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ComplaintsforWinstead Plumbing Company, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On May 1 2022, Winstead plumbing in Garland Tx followed up on a plumbing issue approved by my HOA through Superior management group in Mesquite Tx. Having installed a new boiler system in 1/22. After which my condo lost water pressure. My HOA had them come to my home to check it. They said there was debris in the line that came directly to my unit. My HOA is refusing to pay the bill and Winstead is calling me demanding payment for an invoice I never received or should be responsible for. This should be covered under their warranty. The HOA is saying that is inside my unit and is my responsibility. They should have checked the line before turning the water back on. I did not have this problem prior to the original service. Why would this be my responsibility when it is between Winstead and the HOA? I have not received any sort of offer for resolution between either parties.Business response
06/27/2022
Business Response /* (1000, 5, 2022/05/20) */ We have made numerous attempts to discuss this matter with Mr. ****** via phone calls and emails. Mr. ****** has either hung up on us or not responded to the emails. We have been trying to explain, in detail, but he has not provided us that opportunity. We believe this is a matter between Mr. ****** and his HOA. See attached email and letter.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.