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Find a Location

A&E Glass has 1 locations, listed below.

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    • A&E Glass

      407 W Avenue E Garland, TX 75040-7129

    Business ProfileforA&E Glass

    Window Glass

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    407 W Avenue E, Garland, TX 75040-7129
    BBB File Opened:
    2/28/2022
    Contact Information

    Customer Contact

    • Complaint Handler

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/17/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Paid deposit, $300, Oct.13,2022 Follow up Oct 25. No response. Called Dec.7,2022 Texted Monday Dec.12 was told install would be Thursday Dec 15.No show, no contract, no response. Emailed and texted several times in Dec. No response. Called and texted Jan. 3,2023 informed glass would be installed within **** days.Texted Jan. 27. No response Called and texted several times in Jan and Feb. No response. Called my lawyer Feb 16,2023 advised to file a complaint with BBB then the local J.O.P.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Octavian D

    1 star

    05/06/2024

    Pure and simple, these folks are fraudsters and scammers. Now that I have your attention allow me to explain why I will give them two stars. They are a small "company" which is really just a Husband and Wife with their daughter helping out. Nothing wrong with that. They sold me on replacing the glass through my entire house with three promises, in writing. #1 That the job would take 11 days. (Quote received and downpayment made on January 20th, it's now May 6th and still not done) #2. Cash discount (they made good on that) and #3. That there would be a 10 year warranty. They have yet to respond about finishing the job as they installed the wrong glass on the front door. The glass on the front door is also the wrong size and lets wind through. They are choosing to ignore my text messages about the warranty and finishing the job. ***** claims to be blind now, which if true, sure, but then why not give me the warranty information for the glass?They install with extremely poor craftsmanship. They broke several panes of glass in their attempt to install at my home. Which made them have to come back several times. They also measured wrong and had to come back for that as well. To his credit they did come back several times. Do not hire this "company" they are a scam, and liars.

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