ComplaintsforSL Properties

• Initial Complaint

  02/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I moved into a complex in October of 2023 and it was through a management company that was bought out by ******************** The electric bill as well as my heat was out for an entire day and the owver. ******************* was reluctant to help rectify the issue. The men who came out didnt know how to change a thermostat. The second ones didnt come out until after 8pm. I have suffered anemia along with other health issues and an electric bill in the amount of $278. The landlord refuses to assist with what has occurred.

  Customer response

  02/29/2024

  I will provide other information from ********************* the real estate agent. 
  Thank you kindly,

  *****************

   

  Customer response

  03/06/2024

  I also want to make the BBB aware that the attic wasnt sealed and cold air has been coming in the apartment since I moved in October. I suffered from illness without heat and he shows no effort to resolve the resolution of my energy bill or rent for the periods I suffered with high expenses from un keeping of his apartment complex.

  Business response

  03/09/2024

  attached is the written respond and some other information

   

  thanks 

  ****

  Business response

  03/11/2024

  attached is the written respond and some other information

  thanks 

  ****

  Customer response

  03/12/2024

  I am rejecting this response because:   ************** as can be read through his response has a language barrier and lack of understanding for his tenants. I have a lease from **************************** that was sent in February that ************** was the owner but yet the prior management company was getting the check for that month. ************** fails to realize that as an owner he isn't doing me a favor by any means necessary when fixing my heater late at night when I endured cold weather all day while working from home. In this month of March ************** received the full amount of $1500, and I didn't state I'm doing the best I can. If a property manager as he indicates he owns multiple properties, he should have the financial means to assist with not having one ac/ worker to fix a thermostat. I also read ************** response that I needed the assistance of the BBB, (******************) to speak with *************** and that is accurate not because of a lack of understanding on my part, but due to ************** refusing to answer calls and only text messages. ************** hasn't seen the inside of my apartment/condo that requires fixings on cracks in the wall, a ceiling that has a water rectangle space where water once leaked, and despite that I'm still waiting on wooden blinds for a window that I never had placed yet in this unit. I understand that ************** wants his rent money, but I also would like ************** comfortable because its where I live at for the moment. ************** was rude the day I reached out to him because it wasn't until close to 8pm my heater was repaired. ************** didn't care that I was severely anemic and needed my heater to work efficiently and remarked with sarcasm via phone.  ************** didn't offer assistance with not accepting the full amount of the rent in March due to my having to endure cold weather and health issues while the heater was out which indicates to me that ************** is only interested in monetary funds. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩