ComplaintsforAuto Dent Pros Inc.

• Initial Complaint

  06/30/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I received a flyer from Auto Dent Pros and called to get an estimate. Tyler ****** came to my residence November of 2021 to discuss paintless dent repair for my hail damaged vehicle. He informed me he could fix the whole car. When he returned the car, he rushed me for payment and immediatly went to the bank to cash the check. I paid $10,687.89. State Farm cut him another check for about $8000. The car was not finished and it looked horrible. I then received a bill from the Turnpike Authority that I needed to put more money on my account. I called to inquire as I had not drove on the Turnpike and they let me know that my tag had been in Texas. I gained access to my account and discovered that my vehicle was taken to Texas to be repaired. I called Tyler to let him know I wanted to meet with him to discuss some issues. My husband and I met with him to go over the items that still needed to be fixed and we also let him know that we did not want my car to be taken to Texas. It is a 2016 and has over 80,000 miles. I had plans to trade it in in 2021, but was unable to because of the delay in getting the hail damage fixed. Even after we let him know this, when he took the vehicle back to fix the issues he took it to Texas again. According to Auto Dent Pros website, there is a shop in downtown Oklahoma City where my vehicle could have been repaired. He took my vehile to Texas twice and unnecessarily put miles on my vehile. Also, according to his website, he is Better Business Bureau accredited and his business card has the BBB logo.

  Customer response

  07/05/2022

  Update to the consumer's desired resolution:
  
  I did not request a refund because I do not think this business will respond or provide it, but if it will allow me to process in a way that is reportable, I would like to proceed.
  
  Thank you,
  ******
  

  Business response

  01/25/2024

  My name is *********************** from all the **** Pro, I will respond back to the customer complain about November 2021 first of all vehicle have hail damage repair ************* pay her the check ********* when I pick up a vehicle back to *****, we find more damage and we can send over the supplement to State Farm. They will pay us more when were done her vehicle we drop off our vehicle back. She complain every single thing she cut the check to *********************** he had to go to the bank cash by the way make sure we got paid because that the personal check because she complain a lot second thing the customer order way sign that contract in the contract we are always listed out. We have multiple shop. We can bring vehicle to any location if we need to and she liar we never drove the customer vehicle over ****** mile I draw her vehicle back about 300 mile back-and-forth 600 mile the toll and the mile that we drove her vehicle we ready pay her back

  Business response

  02/01/2024

  My name is *********************** from all the **** Pro, I will respond back to the customer complain about November 2021 first of all vehicle have hail damage repair ************* pay her the check ********* when I pick up a vehicle back to *****, we find more damage and we can send over the supplement to State Farm. They will pay us more when were done her vehicle we drop off our vehicle back. She complain every single thing she cut the check to *********************** he had to go to the bank cash by the way make sure we got paid because that the personal check because she complain a lot second thing the customer order way sign that contract in the contract we are always listed out. We have multiple shop. We can bring vehicle to any location if we need to and she liar we never drove the customer vehicle over ****** mile I draw her vehicle back about 300 mile back-and-forth 600 mile the toll and the mile that we drove her vehicle we ready pay her back

  Customer response

  02/02/2024

  I am rejecting this response because:   There is not a resolution in the response.  He said I am a liar and a complainer.  It does NOT say he drove the vehicle over 80,000.  I was trying to get the vehicle fixed to trade in.  If I knew he was going to drive my vehicle to another state I would NOT have let him take my car. Still a terrible company that did a terrible job.  Still misrepresented they were BBB.

  Customer response

  02/15/2024

  I am rejecting this response because:   There is not a resolution in the response.  He called me a liar and a complainer.  I did not say he drove my car ****** miles.  I comlained that the company claimed to be BBB accredited, and it wasn't.  I complained about the quality of the work.  I complaned that my car was taken from ******** to *****, when there was a shop in *********  If I had known my car was not going to remain in ******** to be fixed I would have gone with another company.  I had plans to trade the car in, and did not want to put unnecessary miles on it.  I was told the whole car could be fixed, and was then made to feel like I was a problem when I asked about the hail damages that were not fixed.  I wanted all the hail damage fixed.  Broken back windshild wiper, the damage on top of the vehicle, the plastic windshield, running board.  When the vehicle was returned and I gave him the check, he rushed off. 

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