someone who is paying a lot of money they would be going over the vehicle 2-3 times to ensure proper operation. zero quality control at this location , save your money and go somewhere else. not to mention the horrible customer service they have. got hung up on by *** in the middle of a conversation over the phone, went multiple days up to a week without any updates on the vehicle (not even a simple "hey we are still looking into the issue" ) and the advisor knew very little about the product, seemed like I talked more to the manager than the advisor and yet they still did not deliver. complete 0 stars for me at this locationReview from Frank G
5 stars12/01/2021
This place has the best customer true service 💙! Orlando is amazing! I'm from San Antonio he answered all my questions, we have been in touch every day for the past week. I told him the amount that I was willing to pay monthly they made it happen. Luis from finance hooked me up as well and they truly kept there word🪄. I was there for 2 hours or less. Everything was ready for me. I felt like I known this 2 guys all my life and they were giving me the family treatment! I would recommend this place to anyone in the state of Texas it's worth the drive! Thank Orlando and Luis! Hope to see you all in the future.Review from Nici D
1 star09/14/2021
I was asked to do a survey and they weren't happy with my response so I was asked to do another one and then given free oil changes. Now I'm being told they can not service my truck because Suzanne did not resend the survey to me as I was told. Here attitude was not nice at all once I told her I didn't receive it. You get what you provide and now your upset with me for being a customer who doesn't appreciate being treated wrong/disrespectful
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