Business ProfileforBrooks Plumbing

In 2020, I asked Brooks Plumbing to test the water and sewer lines for a home I was purchasing in *******Brooks Plumbing tested the water lines, but said that they could not perform the sewer line test because the house had no cleanouts Then, Brooks Plumbing said that the sewer line test was completed, but the test failed, which didnt make sense since they never found the cleanouts. I then requested a visual inspection and was told that the tech could not get the camera down the vent pipes, but later told that the sewer lines passed the visual inspection, which also made no sense.As could be expected for 50+ year-old house, the sewer lines were in fact severely corroded, which two other plumbing companies said should not have passed a test or been missed on a visual inspection. Also, both of the other plumbing companies were able to find (in 5-10 minutes) the cleanouts that Brooks Plumbing said did not exist.As a result of the inconsistent, conflicting and changing stories, and inability to find cleanouts that were obviously present, Brooks Plumbing did not appear technically competent/qualified for sewer line inspections.When Brooks Plumbing contacted me in 2023 offering a sewer line inspection for $69, I told them about the sewer line corrosion they had missed on their prior visual inspection, and showed them a photo of the cleanouts they werent able to find. They had no remorse for missing the sewer line corrosion and denied they had made any mistakes, not even that they had missed finding the existing cleanouts

Hi Mr. ***** [Per our conversation on March 29, 2024 please see my response below.]We're pretty disappointed with your review of our services, we strive to provide the best service possible. We would like to politely rebut a couple of your points: - We did tell you there was a leak on the sewer system, you have confirmed this by stating roots were observed - As I stated in my email to you this morning you had a single cleanout which sweeps away from the home and towards the city so it would have been impossible to isolate leaks without installing a second cleanout - We are happy to provide any documentation you would like but please be advised our sewer cameras do not have internal memory, we would have needed advanced notice that you would have liked a recording Best regards, Brooks Plumbing P.S. We also see from your previous posts on NextDoor.com that those roots were not discovered until 2022 by RotoRooter which was two years after our visit. We don't feel like we can take responsibility for defects in the sewer years after our initial visit. Regardless, those roots do indicate a leak and clearing them with a sewer machine is only a temporary stop-gap. Hopefully the third plumbing company you had come out addressed the leak and not only the roots.