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ComplaintsforThe Goddard School of Georgetown (Williams Drive)
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Complaint Details
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Initial Complaint
05/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
May 2022, I have submitted payment for child care services of $1200. The facility has changed it policy stance in regards to health related matters continuously. I would like a refund for the days of service that have been paid, that the facility is unable to provide such service.Business response
05/24/2022
Dear BBB Team,
The customer was clearly informed in 2021 Enrollment Agreement and 2022 Enrollment Agreement that the 'Monthly tuition fees are non-refundable regardless of holidays, illness, vacation, *****-19 related closure for quarantine, inclement weather days or "Acts of God." We have signed copies of both the agreements. This has been part of our enrollment agreement for the last two years. It was not changed recently. Customer has agreed for this. We had to put this condition because the school has to continue paying for all the utilities and expenses during ***** so that the child gets the same kind of treatment and facilities when the child comes back to school after quarantine.
Please see the attached signed agreement by the customer. Our annual enrollment starts from February each year.
As per *********** guidance we requested the child to quarantine for 5 days as he was exposed to the ***** infected individual and then return back to school on the sixth day with negative ***** test and no ***** symptoms. The other children in the school are still not vaccinated. Knowing that the ***** symptoms show up two to three days after you get exposed to the germs we had to follow the *********** guidelines.Regards,
Swati
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.