Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/16/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My vehicle was missed diagnosed by the this collision center i took my vehicle to get repaired to this collision center at first it was hard to get in touch with someone to get an update and some Q&A after the four week I of no call backs I showed up and talk to konstant she apologized we had talked for a minute she was going to look into it telling me I should have contact her in the first place we spoke and then I left the next week I got a call from **** from what he tells me he is an owner we talked. he gives me his word that it will be ready on a certain day again my vehicle was not ready and I start to get the run around again. Fast forward a bit they say my vehicle is ready I go and pick it up soon as I leave their driveway it gives a hard pull and it won't go past 40 it shuts off on me in the middle of the street I immediately call them while I'm stuck in the street turn the vehicle back on and went straight back to collision drop it off. I call again to get updates telling them this is taking way too ***************** the guy I talked to said he will look into giving me a rental. it will be a couple hours. I waited a couple hours to get a text message saying there is a wait for rentals couldn't find one. I call an Enterprise rental place and they had a vehicle so I text him and told **** that was a lie what you told me and frustrated. I get a call from konstant telling me she had found a vehicle at Enterprise that I can go pick it up. Now there saying it's a transmission problem they are sending me an invoice to where to get it fixed wanting me to pay at of my pocket $6,000... I paid my deductible my insurance has gave them money I'm tired of calling and getting the runaround with them I need some assistance.they didn't want to proceed with repairs looking into the trans mission problem. If this was digionse right at the beginning this wouldn't be a problem. I feel they wanted the insurance moneyto fix the body.There internal trying to put the burden on me.
Business response
08/15/2022
Please see attachedCustomer response
08/15/2022
Complaint: ********
Yes I had to take matters into my own hands because I was getting no help from the collision center and I personally resolved this issue on my own they should be ashamed for taking no responsibility on the transmission when my transmission was just fine when I drove it there and I did end up getting my Jeep transmission replaced through warranty that I paid for because nothing is free. I no longer need to be in contact with the collision center since I took care of this issue on my own!
I am rejecting this response because:
Regards,
***********************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.